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  1. Order Placed Date/Time Field, when importing orders CSV

    When importing orders by CSV, Click and Drop assumes that the order in question was placed that same day at the specific time of importing orders.

    When importing CSV there should be a field for "Order Placed" - a date / time field so that click and drop can arrange the orders acording to when orders were placed. Reporting would aslo become more accurate.

    4 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. A4 sheet

    Integrate new ebay / amazon orders as invoice / dispatch / vat number /address on A4 sheet combined at top with peel off 6 x4 label at base , saves time and paper , no need for rolls of labels and label printer ,

    4 votes
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. Show class of mail - in clck and drop

    When the order is imported it does not show the class of mail (e.g. first or second) and the rules do not work unless it is an existing SKU.

    We have to keep flicking back between amazon and ebay to check if ti first of second class, which is quite time consuming

    4 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  4. Option to specify the folder labels are uploaded to on Dropbox

    Currently label files are uploaded to a folder with a 'random' name in Dropbox, meaning auto collection is impossible. If we could specify the folder labels are put into then we would be able to automatically download them and integrate them into our systems for printing via our own admin consoles.
    I do understand the folder naming convention. Year, month, day, hour these are all predicteble. Minute is mostly predictable. But we have no way of knowing second and fraction of a second, giving the folder a random name from our perspective.
    If we could specify a folder eg "/Results/Labels/"…

    3 votes
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Please simplify the 'File Upload' process

    I would imagine that most business users import orders continually throughout the day.

    This process is simple enough, but needs streamlining for efficiency.

    At present it consists of numerous steps, most of which could be automated:

    Step 1 - Upload a File. Simple.
    Step 2 - Import Settings. How often do you change these before uploading your file..? Probably rarely, if ever.
    Step 3 - Once you've mapped, you don't need to see this again. Yet it shows you every time...
    Step 4 - Click Import Orders to upload - this button is always off the screen as it's at…

    3 votes
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    3 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Still no BFPO post??

    Is there still no way to BFPO post? I cannot find it either in CnD or via dropbox!! DMO has it

    Why is Royal Mail not supporting our forces?

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. NEW Service Enhancement Fields - Signature field needs to ignored on SD service codes

    Special Delivery automatically requires a signature, it is not an 'enhancement'. At the moment via Dropbox on demand we are having to add 'Signature' as an enhancement on our upload files to get SD labels to print.

    Services that include Signature as standard just need to ignore the content of this field. It's not a biggie, but a bit of snagging that it makes sense to fix on next release.

    The alternative is that everyone else has to write a script to add Signature every time a Special Delivery service code is selected.

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow Printed Papers parcels up to 5kg (international parcels) to be imported to Click & Drop using CSV files.

    As a bookshop regularly sending parcels over 2kg overseas, we find it incredibly frustrating that the import via CSV does not do this already. In our opinion, the functionality of Click & Drop is nowhere near as good as that offered by DMO. Having to create a manual label for each international parcel over 2kg is a huge waste of time for us.

    3 votes
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  9. Stop with the "agile" Fail Fast, Fail Often software methodology... You are driving customers away.

    Can you just...
    Stop.
    Get everyone back onto DMO etc.
    Reset the s/w project & document what you are going to do & how customer systems will interact with it (for ALL features).
    Code, test and stress test the new system internally at length.
    Then release it to those that want to use it, with a carrot of reduced prices, reduced time to produce postage, better system security & other advantages and WITHOUT the stick of canning the DMO system. (no more "you must move NOW!")
    Without it, you will see a bleed of customers trying and moving to other…

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. Saturday Delivery Option on DropBox

    Any update on the Saturday delivery option being able to be opted for via file/dropbox upload. We are being sent letters and being called by Royal Mail to swap to the new click drop service by March, however until this is an option I can't see how we can. Is there a time frame for this to be implemented. Many thanks.

    3 votes
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  11. Include more detailed product information on packing slips so we can use it without cross referencing with our own for each order

    Most of the orders we receive are personalised therefore in order to make the Royal Mail packing slip that includes the postage label usable, we would need more product information included to allow us to make the product to the customers requirements. All the details would be available on market place sites or our own site however currently the Click and Drop packing slip/postage label only pulls in top line info on the product, meaning to use it we would need to refer to the invoice from the original order. To print both and then match the Click and Drop…

    3 votes
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  12. On Demand - Include a field mapping option to dynamically select the return address

    It would be good to Include a field mapping option to dynamically select the return address (using the nickname saved with the return addresses in settings) which can be used on a per order basis when generating CSV files for import

    3 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Syncing Click and Drop to eBay (Royal Mail parcels only)

    When importing orders from eBay to Click and Drop it imports all the orders however we also use other carriers. Can we have an option to choose what we import into click and drop so its only importing the Royal Mail parcels.

    3 votes
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  14. Import button

    Have button to instantly import from market places similar to other providers. rather than wait for the auto importation once a selling platform is linked.

    Click and Drop integration is to slow and imports everything even orders we have already fulfilled by other methods.

    3 votes
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  15. Choose Trading Name

    Some imported orders have the correct SHIPPING ADDRESS, but I am dropshipping them (sending on behalf of my customers), so I can't simpley select the weight and postage - I need to change the TRADING NAME.
    Therefore I always have to delete the order and create an order from scratch. Please can you add an option to CHOOSE WHO IS SENDING THE ITEM?

    2 votes
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  16. Filter Woocommerce orders to include/exclude shipping methods

    Sometimes we don't want Woocommerce orders going anywhere near C&D, and having to bother to say Dispatched by another shipping method is time consuming. It would be better to choose what shipping methods to import, either by naming methods to exclude, or naming what to include in the integration import.

    2 votes
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  17. Have Click & Drop Detect duplicates before printing

    When importing occasionally we have import or printing problems and no label comes out. We'll import again and a label will come out but then we'll notice shipments were made for both attempts.

    Click & Drop should really see that there is already an unmanifested order with the same reference and details and not create a new label. Or at least have this as an option. We probably spend a fortune in duplicate labels that we don't catch in this situation.

    2 votes
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  18. dropbox integration replacement

    according to message on 01/04/2019 - dropbox is being replaced with C&D Desktop - is there a mac version for this forthcoming? strangely it mentions ios - however here we use macs and having to run a vm to use desktop is going to be quite a pain frankly. when is dropbox being retired?

    2 votes
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    5 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. Offering Mac support for our Click & Drop Desktop application is currently in the late stages of development, but we can’t offer a date of completion just yet. We apologise for the delay, and we will post further updates as soon as we are available.

  19. Simply work!!!

    Cannot import or see new orders from ebay! Yes, it's integrated. Yes, it's updated. Yes, it's been connected properly. Why doesn't the integration work? I have had occasions when it has worked months ago, but it simply doesn't communicate with ebay now and doesn't show new orders. This is literally is a useless service to me.

    2 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  20. Return a CN22 with the label to Dropbox

    Currently a label is sent back to Dropbox after importing but not a CN22 label, would ask this is changed so a CN22 label is sent back as well.

    2 votes
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