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  1. Full view of delivery status on dashboard

    We can view a dahsboard of what deliveries have been posted out, but not the status. To avoid clicking on every . single . sent . item to see if it has been successful / if a card has been left / if a delivery has been attempted and will be re-delivered/needs attention (action from customer) / etc, it would be more useful if the dashboard seperated this out in an easy view. Then we could open the problem item tracking details for full information and take any relevant action, rather than have to hunt for any problems/delays. This would…

    70 votes
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    13 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    We can announce that we are in the initial planning stages of introducing this feature into Click & Drop. We cannot offer a date yet for when the development will be completed, as we are still working on a variety of other features and improvements.

  2. It would be useful to have the Total orders by day Graph also showing a bar for Orders Dispatched by day and not only as at present orders r

    It would be useful to have the Total orders by day Graph also showing a bar for Orders Dispatched by day and not only as at present orders received by day

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. New German Packaging Laws

    OK, so little off topic but probably relevant to many here

    So, the new German Packaging laws. If we, as a business in the UK, sell an item on our own Uk Website, Ebay or Amazon (say a generic 99p widget) and that item has to be shipped to Germany do we have to register and adhere to their new laws? - What is everyone doing about this?

    https://packagingeurope.com/getting-ready-for-the-german-packaging-law/ ht

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Tracking Indicator in Reports

    I would like to see an indicator on reports for all tracked / signed for items that shows whether or not they have been registered as delivered. It would make it a lot easier (and potentially help us with delivery issues) if a column had (for example):
    Green Tick = Delivered
    Green Question Mark = Delivery Attempted but no-one to receive it
    Orange Question Mark = Progressing through network
    Red Cross = Not yet registered in Royal Mail Network

    This would be a lot easier than going to track and trace all of the time (admittedly you would have to…

    12 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. BFPO

    What happened to BFPO? Do Royal Mail not ship to BFPO addresses any more? I dont see it on the import Order fields.

    12 votes
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    10 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. Apply same postage to multiple orders of different weights

    I would like to be able to apply the same postage service (e.g. Standard 2nd Class) for multiple orders of different weights (e.g. all unassigned domestic orders). This would save me so much time! I use a personal account, in case this is relevant.

    4 votes
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  7. Part shipment - how can you have an order processing system that doesn't allow part shipments??????

    if I have a multiple product order and want to ship in two separate shipments i have to cancel the order and create two manual orders!!!

    So much for "timesaving"

    and so much for integration too.

    Why? An absolutely fundamental requirement of an order processing system is to be able to part ship orders, even the most basic of e-commerce systems have that capability.

    8 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Download manifested order report as csv file

    The current manifested order report downloads as an XLS file, which is ok, but I can't read it into my system. I have to open the file in XL and save it again as a CSV file.

    I have started to use this file to quickly get tracking and other details when a customer disputes a delivery, so it would be great it it was machine readable. Would save some time.

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Post office refusing parcels even though the error is because of click and drop - it just gets worse

    Post office refusing parcels even though the error is because of click and drop - it just gets worse

    6 votes
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    9 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Safari cursor doesn't jump to Package Weight field

    This is a very minor annoyance when using Click&Drop on Safari (12.0.1 on Mojave) vs. for example Firefox. After clicking "Apply postage" button, the cursor doesn't jump to the "Package Weight" field automatically like it does in Firefox and other browsers, so the user has to manually click on the field to make it active. Hopefully it's an easy javascript fix..

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Signed For Label Not Valid When scanned @ Post Office

    Recently I’ve been experiencing issues with Royal Mail Signed For items when I take them to the post office and the go to scan the barcode it states label not valid, it’s happened over 6 times now and a week before it was working fine.

    Not sure what is going on here I’ve spoken to Royal Mail customer services but obviously they have no clue and are not interested in helping although their happy taking your money.

    Absolute shambles of a system never works I’m so annoyed.

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. postage prices on oba

    Why can't we see the individual price for items sent on OBA click and drop and personal customers can ?
    As a company we need to know how much each order costs us to send .
    Please reply to my comment this time

    5 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. display on the shipping service if it is saturday guaranteed item

    When I select the Saturday guaranteed service, bar the label there is nothing to show that it has been delivered via that service.
    I then have trouble trying to track and trace said item, as unless I have the customers details to hand there is nothing to differentiate between the standard or SG service.

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. check out once for more than one order

    I regularly have 3 or 4 orders at once - I have to pay for each one individually - why not have a basket and check out all on payment?

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. "Post by the end of" date needs to be longer than next day.

    The local Post Office wouldn't accept my parcel (2nd Class Signed For) as I had not posted it by the next day.

    For us that can't/don't go to the Post Office regularly, the time wasted in a 2 trips, customer service calls to refund & reapply the postage is ridiculous considering I can't see it making a huge difference to RM!

    A week would be more reasonable as you already taken my money!

    4 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. Create new order with an old one's name and address with one click

    Please put a button on the existing order that opens up a new order popup with the name and address filled.

    4 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Steaming pile of horse dung!

    Replace this steaming pile of horse dung with something that works!

    Every Monday without fail the system fails, today it is the manifest is stuck in 'In Progress'.

    Every day it has stupid hiccups including but not limited to.

    Telling me that postage weight has the be more than zero even though a weight has been entered.

    Complaints of errors when attempting to apply postage that eventually go away after sever clicks of the apply postage button.

    Whoever is responsible for this lame duck should be fired.

    7 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Update logging out preferences

    A recent update has changed automatic logging out settings to about 1/2 hour. I find this does not always work for me and I would prefer to set my ability of how long I can remain logged into Click and Drop before being automatically logged out.

    3 votes
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  19. don't have failing payments via paypal, allow people to save a card for quick payment, allow people to deposit larger amounts as last

    payments failing is annoying

    not having a saved card is EXTREMELY annoying (when you can't trust paypal)

    not allowing for large deposits is annoying

    having a process that takes longer than going to a bloody post office IS ANOYYINGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG

    10 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Allow multiple orders from multiple Address Book entries

    I would like to send lots of the same product to several entries that I have in the address book. At the moment I can only make one order per address book entry and each one has to be done manually. Surely I should be able to print off multiple labels, all with identical postage for identical items, for multiple customers that I have in the address book?

    2 votes
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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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