Anikhu

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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Anikhu commented  · 

    There is a massive problem with Click and Drop, however, the system has no problems taking your money with ease... Couldn't generate labels using Chrome, on a new laptop. Tried QR code in post office and told 'not supported'! Tried support line - told over 5 min wait... Went home again and managed to print labels using phone. Took back to post office and again, after scanning, 'not supported'! Despite the RM website listing it as a place to print labels for Click and Drop! This is a disaster, as I am trying to send clothes and essentials to a doctor friend who is currently stuck working in the Channel Islands, looking after Coronavirus patients! She cannot leave the island and so this parcel is essential and urgent! I will have to try going to the local distribution office, but it is only open 07-09:00 and is closed tomorrow!

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