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  1. Abandon Click & Drop and go back to the previous online system. This is slow, clunky and too complicated for quick everyday use.

    Abandon Click & Drop and go back to the previous online system. This is slow, clunky and too complicated for quick everyday use.

    7 votes
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  2. delivery instructions printing on wrong label

    Customer delivery notes are being printed on the order form/picking list label, but not on the delivery label. This is for tracked services - the instructions are being pulled across from NOTHS, but printed onto the wrong label. Unsure on other platforms, as only noticed on NOTHS orders.

    1 vote
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  3. Amazon Labels to show SKU instead of ASIN number

    Hi,
    When Amazon labels are printed instead of showing the SKU like it does with eBay. Amazon Labels they show the ASIN number instead.

    It would be better if the labels showed the SKU.
    To make it easier to find products from Labales.

    Instead of having SKU numbers for eBay and ASIN for Amazon.
    I hope to see this improvement soon! :)

    1 vote
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  4. Allow shipment creations without the need for an order to be created

    We previously used DMO to just basically create shipment labels and send our parcels, We don't intend to use Click & Drop to actually manage our orders and just want the ability to create a shipment via the portal without an order.

    2 votes
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    1 comment  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. To be able to print return labels before manifesting

    We have to print return labels that are linked to the postage label for the customer to return. We do up to 50 a day. Not being able to print tracked labels until manifested has made it so difficult for us. Also why does it have to be on a4? We could send a sticky label before. Click and drop awful complicated system a step backwards!

    2 votes
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  6. More than one label produced when a customer orders more than one product in a single order

    When amazon or ebay orders come through click and drop, customers often order more than one product which requires a second box therefore second label too. At the moment only one label is produced resulting in having to go back and manually enter their address again for another label. If it was made so a customer ordered more than one product on the same order that that amount of labels would be generated.

    1 vote
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  7. Proof of Posting

    When generating a label we get an A4 sheet of paper with an address label at the bottom and the recipients and senders addresses at the top. Would it be possible to add a proof of posting stamp box in the space under the recipients address which the counter staff could stamp. It would save them having to print off a receipt and save paper

    1 vote
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  8. custom positioning doesn't work

    I deliberately selected the label to go at the bottom of the page so that it would be printed first before the address. Custom positioning didn't change the label position. WHy offer it if it doesn't change anything?

    1 vote
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  9. Click and drop is amateur. The restricted choices for labels is appalling. hy is the senders address no longer on the main label. I using tw

    Poor choice and printing the sender address on another page means I am spending twice the money on labels. Its amateur and you should go back to the previous system which was functional and easy to use.

    2 votes
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  10. 2-D barcodes not working

    2-D Barcodes are being printed on the stamps , but they are no longer being updated to my account or ebay or amazon, also when I manually record them they are not showing up on track and trace. also unable to re-generate the stamps to see what the barcode was. 2-D barcodes were promised over a year ago

    1 vote
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  11. PRICE

    Can you please add price to labels. This is the only task we do and if royal mail do this automatically it will save time.

    If we take a batch of 50 labels it takes us around 20mins.

    1 vote
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  12. Unlike DMO, C&D does not have the facility to print on International Tracked to print on to the label: gift or documents, contents etc.

    Unlike DMO, C&D does not have the facility to print on to International Tracked labels: gift, documents, commercial, other, contents, weight, & value.

    1 vote
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  13. Address lookup from postcode

    When using business' postcode lookup to generate an address, the site will not let you continue until an individual's name is entered. This is a nonsense as often the mail is to the company and not a named individual.

    2 votes
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  14. Enable to Ship Products In Alphabetic or numerical order

    You can print in email order, weight order, customer order so surely being able to print in Product Order is a simple software change? There is no advantage to printing in any other orders so please implement this simple change so that businesses can pick there orders in product order. For example if you sell 100 of one product and these print in customer order you are walking aisles of the warehouse. PLEASE Royal Mail come and spend a day with us in a busy warehouse so the flaws of the system can be shown to you so you understand…

    1 vote
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  15. Would be helpful if we had longer to post an item after generating a label

    Many refund requests could be avoided if we had 3 days to post an item, rather than 1.

    11 votes
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    2 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ability to customise label for non-business account customers.

    I'd like to see some ability to customise the 4x6 label for non-business account customers such as being able to remove the 'Paid and printed from Click & Drop' message at the bottom and also be able to hide the price etc at the top.

    This would be an excellent feature.

    1 vote
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  17. How can I add my own reference to labels?

    How can I add my own reference to labels?

    1 vote
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  18. Customer Delivery Instructions offered only for Tracked Services is not acceptable

    Please please listen to the feedback. We are not interested in your agreements, we wish to minimise the number of parcels delayed or lost for both customers and for Royal Mail. Please please allow Customer Delivery Instructions on all labels, or at least barcoded labels such as Royal Mail 24. I look forward to hearing back from you and for you to re-open this case. I see you consider it completed...

    2 votes
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  19. Make tabbing to fields work properly when creating a manual order

    When creating a manual order at the moment the "Search for an address book entry or a UK address" and "Address reference" fields have a help dialog associated with them.

    It'd be better when tabbing from one field to the next that these help dialogs are NOT tabbed to, just go straight to the field.

    In the scheme of things it's not that major but it gets annoying quickly and slows down the whole reason for using tab to navigate fields in the first place.

    1 vote
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  20. Ability to add alternative information to labels

    For example, the ability to change the customer reference to my customers eBay username, as this is how we match up our labels with our own business dockets.

    1 vote
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