Allow shipping rules to delete orders
We use Shopify but this applies to most if not all sales channels. We have Shopify linked with Click & Drop such that our orders come in automatically. However, as well as Royal Mail, we offer some other shipping services (for example, DHL and FedEx) as well as an in-store collection option. It would be useful to be able to, using shipping rules, have Click & Drop delete an order for a given 'store postage method'. Currently it is only possible to apply a postage method to one of these. At the moment we have to manually delete those orders out of Click & Drop at the end of each day, and it would be good to be able to fully automate things.
Sebastian Young
shared this idea
Hi,
You’ll be pleased to hear that we have added the option to mark orders as ‘Despatched by other courier’, which can be performed on the ‘Apply postage’ stage of order processing, or via shipping rules.
This will keep the order in Click & Drop, but it will not appear in your ‘New orders’, ‘Orders ready for printing’, ‘Orders ready for despatch’, or ‘Orders despatched today’ dashboard figures. You will not be able to apply postage or generate labels for orders marked as despatched by another courier, but you will be able to reset or delete the order if you decide.
Thanks
The Click & Drop Team
OBA Customers can find more information about other features included in the latest release at help.parcel.royalmail.com/hc/en-gb/articles..
Non-OBA Customers can find more information about other features included in the latest release at help.parcel.royalmail.com/hc/en-gb/articles..
2 comments
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Ron Taylor
commented
Not seeing this option either
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Adrian @ Serpro
commented
Can't find the option..... Has it happened yet?