Make it much much clearer that the click and drop service cannot be dropped off at a regular post office
It is an absolute nuisance that some Royal mail services can be dropped off at post offices, while others can't. I expect parcel force to be different, but why different processes for different Royal mail services? Very annoyed, wasted visit to post office, and no chance of getting the parcel to a Royal Mail drop off centre. Its not enough to Bury this information in the small print. Make it very clear at the ordering stage.3 votes
Hi all and thanks for your suggestions.
All Click & Drop mail can be dropped off at your local Post Office branch with the exception of the Tracked 24 and 48 services as these are Royal Mail only.
Please direct any issues with the Post Office to their customer service team.
Why, oh why, is the period for which the label is valid so short? I no longer use these in case I can't get down to the postbox/office in the next 24 hours, or if the person entrusted with it cannot, in which case I have wasted my money. Additionally if it still gets posted it causes great inconvenience and expense to the recipient. This doesn't happen with stamps, why should it with the label???1 vote
Hi and thanks for your suggestion. Unfortunately a label is not the same as a stamp, and we would urge you not to generate the label unless you know you will be able to post if in time.
If you have been unable to post your items in time, please contact our support team who will be able to issue you a refund.
Shipping rules won't be applied if mixed SKUs are ordered. It can only sum only sum item weights and that's all.
However, it works if the same SKU is purchased multiple times in a single order.
Could you look into this? Manuall applying postage is a massive waste of time.14 votes
Thank you for your feedback. We have decided to decline this feature request. This is because as a shipping solution, Click & Drop does not handle product and packaging type dimensions. It is the seller’s responsibility to ensure you have selected the correct weight and package type for combined orders.
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