Uther Doul

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  1. 7 votes
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    3 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    Have you considered giving Royal Mail something to actually go on?
    It's not feedback if you don't actually tell them what is wrong.

  2. 5 votes
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    3 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    Check the template settings, Click & Drop gives you lots of print options

  3. 1 vote
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    I'm no expert, but we've been using the system for a while and we find these sort of things useful:
    Use the filter icon on the Order status column on the orders page to filter your orders by status. We use shipping rules to automatically apply postage, so we look for all orders in 'Postage allied' and then manifest those.
    if you save your products into click & drop (so you add a SKU and name and weight column to your imports) - Click & Drop will create your products - so the weight is remembered for next time and you don't have to apply it again.
    And KG is the default weight as far as I know.

  4. 2 votes
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    1 comment  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    They put this in last night release, select them all and click delete.

  5. 7 votes
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    2 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    Have you contacted the support teams? They will be able to help you out.

  6. 1 vote
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    A way around this I think would be to use Print Assist. You could set your template so the label is 6x4 and the invoice is A4, and then get print Assist to send them to different printers?

  7. 2 votes
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    0 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Uther Doul supported this idea  · 
  8. 1 vote
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    1 comment  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    We had this a few weeks ago. You need to make sure they have a shipping rate or Click & Drop isn't able to download them.

  9. 1 vote
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    1 comment  ·  General » News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
    Uther Doul supported this idea  · 
  10. 1 vote
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    2 comments  ·  General » New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
    Uther Doul supported this idea  · 
  11. 5 votes
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    2 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    What problem is it you're having? We found Click & Drop pretty straight forward.

    If you're an OBA customer like me, connect your eBay store to click & drop. That will download your order, apply postage to it, then manifest your order to get billed in your OBA.

    If you are a PayPal customer, do the same but when you generate the label, it will take you to the payment page where you can pay for your labels.

    If you're stuck, you can always call the help centre.

  12. 73 votes
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    14 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    We can announce that we are in the initial planning stages of introducing this feature into Click & Drop. We cannot offer a date yet for when the development will be completed, as we are still working on a variety of other features and improvements.

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    Uther Doul commented  · 

    That's what the Track and Trace system is for. I'm not sure how Click & Drop would know which ones have been delivered or not, unless you marked each one as delivered yourself? Seems like a lot of work to me.
    https://www.royalmail.com/track-your-item

  13. 1 vote
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    1 comment  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 
  14. 1 vote
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    2 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    If you go to your settings , then templates, you can tick a box to include customs declarations forms. They can then be printed out at the same time as your labels.

  15. 5 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    You can choose to view the tracking/delivery confirmation numbers on your orders page. if you use the little cog icon next to the column headers, you can select the columns. Pick 'tracking number', and that will show you tracking/delivery confirmation numbers by each order.

  16. 1 vote
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Uther Doul commented  · 

    If you email the support team at clickanddropsupport@royalmail.com they will be able to email you another account activation link.

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