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  1. Privacy and Security Issue with C & D New Release

    You have recently changed the Customs Form Layout which includes my personal name and business address along with signature at the bottom. So its free now for someone to relate my name to the signature. I am not happy as this is a privacy and security issue. How do I remove my name from the CN22 form, Im ok with the business name and address being there. This needs to be addressed urgently

    3 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion.
    The name displayed on your customs documents is the name you have entered in your Settings > Trading names.
    You are free to change this at any time.

    Many thanks,
    Click & Drop support

  2. a big thank you

    Thank you !!!
    I made a big mistake, paid for and printed the wrong size labels to send Lockdown Easter presents to our 40 plus Rainbows and Brownies -I blame it on my inexperience but really it was because I didnt read the instructions properly. But Hey presto, the system allowed me to cancel those labels , input the info again--this time properly, all at once and not individually, and has now refunded me for the originals. so once again thank you, a great service I am looking forward to hearing from the girls that they have recieved their pressies.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please confirm whether post offices accept Click and Drop

    Shoplands post office AL8 7RH are now saying that no post offices accept Click and Drop International Tracked and Signed anymore.

    Please can you confirm whether this is correct or not?

    65 votes
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    72 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. 2D Barcodes - Improve Post Office Waiting Times

    Having printed off all my post using Click & Drop, I have to take it to the post office to get proof of postings for everything...

    For some items, the post office simply scans the barcode and that is it. For other items, they have to enter the postal address, even though they can see the details from Click & Drop when they scan the 2D barcode on their screens!

    Please improve this - it is wasting so much time at post offices!

    1 vote
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Reporting tracking information back to woocommerce orders

    I would like to request the support for tracking information to be sent to woocommerce upon dispatching an order through the Royal Mail Click&Drop dashboard.
    Tracking information could be sent via updating the order metadata, this is very simple to do with WP REST API v3.
    This would ideally be automatically done upon label generation before an order has been marked as dispatched so that our backend can handle the tracking information before dispatch emails are sent to customers.
    Having the ability to supply tracking information automatically is paramount to being able to run an efficient business using Royal Mail…

    28 votes
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    38 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. There is not option to copy the order to re post to the same address.!

    There is no option to copy old order for creating a new one.

    Some time buyer want to exchange or we posted wrong item then we need to create a new order. It will be easy if there is option to copy the same old shipment to a new one.

    We can save some time.!

    8 votes
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. my click and drop has completely reset since i clicked the message to help testing

    i clicked the message to help testing the website and since then my click and drop is completely unusable.every page i click on comes up with an error.

    3 votes
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Tell me where to download the desktop app from

    You sent me a message about your all singing all dancing app - but no link as to where to download it from!

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. URGENT! Ebay Top rated seller status at risk because of click and drop

    This seems to be an issue with hundreds of C&D Users on this suggestion site and also over many pages of the ebay forums yet no fix has been put in place (to my knowledge) we have just LOST Top Rated Seller status only since using Click and Drop because Click and Drop does not generate a First Scan event when manifesting orders, ebay only takes into account when an item is first scanned in the network as the day it was posted like the Royal Mail signed for service does, without this initial "we have received your parcel and…

    15 votes
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    13 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    We can confirm that we have added the option to choose whether or not to ‘Upload delivery confirmation to channel’. If you deselect this option, we will only send tracking numbers to eBay. For non-tracked services, we won’t send the delivery confirmation numbers or update the order status. We would urge you to contact eBay support if you believe your seller ratings have been affected unfairly by this process.
    Additionally, we will be adding more improvements to Click & Drop in the future that are designed with eCommerce marketplace sellers in mind, such as allowing you to view the tracking status of your orders.
    We do apologise for any inconvenience caused by the introduction of delivery confirmation numbers to some Royal Mail services.

  10. Scrap the premium rate phone number for technical support

    Please scrap the premium rate phone number for click and drop support.

