chris betton

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  1. 12 votes
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    9 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  2. 69 votes
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    13 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    We can announce that we are in the initial planning stages of introducing this feature into Click & Drop. We cannot offer a date yet for when the development will be completed, as we are still working on a variety of other features and improvements.

    chris betton supported this idea  · 
  3. 4 votes
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    0 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 5 votes
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    7 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    chris betton commented  · 

    For extra giggles they've removed the track number from the dispatched report for large letters. Obviously too many people where using live chat and asking if barcode no XXXXX had been delivered.

    It's bonkers, they're collecting the data 'cos postie doesn't get out his size guide to check if it's LL or not before scanning it on delivery, but won't let us have the data. I'm tempted to start scribbling on LL barcodes with a marker pen. No data for me, no data for you royal mail !

    chris betton supported this idea  · 
    chris betton commented  · 

    BPL 1st / 2nd parcels do track (when postie remembers to scan them).

    The annoying thing with large letters is they have the data they just won't let us have it! Had a scam INR for a large letter, asked on the business help chat if item no xxxx had been delivered and they could tell me yes it has with date and time. So managed to scare scammer off, but it would be a lot easier if we had the data they have.

  5. 13 votes
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    chris betton supported this idea  · 
  6. 5 votes
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  7. 185 votes
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    70 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

    chris betton commented  · 

    I've had two full bags of ppi go missing before. compo = £0, as a) they want so much info that you'll waste a full day filling in forms, scanning invoices etc, and b) they make you wait so long on the off chance they find them again that you have to send out another bag full of replacements or get 100's of negative feedback. They then write to the buyers, "did you get this item?". Yes I did! (second time). Case closed no compo.

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  8. 6 votes
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 12 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 130 votes
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    30 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

    chris betton supported this idea  · 

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