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  1. Average Weight Reports

    Please can you add in reports being able to see average weights for service used - our pricing is set/negotiated every 3 and 12 months for Tracked 24 and Tracked 48 (as well as tracked returns) based on average weights, so if we could see in C&D (without exporting a CSV to Excel) what our average weight for each service was over each time period we could make sure we stay within a set agreed figure.

    2 votes
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  2. Restore Channel Order column on the Open Orders waiting for Postage page

    You have changed the column data for the Open Orders waiting for Postage to be applied

    For eBay you removed the eBay record number which was sequential based on when the order was placed

    You have replaced the eBay record number with the eBay Order Reference in the Channel reference column

    The eBay Order Reference is not sequential and for eBay orders that has made finding and marking orders far more difficult

    With the eBay record number it was easy to pre-sort items to be posted into sequential order and that made finding and marking the item to be posted…

    1 vote
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  3. include email address in manifest report

    would you consider adding the customer email address to the mainfest report to enable an email to be sent for all products entered into C&D from a excel spreadsheet

    1 vote
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  4. Being able to print in product order A-Z

    Having the option to print the labels in product alphabetical order. As SKU in Amazon are random and cannot be changed. This would help with picking and packing if warehouse is set up in product A-Z order.

    1 vote
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  5. Can't you make this site more directed towards the individual and less towards Click & Drop which is so very complicated I nearly gave up!

    Can't you make this site more directed towards the individual and less towards Click & Drop which is so very complicated I nearly gave up!
    It should go by default to as it was and by choice to Click & Drop which seems to be aimed at bigger parcel senders.

    I wish I had gone to the Post Office.

    1 vote
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  6. click & drop disconnected from my woocommerce , now get error message trying to connect WooCommerce API returned HTTP response [500]

    click & drop disconnected from my woocommerce , now get error message trying to connect WooCommerce API returned HTTP response [500]

    2 votes
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  7. Support ticket system

    Instead of just a phone support why not create a ticketing system so that we can track and review previous tickets? I have an outstanding issue which I am searching to see if I have raised before but if there was a ticketing system it would be so much easier - we could also link from an order, batch etc within C&D to make it more relevant? Most other platforms these days provide this.

    6 votes
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  8. When are you going to stop using PayPal for payment. It's long, laborious and a pain. Not everyone can have a PayPal account....

    When are you going to stop using PayPal for payment. It's long, laborious and a pain. Not everyone can have a PayPal account....ever thought about that??

    2 votes
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  9. Identify Royal Mail Customer Service Point/ Enquiry Offices on your web site.

    When I purchase postage for tracked items it states that they must be dropped off at a Royal Mail Customer Service Point/ Enquiry Office.
    The web site identifies Post Offices and Delivery Offices but I cant find anything that identifies the location as a Customer Service Point/ Enquiry Office. Very confusing!

    3 votes
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  10. Open Orders - Set a Custom Default for number of orders

    Defaulting to 50 is useless, being able to set at a higher level to default to would be a better idea.

    2 votes
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  11. 2 votes
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  12. One Log-in

    Can we not have one log-in? Currently I have one log-in for Click & Drop, another for Online Business Account and another for E-invoicing. I am jumping back and forwards from one RM online area to another! With other couriers we use, I just log-in once and can do whatever I need from there - print labels, view invoices, pay invoices, cancel labels, make claims, etc all from one place. I prefer using RM when possible but please catch up with the competition.

    7 votes
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  13. Email customers dispatch information

    Would be useful if customers got a dispatch email when the item has been shipped. Automatically providing them with the tracking number.

    7 votes
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  14. Make buying online easier and also offer the prices you say are available.

    Why is it impossible to buy Royal Mail Tracked 48 with Signature for £5.10 online, it only offers the price of £11. Is it some kind of joke?

    It difficult to use when creating one postage every so often. If the online option is on the RM site, why not make it easy to buy?

    1 vote
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  15. Disable auto sign out

    It would be great to have the option to turn off the auto sign out. It’s really frustrating when using scan and print. You stand there waiting for a label to print and then realise it’s not coming because you have been logged out

    1 vote
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  16. Correct the error when creating a new order and adding products

    When you create an order, you are offered the option to add products within the create an order page. However when you do so it raises an error and adds an empty product line to the order.

    1 vote
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  17. Add manifests for non Online Business Account users

    I don't seem to have the option to produce manifests for my Click & Drop account. I understand that this is available for Online Business Account users, but when I registered my interest in this (I send 27+ packets on average a week), I was told "The OBA system was developed to replace posting cheques or paper dockets and is used for you to let us know what you are posting. We would then take this information and charge the mailings to your account. In order to set up this posting method you would need to provide a Royal Mail…

    1 vote
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  18. Click and Drop bag/box/or counter space

    My local post office recently became a concession and now won't let me 'drop' I have to queue for a receipt. It makes the service redundant as far as I am concerned, as once I have printed my own labels it is more time consuming than just paying at the counter. All post offices need to have a counter or box where you can leave click and drop items. I already have a receipt when I paid online so don't need another.

    2 votes
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  19. create a quote function

    I frequently need to obtain quote for shipping and to see which the most viable option is. It would be helpful to have a quote function that doesn't require creating an order. But you can simply put the weights dimensions and postcode in to find out how much it will cost

    1 vote
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  20. Ability to view, filter and sort by Package Size (Letter, Large Letter, Parcel) in Orders List View

    Ability to view, filter and sort by Package Size (Letter, Large Letter, Parcel) in the Order list view would make life much easier. At the moment the only way to tell whether an item in the list is large letter or parcel is by clicking it, then clicking order details - 2 steps per item.

    Perhaps add a column field called "Package Size"?

    4 votes
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