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  1. 5 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Click & Drop Pay As You Go

    It would be good for the Click & Drop Pay As You Go users, if we could download our order information into a spreadsheet.

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Easier for iPad

    I'm super happy to have awoken this morning to an improvement to the site for iPad.
    Previously I was unable to access the whole menu, could only click on the top 3 items in the menu.
    This morning, however, when I click on menu it drops down fully.
    It's opened up a whole new section of the site to me.

    Thanks very much for listening to feedback Royal Mail!

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Why is it I pay Royal Mail for a service and they are unable to track the item? Why should I have to pay Royal Mail for tracking?

    2 parcels have gone missing in two weeks.
    I lose the item I sent, and the postage price.
    Not only that, I stand the chance of losing the customer.

    Why should I pay Royal Mail for the tracking? Is it nor Royal Mails responsibility to deliver the item I post?

    Toe make a claim is so time consuming, I doubt many bother. After contacting Royal Mail, they said there is nothing they can do.

    I have a solution: I know use Hermes. For the same price they track every item and are RESPONSIBLE for the delivery.

    Shame on you Royal…

    5 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. id like to print the order details, the same as on the old system, showing all the item, address, tracking. the old system is better

    i want to print the order details on one page like the old system, showing all the item info, price, addresses, shipping, tracking ect as we use this for our records.

    id also like the sales on the dashboard to be more like the old system or be able to enlarge the options.(i see you can remove options) namely the item, its not fully visable so you have to hover over the item to see the discription, so you can establish what the item is to enter the weight. its making the process of entering the weight more time consuming…

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. Basic signup not working

    Signed up for C & D. No email sent to me with password.
    No email received on password reset request.
    WTF ??

    1 vote
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add Postage Service Used to Dispatched Orders XLS report

    Please Add a column with the Postage Service Used in the Excel XLS Dispatched Orders report that is available to download

    Thank you

    3 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Interface doesn't work on Android

    I can't use this service on my Android phone

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Address the scripting issue causing unresponsiveness

    Hi, I have had a frustrating time trying to explain the reason for the sluggishness on the legacy C&D site in Edge and IE11 through the technical support team and the responses I received make it clear the developers are looking in completely the wrong place regarding server performance. I understand the developers read this site so this is an effort to initiate communication with another developer.

    Around two weeks ago something changed and is causing the browser thread to max out a core on the CPU when working through entering the weight and package type for a shipment. This…

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Start an official forum

    Create a user forum so customers can discuss issues & give advice to each other. Would also let us see if we have a problem & we are not alone!

    6 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Dispatched Orders Download to Show Postage Service Used

    Dispatched Orders Download to Show Postage Service Used

    Now that Royal Mai are providing proof of delivery for Parcels, please could the Dispatched Order report include a column showing the postage option Used. 1st Class / 2nd Class, Small Parcel, etc

    Thank you

    5 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Product Import

    We would like to import details of our products into C&D, as we were told, during training, we could do.

    We later found that this could not be done, but there was a work around.

    Unfortunately the work around fails or gives you one order for every part line, requiring the deletion of every order, or the import fails with missing information.

    So the work around does not work, unless we are building the file incorrectly, examples of a good file structure would be helpful.

    If not possible is the facility likely to be added?

    3 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Have a menu option to get out of feedback section

    Add menu option in feedback section to get back to main Click and Drop Area rather than having to select back.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Updates and News option next to messages.

    Updates on when the new scan system will get working. The link from reports is available for every item despatched. The link gives to no information at the moment.
    To many buyers claiming non arrival we have already had 10 today alone, so giving them a code that has been scanned at the door as you promised is needed NOW.
    This is the only reason we now use this method. Please confirm if ebay still is in agreement that the delivery scan will be viable as a delivered authorisation. (how do we get this confirmed)
    We need UPDATES.

    12 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can we use mailing crates please

    Please can use the crates that franking use.

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. The product details title field does not allow you to sort

    When you select new orders from the dashboard, you can sort your orders by every title field but the product details. I tend to batch my orders by grouping the same products together, this would be extremely helpful if i could do this

    5 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Stop drop down lists triggering touch keyboards

    I have notice that if using a touch device (Surface Pro 4 using Microsoft Edge), when trying to use the drop down lists after selecting multiple orders, it automatically triggers the onscreen keyboard to pop up. This hinders the use somewhat when only trying to select a value from the drop down list.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. average weights

    on your other system DMO you can put in your average weight at the end of the day if using CRL can this be done on C&D this would be a massive improvement to the system and make if far more user friendly and faster for printing orders.

    11 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Access Click and Drop with same password as OBA

    I'd like to be able to access Click and Drop with the same access as OBA and royalmail.com without the need for having a separate log on.

    7 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Thank you for your suggestion to allow for Single Sign On across multiple Royal Mail products.

    I have passed this to our Development Team to discuss, and as we get any information we will update you with it.

    Regards
    The Click & Drop Team

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