    55 votes
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    11 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Search Feature for manifested orders

    It would be great to have a search feature for the orders you have sent. When you have a customer chasing their order you have to scroll through either by dispatch date/ alphabetical order. This is extremely time consuming. Would be much easier if there was a search box to type the customers name in to.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow services not used to be hidden or removed

    Please allow delivery services not used to be hidden or removed from the order processing page to speed up the process.

    Thank you

    24 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Give us guidance on HS codes

    In your guide on the electronic pre-advice system that comes into force on the 1st January, you say to use 8 digit HS codes looked up on the gov.uk/trade-tariff website.

    The export codes found on the gov.uk website seem valid for UK export documentation and Intrastat reporting, but they don't appear to be valid in many cases for customs import documents in non EU countries.

    So please, tell me, when exporting to USA, for example, do I lookup the code on the UK tarrif website (not valid for imports into USA), or do I lookup the code on the USA…

    8 votes
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    8 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Made a complaint about the only post office in our town about the postmaster wont accept click and drop 450g parcels as they do not get paid

    Even though he shows a click and drop service wont accept click and drop items, stop paying the postmaster his wages as he is no longer working to Royal mails rules, P.Office is Prescot Shopping Center, Aspinall St. Prescot.
    Very disappointed that royal mail hep desk doesnt respond to complaints, BBC Business has replies as well as Ebay why not Royal Mail, is it beneath them to deal with the public?

    1 vote
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    6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    i’m sorry you had this experience at your local Post Office. We have raised this with our partners in Post Office Limited and they will ensure your local branch is aware of the correct process to handle Click & Drop Mail. The only items that cannot be presented at a local Post Office are items on the Royal Mail Tracked products which must be presented at a Royal Mail Customer Service Point

    Click & Drop Support

  15. Search Facility to find orders quickly. It was available on DMO.

    Search Facility to find orders quickly. It was available on DMO.

    3 votes
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    completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. Despatched by an ‘other courier’ still not available

    Despatched by an ‘other courier’ still not available.

    The most recent update claimed that this would be available as a postage option.

    Can't seem to find it..............

    Any ideas...........

    2 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    Thank you for your comment.

    The Despatched by Other Courier status should now be visible to you, so apologies for the confusion caused.

    Regards
    The Click & Drop Team

  17. Messages reappear after being deleted

    There appears to be a bug when you delete a message (usually because the DropBox import has failed due to an invalid address). The message is removed but when you reload the page it reappears.

    A way to delete all message would also be useful and/or view all message in an Inbox style screen.

    1 vote
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    completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Barcode reference **** is not valid

    Dear Click & Drop team,
    Since 13 March 2018 Delivery Confirmation is working on any CRL24 Large Letter bar codes.

    We have sent around 100 Large Letter packages between 13 March 2018 and 22 March 2018 and when checking the delivery confirmation we are greeted with one of the following errors on the Track & Trace website:

    1)A blank screen that says:

    "Track and Trace - Track your Item
    Check the progress of your deliveries"

    2) "Barcode reference **** is not valid"

    3) "Tracking not available for this service"

    Since the Delivery Confirmation was introduced for LL late last year…

    10 votes
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    8 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. Get delivery confirmation working again!!

    Delivery confirmation has stopped working since this update on Tuesday 13th March! Is anyone at Royal Mail aware of this and how long before it is fixed?

    For orders sent after the 14th I'm getting either a blank screen or a page I assume showing the delivery time but with all of the text fields missing. Other people are reporting that their delivery confirmation status has reverted back to "tracking not available for this service"

    Whatever was done on the 13th has broken C&D because not only has the delivery confirmation stopped, but it is running slow, numerous error messages…

    13 votes
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    8 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add postage service WW1

    Service WW1 ("Intl Bus Mail Mixed Zero Sort Priority") is missing from Click and Drop but was available in DMO. We now have to use "Intl Bus Parcels Zone Sort Priority" instead. For a 70g parcel (typical size for our business) this works out to price increase of 43%! Please add WW1 as soon as possible

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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