Change the grams/kilograms option
When selecting the grams/kilograms option for weight, it is not clear which is selected. Is white the selected option or is it green? Even on the next page, it is not clear which is selected. I'm sure if you scoured the small print in a further page, it may say, but that's not really something anyone does. When I took my latest parcel to the post office, it was pointed out that I'd paid for 3g, not 3kg. I had to repurchase and request a refund.
I think the graphics and the selection process needs clarified on the website. A straw poll in our household of 4, showed 2 of us thought white was the selected option, and 2 thought green. 3 out of 4 of us have design backgrounds. Dayna at the helpline said that someone would get in touch with me directly to discuss the problem if I left my details here.
Many thanks, David Walker, 07759130167.
You can easily check which option you have selected by typing in a larger number, like 500. If it tells you you can't send something that heavy, you have selected Kg. Otherwise it's G.