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  1. Add functionality to use CSV uploads to edit an existing order

    Customers who have set mailing rules on their own systems lose this functionality once orders are imported directly from marketplaces. It would be really useful if the CSV upload enabled customers to also EDIT existing orders. For example, if an Amazon order automatically loads into Click and Drop I would then like to upload a CSV file that tells Royal Mail how it should be sent (i.e. mapping to the Amazon order number).

    2 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  2. Make C&D Woocommerce integration compatible with Ngnix servers

    Ngnix is a type of web server like the more common Apache. It does not accept PUT requests (which are a security risk anyway and often blocked by firewalls). D&D should really be using POST instead of PUT to tick off orders as completed.
    This is likely to be the cause of any unexplained problems with "Mark orders as despatched on channel'.

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  3. Import Orders Tags with Shopify connection

    Would be helpful if the connector imported the Shopify Order Tags as "Tags" is a relatively new column for Click & Drop

    4 votes
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    2 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fix Magento integration to import full customer name, not just first and last names.

    Hi,

    When importing orders into Click and Drop from Magento 2.X, Middle names are not imported.

    So for example, a customer placing an order with the following details

    first Name : Graham
    
    Middle Name : Arthur
    Last Name : Wharton

    Will result in a parcel sent to "Graham Wharton"

    and an order with the following details

    first Name : Graham
    
    Middle Name : Wharton Auto Services
    Last Name : Ltd

    Will result in a parcel sent to "Graham Ltd"

    and an order with the following details

    first Name : Parcel
    
    Middle Name : Motel ID 1234
    Last Name : Wharton
    3 votes
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    2 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  5. Etsy Variations

    Can you allow Etsy variations to be shown? I cant understand why this cannot be included, its such a simple request from etsy's API!

    thanks

    5 votes
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    3 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  6. I'd love some insight into problems with Amazon integrations - .co.uk, .de, .fr, .it, .es

    I have recently (beginning of April) moved from using Click & Drop "Personal" (PAYG) to Click & Drop with an Online Business Account.

    I was very happy with the C&D Integrations on the PAYG system - Amazon (all 5 EU sites), eBay and Shopify.

    The integration seemed to be totally competent at pulling the orders from Amazon to Click and Drop, and then updating Amazon as Shipped, and adding Tracking information.(on all EU Amazon - .co.uk, .de,.fr, .it, .es)

    But now I just can’t rely on the Amazon Integrations; sometimes they work, sometimes they work to pull open orders over…

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add comments onto delivery note

    You need to add Buyer Comments onto the Delivery Paperwork.
    We engrave and from this onto our stock / or pass on the gift message.

    3 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  8. BUG - Etsy Orders with more than 25 line items not fully imported

    I have noticed that not all line items are being imported for larger Etsy orders.

    Etsy orders can have up to 100 individual items and the Etsy API has as its default a 25 item limit when calling the listings in a receipt. The limit therefore needs to set to 100 prior to making the call to the API for the receipt listings. You can find the link to the API relevant documentation below.

    https://www.etsy.com/developers/documentation/reference/listing#method_findallreceiptlistings

    2 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi, thank you for bringing this to our attention. We have identified the issue and confirmed it to be true.
    We will pass this on to our development team. We can’t yet give a date for when this work will be completed yet, but we’ll provide updates a soon as we can.

  9. resync deleted shipments

    It used to be that if you needed to edit an order from a marketplace (like NOTHS) you could edit/update the shipment details on NOTHS, and delete the shipment from C&D, and then next time C&D synced it would pull the deleted order back across with the new details.
    I've needed to do this twice this week, and after deleting the order from C&D it hasn't reappeared even after waiting hours.
    Has this functionality been taken away, please can it come back

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  10. Look at the problem with eBay customer usernames v postal name.

