Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
Their details can be found here:
Click & Drop support
An error occurred while saving the commentEmma commented
Same issue. Applies postage to three orders and though it tells me it's generating the labels, no PDF ever appears. Tried logging out and in again, but it makes no difference.