The reporting tool on the C&D page is great - it shows absolutely everything you need, except how much you have been charged to actually send the item.

I appreciate that the 2 systems, C&D and OBA invicing are separate, but if the C&D system is able to show you which Sales Order an item is attributed to, is there not a mechanism by which you can attach the cost of sending each item to the report?

The report we use is: https://business.parcel.royalmail.com/reports/manifested-orders

The issue we have is that we are contracted to supply Business 2 Buesiness, and as such we charge on postage rates at cost. We need to be able to run a report which shows the parcels we sent on behalf of our clients, and the amount we were charged by the RM for each item.

And while I appreciate that the rates are clearly shown in our account, the surcharges vary across the year, depending on peak times within the delivery network, so these rates will vary.

When I head into a Post Office, I'm handed a receipt with 20 parcels detailed on it, along with tracking info and the cost per parcel. Surely the Royal Mail should be able to run a similar report, either from the OBA or import the information back into the Click&Drop service. It seems very odd that neither system is able to work hand in hand with the other, to offer this joined up approach to reporting for the businesses that use your services.