Increase the maximum number of products per order
We regularly have more than 10 products per order, and when we try to fill out the customs information for each product the "ADD ANOTHER ITEM" button gets greyed out after 10 products or so.
Are you able to increase the amount of products that are able to be put on one order? We used to be able to do it fine before the recent change to the new product search.
Ian Kelly commented
I struggled with a recent import of 14 products (04 May 2020) - the import seemed to have worked but the labels wouldn't print. The only way to resolve this was to manually create the order and manually group the products to reduce the number of item lines on the CN22 customs label.
Grouping products accurately is not always possible - even if we adopted generic descriptions and did not use Prouduct Identifiers (SKUs), there are still 5 variable factors per product, which means that more product lines are needed:
- Customs description
- Harmonized System Code
- Country of Origin
- Unit weight
- Unit price