For the last week, every time we have gone on to OBA around 1.30pm to 2.30pm, when we need to print our invoice, OBA has been down.
Today we wanted to go on OBA to check a price before we completed our Click and Drop orders, but we couldn’t because it was down.
We process the order via C+D, manifested and got the final price. That price was a LOT higher than we had expected. Had we been able to check OBA and got the correct price, or if C+D gave us a price BEFORE manifesting, we would not have sent that parcel via that option.
I am extremely annoyed that you have cost us extra money because your system is not man enough to handle the traffic and would like some compensation for the time and money we have wasted this week.
Hi and thank you for your feedback. We were not aware of OBA systems being down during those times. We would strongly urge you to contact our support team who will be able to identify any specific issues with your account, and provide a resolution.
We are sorry for any inconvenience caused.