I would like to request the support for tracking information to be sent to woocommerce upon dispatching an order through the Royal Mail Click&Drop dashboard.
Tracking information could be sent via updating the order metadata, this is very simple to do with WP REST API v3.
This would ideally be automatically done upon label generation before an order has been marked as dispatched so that our backend can handle the tracking information before dispatch emails are sent to customers.
Having the ability to supply tracking information automatically is paramount to being able to run an efficient business using Royal Mail in a woocommerce storefront.

Please provide the Click & Drop dedicated API that would allow the developers to implement solutions for the clients that are using C&D.

It would be great if the API would allow to:
- Login to C&D using the client user name and password
- Look up order by specific fields i.e. channel reference
- Download orders by its status or a date, i.e. all orders with the status new or label generated.
- Ability to update the order status i.e. from "Label Generated" to "Shipped"
- Ability to create orders and purchase postage

This would allow the developers to implement their own integrations rather than wait for RM to implement theirs.

Merging or combining orders has been suggested several times by now... and declined. However something needs to be done as I have two orders going out with the wrong electronic customs data. This is what happens:

Customer buys two items separately but wants them shipped together. I have two orders on Click and drop app. The other I have to mark as dispatched by other courier and the other I have to add an item to.

I can add the item, and individual price in the system, but there is no way I can alter the total of the purchase to accurately reflect the contents. It still shows the single items costs. So now I have a parcel that shows the total value to be much less than the individual values.

Please fix this. I don't want my parcels to be delayed because of this. I sent a lot to the US and they now require electronic data.

This is not a order management issue... this is very much a shipping solution issue.

A lot of international countries make use of the recipient's telephone numbers to notify them of parcel delivery. Israel is a fine example of this.

Yet even when I input the telephone number in C&D, it never ever gets printed on the postage label, therefore I have to put it onto the PDF image manually or place it in the surname field.

We should have a setting whereby we can choose to display telephone numbers on labels or not and also choose to display them on all parcels or just domestic or just international.

Would save parcels being returned which is something even Royal Mail advise on the following document:

https://www.royalmail.com/business/system/files/international-business-parcels-user-guide-august-2019-2739.pdf

Where it states:

"How can I reduce the possibility of an item being returned to me as it cannot be delivered?

Increasingly we are seeing many of our delivery partners asking us for the recipient contact details (either mobile number or email address) to be shown on the address label. We therefore recommend that a mobile phone number is shown on the address label."

When will this become a featured setting in C&D?

Thank you

So this would be a 'game changer' for all small businesses using Click and Drop and struggling to make ends meet in 2019.

When you create Large Letter Labels, hundreds of them, we have to use our own Excel Spreadsheet to keep track of the average weight so that we don't accidentally put 2 500g large letters along with 40 25g large letters.. tipping it over 100g for ALL letters. We use a simple Excel sheet average formula (exactly what Click and Drop uses when you manifest) - But PLEASE incorporate it into click and drop as you go.. It's easy and could be added in a few hours coding. A live average weight (large letter and parcel) BEFORE you hit Manifest! Thousands of British Small Businesses spend millions on Click and Drop and this would mean a mistake on their part doesn't cost them dear and in the end be the difference between a business closing or keeping open. Nobody wins in that case.. Not the Business, Not Royal Mail, Not the staff. So please see if you can PLEASE have a LIVE Average Weight running on Large Letters and Parcels built into the Click and Drop Platform BEFORE you manifest... You'd be extremely popular if you did!! :)

Currently the Lables do not show the Package Size - so when we get the odd problem with our manifest not matching the number of items in a category, its impossible to tell which ones are at fault.

Can you consider just adding the Package Size please - it would make errors easier to spot.

For example I had one less Large Letter and one extra Small Parcel the other day - your system had decided a multiple quantity order would be Large Letter when it was in fact just over-sized and was packaged as a Small Parcel - luckily we only had about 12 to go through and most were obviously not at fault, but I dread to think how long it will take to sort that if we are manifesting 50+ as we often do....

Currently the cost of postage is dispayed on postage labels printed from consumer accounts. For online marketplace sales this can lead to buyer unease if the postage charged is greater than the actual postage cost, even though costs such as packaging materials, transport, fees, etc must be paid for by the seller.

I believe it would be better if the price wasn't printed on the label - after all, NO other UK courier displays the postage cost in this way. It should be confidential between the purcchaser and provider of the postal sevice.
I have been told that this is because "price has to be displayed so it can be seen that the label has been paid for". Is this really true? Is it really necessary? Does anyone at RM ever check it?
If there is an insistence to have this information, then I propose a simple solution and that is for the displayed price to be encoded with a very simple coding system, eg using letters.

Therefore those who need to know will be aware of the the price, but the casual observer won't. I would like to propose this as a suggestion.