Cassie75

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  1. 19 votes
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    8 comments  ·  General » New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
  2. 6 votes
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 3 votes
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    0 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
  4. 188 votes
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    75 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

    Cassie75 supported this idea  · 
    Cassie75 commented  · 

    Note, they never said they would make it a button like phil asked, just that they would supply claims data in a simpler way.
    I do not beleive they will ever make claims easy.
    But then, touch wood, I can't remember the last time we actually had a parcel go missing. And now there is a tracking number we can give to customers, there are less customers "claiming" a parcel is missing when it is not.
    Perhaps we are just lucky.

  5. 2 votes
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    1 comment  ·  General » Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    Completely understand, but perhaps the problem is your local PO and not C+D. Is there not another PO that closes later? or a RM depot that will take them anytime?

  6. 8 votes
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    3 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    Because the manifesting is complicated and involves more than just C+D. This is why they can't give us the prices until after it has been manifested.
    You need to contact RM and find out where you take parcels after your local PO has closed - we have a RM depot near here we take them to after PO hours.

  7. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    You are missing the point. The Customer Shipping Address is the recipient and must be filled in. The Customer billing Address is if the customer used a different address for their card details and is optional.

    The majority of customers on here are businesses sending out parcels which customers have paid for, mainly amazon or ebay, which often take a billing address for the card transaction and occationally a different delivery address.

    The senders details are in a completely different place in the settings and is called the company address.

  8. 6 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 1 vote
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    4 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    RM price finder does not give the prices we pay in C+D / OBA

  10. 6 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 1 vote
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    4 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    add a code to the address and save it in address book like everyone else

  12. 9 votes
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
  13. 6 votes
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    0 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 15 votes
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    5 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your feedback. We are considering other label options for the future.
    Unfortunately, we cannot offer a timescale on when this will be available, as this is the feedback website for the Click & Drop website itself.

    Cassie75 commented  · 

    You want to halve the size of the label ?? What would you like them to miss off the label then? The address? The return address? The PPI label ?The postage type ? The QR code?
    Or perhaps you just want everything shrunk down to half the size so it is completely unreadable by both the postman and the scanners?

  15. 3 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    Ours is not doing that but I voted for this as they need to look at this bit of the system again.

    Ours is missing the "Mrs" etc when it is clearly there in the address book.

    Cassie75 supported this idea  · 
  16. 8 votes
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    2 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    Don't manifest until you know all the orders are going to be posted. Not that difficult.

  17. 15 votes
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    5 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    We would prefer it is NOT on the label. We charge a flat rate for postage to our customers and can only do this as some parcels go large letter. If customers got to find out it was sent cheaper (ie large letter) they would want the p+p reduced. !!!

  18. 2 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    It HAS improved our's.

    We were skeptical at the beginning, but as more and more things get "fixed" (like titles printing) it is good.

    EXCEPT when it crashes, which is usually on a Monday when we don't post out.

    No system is perfect, not even DMO, If you have some real, usable, feedback then please do feedback to this feedback forum.

  19. 1 vote
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    1 comment  ·  General » Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    it does it automatically if you give it a reference

  20. 2 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 

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