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  1. customised message on despatch note

    Hi, it would be great if you could add a customised note to the despatch note, such as company terms and conditions, item packed by etc.

    8 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  2. GDPR Label Issue raised by customer

    A customer has contacted us about the information on their label and raised their GDPR concerns.

    They are claiming the use of a customer reference and SKU info on label is excessive information.

    When a label is printed via any platform, customer reference is added automatically.

    The SKU information is an opted in option.

    We use this information to process orders and returns.

    Is this info excessive and if so can an opt-out for reference number be added?

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Print Assist v4.20.7 Clear cookies and then printer shows as offline

    Having spoken to a lady on your support team I explained that the printer shows as offline and I often need to uninstall and reinstall Print Assist. She suggested it could be due to clearing cookies/temp files.

    Having carried out some tests I confirm this is indeed the reason.

    I uninstalled Print Assist, rebooted and then reinstalled.
    Status in Click & Drop was active and shows as green ticks.
    I printed a label successfully.
    I then logged out and cleared cookies & temp files.
    When I logged back into Click & Drop the green status was blank and the printer…

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. For last couple of weeks the Channel ref on shipping label are incorrect. could you please check this issue.!

    Hi,

    We noticed for last couple of weeks the channel reference on shipping label and on dispatch note are showing different then ebay order numbers. which creating issue for us now.

    Could you please check this.

    Currently all Channel ref are not matching with actual ebay order numbers.

    Thanks
    AA

    1 vote
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  5. PLEASE PLEASE add the prices of each item to the order sheet

    It would be immensely helpful when picking orders if the prices of the items were showing on the order sheet.
    Also it would be great if there was a distinction between large letter and letter on the printout stamp,

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. 4 Customs Labels per A4 Sheet - CUSTOM

    Whilst I can see that you can edit your settings to print 4 labels per A4 sheet (great), the customs labels are still printed on a separate sheet each.

    It would be ideal if the customs labels followed the same setting as the label layout setting.

    It would also help both label type generation if you could choose where to print on an A4 sheet (eg miss out the top left label because you have previously run this off) - this would help when printing to self-adhesive labels, so that you could re-use an existing sheet after printing less than…

    6 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please remove the "required" status from the "First Name" field. The current system gives rise to illogfical and sometimes misleading Name

    Remove "Required" status from "First Name" field. The current system produces misleading and illogical adressee information which can lead to mis-delivery. i.e. "DVLA" becomes (first name) "DV", (last name) "LA". "Morse" would become (first name) "Mo", (last name) "rse", etc.

    1 vote
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  8. Create the same brilliant label printing set up for Chrom as presently available on Internet Explorer please!

    Create the same brilliant label printing set up for Chrom as presently available on Internet Explorer please!

    1 vote
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  9. CN22/CN23 forms to appear on all international items

    As of 8/8/19 we are being informed that after the next update all international items - including the EU - will have a CN22 printed - this is of course in anticipation of Brexit. We ship a lot all over the world so have this facility turned on so that we get a CN22 with the appropriate items. This means for the next x number of months we will have a lot of wasted paper due to printing unnecessary CN22's - surely there is a more effective way of doing this?

    1 vote
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  10. Increase the maximum number of products per order

    We regularly have more than 10 products per order, and when we try to fill out the customs information for each product the "ADD ANOTHER ITEM" button gets greyed out after 10 products or so.

    Are you able to increase the amount of products that are able to be put on one order? We used to be able to do it fine before the recent change to the new product search.

    4 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Displaying which user has printed a postage label

    It would be useful if I could see who printed a particular postage label rather than just through the generated batch. I would like to use this information to see how many postage labels were printed by each user per day. Is this possible?

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Shopify channel - not sending tracking details/way to auto-create labels

    I've been using the integration and have selected for orders to be updated in shopify but they are not being marked as fulfilled/sending customers their tracking details automatically.

    I also hoped that there would be a quicker way to create labels and than manually going through orders and clicking their location to select a bulk service. Is there a way to auto compile these?

    1 vote
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  13. Label Backing : recycling or landfill ?

    Is the heat print label backing recyclable? or do we put it in the landfill bin?

    3 votes
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  14. Printing on Envelopes

    Just been told by C&D helpdesk that as a Business User we cannot print labels in landscape layout for use on envelopes but that this works automatically for consumer users who select letter format.

    I would like to use C&D for generating labels for a customer mailing and the standard portait format 8x4 labels don't really work on DL envelopes and look bad on C5 envelopes.

    It would be helpful to be able to do this - it doesn't seem to make any sense to restrict the facility to consumer users only.

    Better still would be the facility to print…

    7 votes
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  15. removal of order number

    I would like to be able to remove the Click & Drop order number as I enter my own order number.
    I have no use for the auto generated one.

    4 votes
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  16. Amend the Label options for signed for letters. When I paid for my postage & downloaded the label, the format was shown as A

    Signed for letters provide a portrait label as top left corner. When choosing print option, the label generates as landscape , wholly unsuitable for pre existing blank A4 label sheets of 4. Also why include 2nd sheet with return address when sender address is generated on the label. Why issue a proof of posting /compensation form, when a signed for letter gets a receipt at the post office counter. If I want proof of posting on a non signed for item, again i can get COP at the post office counter. Waste of paper, waste of time. Unsatisfactory to provide…

    1 vote
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  17. Altering label sizes

    Is there any way of reducing the label size for our click and drop account. I have been told there is no way of reducing the label size smaller then 6 x 4 inch, by Royal Mail customer service, which is ridiculous. Why is it not possible to reduce the label size to at least 3 x 2???

    19 votes
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    5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your feedback. We are considering other label options for the future.
    Unfortunately, we cannot offer a timescale on when this will be available, as this is the feedback website for the Click & Drop website itself.

  18. Allow product barcode (EAN) as well as SKU to be added to integrated labels

    This would really help our pick and pack as we sell multiple v similar items only distinguishable to packers by their barcode, especially at Christmas time. At the moment we have been advised that only the sku can be added but then we have to look it up on our back office system to check the product barcode - v slow.

    1 vote
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  19. Allow automatic printing of SKUs on PRIVATE shipping labels

    This function works on the BUSINESS account - which I had until the manifest confusion made it unusable!
    I switched back to PRIVATE account and it doesn't have the ability to show SKU on the print label?
    Is there any reason why not - surely this exact same function can be duplicated across the two account types?

    It would save so much hassle for order labelling.

    3 votes
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  20. Rename "order" to "label"

    I still can't get my head round the terminology used in Click & Drop.

    What grinds my gear the most is the use of "order" and "batch".

    Why "Create order" when all we are doing id creating a label?

    And "batch"? What's that all about? They're just labels as far as I can see.

    Can we just call everything "label"?

    Thanks

    1 vote
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