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  1. SACKS

    3 more orders for sacks have not arrived and we run out again - WHAT HAVE WE TO DO TO GET SACKS

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. 1 vote
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  3. Interface doesn't work on Android

    I can't use this service on my Android phone

    1 vote
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  4. Address the scripting issue causing unresponsiveness

    Hi, I have had a frustrating time trying to explain the reason for the sluggishness on the legacy C&D site in Edge and IE11 through the technical support team and the responses I received make it clear the developers are looking in completely the wrong place regarding server performance. I understand the developers read this site so this is an effort to initiate communication with another developer.

    Around two weeks ago something changed and is causing the browser thread to max out a core on the CPU when working through entering the weight and package type for a shipment. This…

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Start an official forum

    Create a user forum so customers can discuss issues & give advice to each other. Would also let us see if we have a problem & we are not alone!

    6 votes
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  6. Dispatched Orders Download to Show Postage Service Used

    Dispatched Orders Download to Show Postage Service Used

    Now that Royal Mai are providing proof of delivery for Parcels, please could the Dispatched Order report include a column showing the postage option Used. 1st Class / 2nd Class, Small Parcel, etc

    Thank you

    5 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Product Import

    We would like to import details of our products into C&D, as we were told, during training, we could do.

    We later found that this could not be done, but there was a work around.

    Unfortunately the work around fails or gives you one order for every part line, requiring the deletion of every order, or the import fails with missing information.

    So the work around does not work, unless we are building the file incorrectly, examples of a good file structure would be helpful.

    If not possible is the facility likely to be added?

    3 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Have a menu option to get out of feedback section

    Add menu option in feedback section to get back to main Click and Drop Area rather than having to select back.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Updates and News option next to messages.

    Updates on when the new scan system will get working. The link from reports is available for every item despatched. The link gives to no information at the moment.
    To many buyers claiming non arrival we have already had 10 today alone, so giving them a code that has been scanned at the door as you promised is needed NOW.
    This is the only reason we now use this method. Please confirm if ebay still is in agreement that the delivery scan will be viable as a delivered authorisation. (how do we get this confirmed)
    We need UPDATES.

    12 votes
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  10. Can we use mailing crates please

    Please can use the crates that franking use.

    2 votes
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  11. The product details title field does not allow you to sort

    When you select new orders from the dashboard, you can sort your orders by every title field but the product details. I tend to batch my orders by grouping the same products together, this would be extremely helpful if i could do this

    5 votes
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  12. Stop drop down lists triggering touch keyboards

    I have notice that if using a touch device (Surface Pro 4 using Microsoft Edge), when trying to use the drop down lists after selecting multiple orders, it automatically triggers the onscreen keyboard to pop up. This hinders the use somewhat when only trying to select a value from the drop down list.

    1 vote
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  13. average weights

    on your other system DMO you can put in your average weight at the end of the day if using CRL can this be done on C&D this would be a massive improvement to the system and make if far more user friendly and faster for printing orders.

    11 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Access Click and Drop with same password as OBA

    I'd like to be able to access Click and Drop with the same access as OBA and royalmail.com without the need for having a separate log on.

    7 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Thank you for your suggestion to allow for Single Sign On across multiple Royal Mail products.

    I have passed this to our Development Team to discuss, and as we get any information we will update you with it.

    Regards
    The Click & Drop Team

  15. Some recommendations for the new click and drop system.

    Some recommendations for the new click and drop system. From customer E-Mail

    When pulling in the orders from eBay and Amazon platforms can you suggest the IT team to see if they can exclude the other couriers and not pull those orders in. On Amazon Expedited is the next day service (we use DPD other may use RM 24 so it may not be practical) but on eBay it is Royal Mail 24 or DPD or whichever courier is selected so the system guys could easily exclude anything that does not state Royal Mail.

    I don't suppose the tracking numbers…

    1 vote
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  16. shipping rules

    i would like to set up a shipping rule that on Monday and Friday all orders would send RM24 (1st Class) and Tuesday to Thursday they would all send RM48 (2nd class) at the moment i cant as the rules would conflict with each other.

    3 votes
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    under review  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Posting Book page

    With ‘Signed For’ mailing, generate page exactly as per the Posting Book (complete with barcode & it’s value) – preferably A5 page size. For proof of postage scanning & stamping at Post Office

    4 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Have the ability to download an exel spreadsheet for orders to dispatch/ or dispatched with ability to specify dates

    I would like abilty to dowload a spreadsheet incluiding price and postage instructions when I am about to print labels and dispatch notes - so that I can tick off and confirm all orders have been printed and dispatched.

    4 votes
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  19. Add tracking reporting for larger volume dispatches

    We are a business about to dispatch 750 small parcels in a single day using Tracked 24 with Signature. The customer will require details on what has and what has not been delivered. A single report which details the current status of each parcel would be extremely useful, even if at first this report only details if a package has been successfully delivered and full tracking information could be developed over time. As it stands, someone will have to track each parcel individually.

    0 votes
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