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  1. Click & Drop Integration with Bluepark

    A lot of users on the Bluepark ecommerce platform use Click and Drop with no easy means to import and send 100s of daily orders. Orders were previously imported over to DMO via NetDespatch but this has since been shut down.

    211 votes
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    204 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  2. customs label date and signature auto completed

    As someone who posts hundreds of items to the USA it is annoying to have to date and sign each customs label by a pen, when the date can easily be generated and printed onto the customs label and a signature can be uploaded to click and drop and printed onto customs labels automatically similar to how Amazon handle custom labels.

    46 votes
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    9 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Scrap the premium rate phone number for technical support

    Please scrap the premium rate phone number for click and drop support.

    39 votes
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    8 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Combine or Merge orders

    A function to merge orders.

    Functionality:

    You checkbox the orders you wish to combine then select the function from the lower right dropdown and products from both would pull into one order. Validation on address match would be necessary. Reference to original orders would need to be retained as they will need to post through to despatch on the sales channel(s) in question.

    Another way to approach the logic might be to simply allow the despatch of multiple orders as one despatch.

    119 votes
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    52 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We understand the importance of this feature for our customers who directly integrate their eCommerce stores. We are beginning to plan how to add in the functionality to split, merge, and clone orders.
    However, we cannot give you a time for when this will be completed as we are currently working on a range of other useful features.

  5. Facility to add International Mobile number on shipping label

    RM International Helpdesk team are advising to be writing a contact number to help GLS with delivery to international addresses to improve success rate of first time deliveries.
    No option available on Click Drop to print additional information on shipping label -- so having to HANDWRITE on all international orders everyday

    UK Tracked has facility for "Safeplace" field on shipping label. Can you please make available a comments section for International Shipping Labels

    21 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. I would like to see the cost of the postage before I commit to apply postage

    We have no idea how much the parcel will cost. I would like an alert for each postal amount before I commit to applying the post especially for international mail

    137 votes
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    27 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  7. Scrap CRL24/48 if you cannot get postmen to scan every packet

    Only around 50% of my CRL24 / 48 packages are actually scanned. Most arrive fine but it's very bad that so many aren't even scanned. It's a pointless service so I'm switching back to BPL - had enough.

    Surely there's a case to made that if there is no scan at delivery you should get back the shipping fee? Anyone up for a class action?

    6 votes
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    2 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
  8. postcode validation of addresses

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    123 votes
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    27 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

  9. Quick online report for missing or not delivered parcels/letters

    App or online tools for quick report of lost/missing parcels , this is not about compensation, only to make better service and make easy for you to investigate a missing parcel or find the problems.., for eg. report a postcode or full address or add a button on click and drop ( parcel not delivered/missing), . This can be perfect for large volume sellers, i lost many parcles and for me and many other sellers is not worth to report low value parcels/letters by the phone, so Royal Mail can't see any problems. so basicly, quick report will make we…

    14 votes
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    0 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  10. BUG - currency values are treated as GBP values for CN22/CN23 auto detection

    When I import shipments where item values are in other currencies (including a currency identifier in the upload), CAD treats the unit values as GBP. EG - I try to generate labels for an order which my customer has paid USD 300 for - the shipment should have a CN22 generated as the shipment value is lower than GBP 270/USD equivalent. However CAD thinks the shipment is worth GBP 300 as it doesn't recognise the currency identifier for the shipment value to convert this value into GBP. This means that we will be mis-declaring shipments as CN23 which will affect…

    8 votes
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Delivery Status Report (To see ship date and delivered date in one view)

    Delivery Status Report

    I would like to see all the tracking / delivery confirmation shipment with a date of when they get delivered in one view.

    Many thanks
    Nick

    11 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Remove postage cost from total order value on Custom Declaration label

    I just noticed with the latest Click&Drop update, the postage cost paid by the customer gets added to the total order value on the Customs Declaration label.
    I don't think that's correct, if the customer has to pay import fees these should be applied only to the value of the items purchased.

    19 votes
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    8 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
  13. INTERNATIONAL POSTAGE SERVICED DO NOT REFLECT ACTUAL POSTAGE OPTIONS AVAILABLE

    When you send an item to a certain country only the relevant services should be appear and be available.
    so for example we ship a parcel to czech republic, the only way you can ship to this country is tracked & signed, but all options are available, (signed or tracked)
    If the service is not available for that country their should not be an option.
    We have many items returned for this reason, but no refund , so you have to do a new label and pay twice.
    This has been an issue since the launch of Click and drop…

    7 votes
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    0 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  14. 8 votes
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    3 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
  15. Make recipient first name, last name and address details optional. Allow for department names.

    Here is a well known address:

    NS&I
    Glasgow
    G58 1SB

    Now let's try that with Click & Drop. Ah, you expect a recipient name and there isn't one. OK let's use 'NS&I' as a last name rather than a company name. Ah, no, can't do that as you expect a first name as well. So let's corrupt the company name slightly and use 'NS' as the forename and '& I' as the surname. Are we done? No, because you expect address details as well and there aren't any. OK let's put 'NS&I' again to get around that. It'll look stupid…

    5 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  16. Populate CN23

    Why is it that you have done all the work for populating the CN23 for the pre electronic information yet you have not bothered to have it populate all the required fields such as the sender and the recipient ? It seem obvious to have these populated as the information is there. Alos the category is a required field so why can we not populate that from any import?
    The current version of the CN23 means that every one has to have handwritten information added making them look untidy and time consuming to fill in our details and the customer…

    5 votes
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    8 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. Label Generating not working correctly

    There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.

    4 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. Create a Repeat / Duplicate of Previous Order

    Often I need to repeat a previous order (e.g Item lost/wrong item sent/ faulty item sent) - Instead of having to create a manual order from scratch it would be great to be able to select the original Order No and in 'Next Action' box be able to select 'Create New Duplicate Order'

    91 votes
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    28 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We understand the importance of this feature for our customers who directly integrate their eCommerce stores. We are beginning to plan how to add in the functionality to split, merge, and clone orders.
    However, we cannot give you a time for when this will be completed as we are currently working on a range of other useful features.
    In the meantime, we do offer Address book functionality, which allows you to store your customers’ details to your Address book, so you can quickly create a manual order with the same address details.

  19. Allow prepayment

    I send about 5 parcels a day with Royal Mail. Used to do this through Drop and Go, but that option is no longer available in my area, so moved to Click and Drop.

    With Drop and Go you prepay and load up the card eg £100 at a time. Your bank account therefore shows a limited number of entries which is good.

    With Click and Drop I'm spending £2 or £3 a day. All these small entries are appearing on my bank account - bad.

    When it comes to book-keeping this is going to cause a lot more work…

    10 votes
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. make sure only services actually available in a country appear on the services list

    When generating labels to international customers, the list seems to have every service on it, even ones that are not actually available to a country.

    This has been a glitch in the past and was fixed, but it seems to have come back and although I emailed someone about it twice, a month later it's still happening.
    I can't keep having to look up which tracked/signed services are available to a country every time I do a label.

    19 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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