    Ebay use customer eBay usernames but C&D use the actual customer name, adding eBay user name would be really helpful. The list generated by the dashboard new sales shows the customer name but this is confusing when there are multiple orders that are the very similar, I have to check back to eBay site all the time to ensure that the customer name and user name match before label generation. If the customer username could be shown as well as the customer name this would be a great help to me and probably many others.

    3 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  11. SHOW TOTAL PRICE CUSTOMER HAS PAID ON THE STICKER INVOICE

    When integrating from eBay we have had a lot of packing errors from changing to click and drop with staff as they do not see the price a customer has paid for an item. This just further gives and indication to which item the staff should be picking and packing. For example we Sell two types of poo bags both very similar in titles due to keywords to get to the top. One is a more luxury poo bags and the other is a thinner sort but by having the price on there is also it just confirms which sort…

    3 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  12. reject long addresses

    Excess characters omitted, could such addresses be marked error?

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  13. SYNCING IT SO SHOPIFY WEIGHTS ARE ON CLICK & DROP

    Hi there,

    Wondering if it is possible to change it so the weights from Shopify orders come over on to Click & Drop as each items is weighted and each order has a total weight on Shopify. However, this does not sync over to Click & Drop and it would be very helpful if it did as each order is shows the weight to the exact decimal in kg so it would speed up the process a lot more to be able to have the weights already on the orders. I sell different items each time so I can't have…

    3 votes
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    4 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. We have always not included product weights from eCommerce marketplaces or web stores as the value of the product is often not the same as the weight of the product plus the packaging it is sent in. Incorrect weights on labels may cause your mail to be disrupted or delayed.
    However, we are considering ways in which we can improve this process for our customers. Unfortunately, I can’t offer a date for when this will be completed.

  14. bigcommerce automatic import as with all other channels

    It would be really good if orders would import to Click and Drop that are "Payment Confirmed". This is how all other channels work such as Shopify. Right now, our BigCommerce orders only get imported if we mark them manually is awaiting shipment which means they can get missed.

    3 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  15. Why is there no support at weekends,

    As the tiles says, there is no support at the weekends, internet shopping is now 24/7 365 day a year, and as merchants we need your software/website to work, get with the rest of the world, we need support when we need it
    Today Saturday 20th October, your website is not syncing with ebay, so unable to download any orders of to apply postage

    3 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  16. Get the weight right. Please! this costs us money and time to correct

    Product weights can be uploaded to click and drop. But not packaging weights!! So there is no way to get the right complete weight. A customer might order 1 or 10 products, but the packaging is not multiplied by the same amount.

    Allow us to set some packaging products/weights. Try going to a post office with a parcel having incorrect weight and getting it past the old dears on the desk!

    14 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  17. Magento multiple 'Import orders in the following status'

    In C&D integrations for Magento, when you click onto 'Import orders in the following status' you can only add one status at a time - we need to add multiple statuses, perhaps separated by commas.
    Also the field is restricted to 20 characters we have one status which if we copy it to paste into the field for an exact match it is far bigger than the limit set in C7D

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  18. We need the NOTHS 'Dispatch by date' to also be exported to and filtered within Click and Drop.

    We need the 'Dispatch date' from Not On The High Street to be exported to Click and Drop as part of your integration. As our customers can choose when they want their gift to be sent, we set the estimated dispatch date to match thier request. So not all current active orders will be dispatched today, some people order in advance. We need this information to be seen within click and drop also, as at the moment we cannot filter by dispatch by date in click and drop, thereby making the integration redundant for us. If dispatch date could be…

    5 votes
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  19. Weight download from woo commerce

    I have integrated C&D with my woo commerce site and all is working fine. It would be really useful if the weights could be imported as well otherwise I have to do this manually for each order and this is time consuming.
    I could import the orders instead as with DMO but this is a backwards step. Otherwise it is great

    7 votes
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    4 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  20. display product pictures on new items

    Use the images we store in click and drop on the new imported products page. This would show our packers what item they should be packing and therefore lower mistakes being made.

    1 vote
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    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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