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  1. Import UK only orders from eBay, Amazon, etc

    Hi,

    Can we please have a setting within the integrations for eBay, Amazon, etc to import UK orders only?

    At the moment all orders are being imported. I would like to import only UK orders (Mainland UK, Channel Islands, etc).

    I use the Post Office for all my international mail so I have to delete non UK orders.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion, it is not possible for us to selectively download orders, but there is a workaround to this issue. You could create a shipping rule to mark all non-UK orders from your Amazon store as ‘Despatched by other courier’.

  2. CSV Import only uploads the first row

    When importing orders from a 3rd party csv, the import stopped working. The import page shows the correct amount of rows after selecting the CSV, but once you click import, it only uploads the first row (ignoring the headers ofcourse).

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. ...fix import settings to not update product data when option is unticked

    It looks like the products catalog is being added to every time a CSV import is used, even though the selection box to "Update product data" is unticked. We don't use the built in product management as they're defined per order import. There must be an unnecessary overhead of processing and storing this data. With the need to provide electronic customs data from Jan '19, the extra product info that is inevitably going to be imported is just going to compound this issue. Please fix the tick box operation.

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion.
    The update functionality you have described is only used to update existing products if the SKU imported matches an existing product within Click & Drop.
    When you add a new SKU that does not match an existing product, a new product is created automatically.
    if you wish for your existing products to be overwritten by any changes in the data you import – please leave the “Update product data” option checked.

  4. Not all Amazon orders are appearing in C & D,

    We use Amazon and Ebay and while ebay orders always apear in C&D for us to process we have seen that many Amazon orders are not being transfered across and so we are having to input them manuely and run the risk of missing an order.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Return address on labels wrong font problem

    For the last week or so (possibly since the last release of CnD OBA on the 23rd), we are having issues with Click&Drop Shipping labels via dropbox having the wrong (or a substitute) font on the return address.
    The font is correct when we regenerate the label in CnD (which goes
    direct to the printer using print assist)

    The font is too big - as big as the delivery address, so could get
    confused. We have checked this on multiple
    computers, & the error is consistent. The incorrect font also shows as
    incorrect on screen - Is one of the…

    1 vote
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Fix Incomplete Magento 2 Integration

    The Magento 2 Integration does not populate the carrierCode attribute when connecting to Magento 2, so it is not possible to correctly identify which tracking numbers are from Royal Mail.

    Please set the carrierCode attribute to something unique such as "royalmail" or "rm".

    Without it customers are unable to track their package and tracking numbers are not recognised by Amazon when Magento 2 synchronises with Amazon.

    Now if there was an API that we could access this would not be an issue, but as Royal Mail have chosen to make their own 'integrations' with multiple platforms, we are now forced…

    1 vote
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  7. 12 votes
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    17 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  8. Printable Picking List

    Once an order (or number of orders) has been put into a batch, it would be most useful to allow a Batch Picking List to be printed (or exported) in order that those orders can be retrieved from the warehouse / stock room.

    They could then be weighed in order to achieve the average weight needed to Apply Postage and continue the process.

    For us (we sell on Amazon) the key fields needed on a Picking List would be:

    Seller SKU
    Item Description
    Channel Reference
    Customer Name
    Total Order Value (including any VAT)
    Product Image (I believe this is available…

    70 votes
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    17 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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