General
101 results found
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Stop Auto-Filling Customs Description
The customs description "auto looks up" based on commodity code and replaces the description on the labels printed.
However the description against a code is not necessarily the actual contents. For example 9209940000 covers parts and accessories for music equipment described in 9207xxxxxx and it automatically puts "guitar knob" every time on the documents despite me entering an accurate description "Electronic display for music synthesizer".
It means that the package is returned by the destination countries customs agents, due to an inaccurate contents' description.
This behaviour it is not helpful to us; it should only do this if the user…
15 votes -
Ability to Filter the Collections Grid
"My collections" shows a number which are past their collection date, I would like to be able to remove these - especially ones where the associated tracked delivery has been "delivered". (Why can't the system do this already).
I would like to be able to remove or flag as completed the ones which I know have been done so that my outstanding list shows only valid collections.
Additionally, how do I inform someone if I have a collection and no-one has arrived to make that collection, as this is quite frustrating after waiting at home all day.
6 votesHello and thank you for your suggestion. We are working on adding filters to our collections grid, such that you can filter out collections that have been delivered.
Many thanks
Click & Drop Team
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Provide an option to report errors
On the top menu have a "report a problem" option. When a system error opccurs it is extremely difficult to inform you about it, you should make it easier for customers to help you. They face a problem, they report the problem immediately, it is logged and you monitor the logs and take action. Your Status Page show everything fine yet I am unable to process payment, I go to down detector and find others have same problem... this should be visible in the site and customers will make life easier for you and visibility of issues makes it easier…
7 votes -
Ensure that the Status Page link is correctly and speedily updated
Today 29th January Click & Drop has not been allowing purchases for the last two or three hours. There are multiple instance on DownDetector of your customeres trying to report this problem, but the status page is still saying "Jan 29, 2023 No incidents reported today."
1 vote -
Support More Than 1 Collection or More Items
I can only book a single collection for any given day with a maximum of 10 items in a given collection.
It would be convenient if more items could be collected in a single booking, or multiple collections booked for a given day.
6 votes -
Support More Label & Document Sizes
Have different options for label size and layout to suit common thermal label sizes, particularly for letter small parcel click and drop. If QR code has to be particular size consider having on separate label.
3 votesHello, thank you for your suggestion. We will consider this for future development.
Kind regards
Click & Drop Team
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Revert back to previous order of printing labels and CN22
The print order seems to have changed again recently, for the worst.
Previously the CN22 was always printed on the top left of an A4. This meant that you could select a DIFFERENT position for the postage label. Now both the CN22 and the postage label are set up to be printed in the same location. Not very convenient.
This does not seem to be adequately covered in the settings options.
Ideally it should be possible to select a different position for each of the Label and CN22. If not revert back to the previous situation of the CN22 always…
1 vote -
Provide VAT Receipts / Credit Notes For Refunds
Accounts teams need a receipt or credit note for refunds and this doesn't seem to currently be available through click and drop.
4 votes -
Show collections on Dashboard
Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.
4 votesHello, thank you for your suggestion. We will consider adding collections to the dashboard in a future release.
Kind regards
Click & Drop Team
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Add SafePlace for Collections
Add Safeplace option to collection address
9 votesHello, thank you for your suggestion. We are currently working on improvements to our collections process in C&D including capturing SafePlace for collections.
Many thanks
Click & Drop Team
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Send Purchase Notifications to All Users on an Account.
Share notifications of purchases with all users on an account, so that all users can keep track of purchases in the absence of the booker, and there is less risk of duplication.
2 votes -
Add integration for Vinted
Please add an integration for Vinted
1 voteHello, thank you for your integration suggestion. We do not currently have plans to integrate Vinted, but we will consider this for the future.
Many thanks,
Click & Drop Team
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Support Booking Collection With Buying Postage Label
As it stands I have to go through two separate processes to:
(a) pay for postage of a package in Click & Drop
(b) go to a different screen to book a Collection.Could you please integrate these two processes so we can optionally arrange and pay for a collection when we buy the postage.
It will make our workflows shorter; we only have to pay once rather than twice under the current system. This will save us time
6 votesHello and thank you for your suggestion. We will consider this for future development.
Kind regards
Click & Drop Team
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Support Germany's LUCID Scheme
Now that Germany requires sellers to be registered with LUCID to send into Germany, we need a place in C&D to enter this information. Etsy has implemented LUCID support
4 votes -
Pull Shopify Fulfillments for Shopify Subscription renewals
The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.
We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.
Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…
13 votesHello, thank you for your suggestion. We will consider if we can support subscription orders from Shopify.
Kind regards
Click & Drop Team
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Allow Changing Orders From Despatched to Label Generated
If a user has accidentally moved an order to Despatched, you can no longer book a collection for it.
We batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.
5 votesHello, we have this in plan.
thanks
Click & Drop Team
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WooCommerce Orders Are Importing with 'Unrecognised' Country.
When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed, and instead it shows the ISO codes provided by WooCommerce.
This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.
2 votesDear Users, We're sorry you have had some issues with data importing/displaying incorrectly. We will look into this and plan a fix if necessary. Kind regards The Click & Drop Team -
Add Integration for SquareUp
It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.
13 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Remove Refunded and Awaiting Refund Labels From Orders Grid
When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.
23 votes -
Add integration for WISH
Add WISH marketplace to the integration
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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