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  1. Not to reqire entry of invalid telephone number to make app work.

    It would have been quicker to drive 5 miles each way and queue in the Post Office than to print a post-paid label for a Christmas card to Canada.
    I do not understand why my mobile phone number had to be given. It would be no use if there were any query as I do not have a mobile phone signal at home, where I am most of the time.
    I tried giving my home phone number and my mobile number. It would accept neither. I tried giving my son’s mobile number (he lives and works where there is a…

    1 vote
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  2. Can't change email address for account. Please add this feature and add the potential for 2 factor authentication.

    Can't change email address for account. Please add this feature and add the potential for 2 factor authentication.

    1 vote
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  3. Include Tag in .xls/.csv Export

    To include the Tag in the .xls/.csv export file so that it can be filtered in a spreadsheet and the user can find the data results for the parcels sent.

    1 vote
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  4. Paid Click and Drop Plus Service

    You keep saying that as a free service certain suggestions for new features cannot be added to C&D.

    With your prices for StoreFeeder starting at £225 per month, could there be an option for Click and Drop Plus, or StoreFeeder Light, where some of the additional requests can be catered for at a more affordable level than full StoreFeeder, as the gap from 0 to 225 a month is quite sizable.

    1 vote
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  5. Click And Drop instructions need to be much clearer

    The language in the e-mails confirming a Click & Drop postage purchase needs to be made much clearer.

    I purchased a Tracked 24 With Signature product, and understood that I couldn't take it to a Post Office counter for drop-off. Option 3 in the e-mail says, "Take your item to a Royal Mail Customer Service Point." - with the last three words being a clickable hyperlink which takes you to a 'services near you' page on the Royal Mail website.

    Entering my postcode brings up the address of the Royal Mail counter in a local shop. Because this came up…

    2 votes
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  6. Please could you reinstate Tracked 48 for non-business customers. It was available until recently but seems to have been discontinued.

    Please could you reinstate Tracked 48 for non-business customers. It was available until recently but seems to have been discontinued.

    If you Google "royal mail tracked 48", the top search result says:
    "Royal Mail Tracked 48"
    ... and under that it says:
    "https://www.royalmail.com › personal › uk-delivery › personal-tracked48"

    ... and if you click on that link, it takes you to:
    https://www8.royalmail.com/sending/uk/tracked-48

    ... and on that page, it says:

    "Access to www8.royalmail.com was denied.
    You don't have authorisation to view this page.
    HTTP ERROR 403"

    Please could you reinstate this?

    When I rang Royal Mail they said that in…

    1 vote
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  7. postcode validation of addresses

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    139 votes
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    32 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

  8. allow private customers to store their past addresses and enable payment for several

    respect for all customers not just business as was case with online postage

    1 vote
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  9. Refunds for INR Item not received

    Automated refund system for INR (Item not received)

    We need to click a checkbox in C&D to apply for a lost item as this is the responsibility of RM to deliver our items

    6 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. 1 vote
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  11. reading partially fulfilled orders from shopify

    is there anyway that click and drop can read partially fulfilled orders from Shopify. I have recently had to partially fulfill a large number or orders and have now discovered that because the label was printed and therefore manifested shopify has automatically fulfilled the rest of the order. I now have a large number of clients who believe their order has been shipped when it has not!

    1 vote
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  12. Despatch note printed shown in status, so you can see which despatch notes you have already printed

    Show which despatch notes have been printed in the status column, so you know which one have been printed, so saves printing them twice or missing ones by mistake.

    2 votes
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  13. Auto print 6x4 layout

    Auto print is a fantastic addition however, it doesn't print 6x4 labels properly. Label comes out too tiny.

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. For the love of god... Please show average weights on Click and Drop as you go...

    Guys - Nearly every small business in the UK is operating RIGHT ON THE EDGE of profit and keeping it's staff in Jobs - SO PLEASE can you help - When we send hundreds of items a day here (ALL Large Letters and ALL RM48) we have to manually work out our average before we manifest - so we can manifest at under 100g and not over...

    It's such a simple thing to implement - Just an average weight as you go...

    SO surely click and drop can keep an ongoing average system - For Example - 98 items due…

    5 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Bring back a service for smaller users

    Prior to Click & Drop, we used to have a school Royal Mail account, credited now and again with around £50, where office staff could access and print postage, with the cost coming out of the held credit.

    Please give us a similar service back! We can't get a business account, due to being below the minimum usage. Each online print of postage has to be paid for by a credit or charge card, and there is only one cardholder in school.

    1 vote
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  16. Really simply Repeat Postage Option (Minimal Clicks!) required

    The systems is way, way too technical and involves so many steps. i.e. why can't your postage label just appear as HTML so you can print, rather than hunting in your downloads folder, opening a separate viewer etc...

    I just want to print out the same postage label each day and it takes me 2-3 minutes. MyHermes is way simplier.

    I guess this is aimed at office users, can we have something like the older system aim at home businesses.

    2 votes
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  17. BUG or omission? - New order cloning functionality

    I was very happy to see the ability to clone an order was added to C&D.

    For us the main reason cloning was required is that we occasionally need to split an order prior to posting.

    While testing the functionality I noticed that I am unable to edit the order total and shipping charge for the original or cloned order. This will be needed to ensure that correct values are used for customs forms and electronic pre-notification etc.

    Please let me know how I go about including the correct totals for each part of the shipment.

    3 votes
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  18. Allow prepayment

    I send about 5 parcels a day with Royal Mail. Used to do this through Drop and Go, but that option is no longer available in my area, so moved to Click and Drop.

    With Drop and Go you prepay and load up the card eg £100 at a time. Your bank account therefore shows a limited number of entries which is good.

    With Click and Drop I'm spending £2 or £3 a day. All these small entries are appearing on my bank account - bad.

    When it comes to book-keeping this is going to cause a lot more work…

    11 votes
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. FAULT no pay button appears in Firefox (Mac OS)

    For the last few days, after I click the 'nothing restricted' box, no pay by paypal button appears, and the only option is to cancel. It works fine in a different browser, but that's a pain to have a switch browsers. Please fix this. Also please provide a way for us to report faults!!!

    1 vote
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  20. Excessive Data Usage

    Hi there,

    Please can anybody help, since we have started using click and drop our Data Usage has spiked at 70gb per month on click and drop alone. We are a rural location with poor broadband speeds and we have to use a mobile dongle. Please can anybody help with advise as how to keep the data down.

    Colin

    1 vote
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