With new EU customs declarations my labels and customs declaration can show false information when I have 2 order from 1 customer. Please implement a function to merge orders together in order to correct weight, cost etc to make customs compliant.
This is a regular requirement, is a headache to work manually and as per customs regs, should be implemented as standard to ensure correct compliance.
Thank you

With the new accurate weight pre advice coming into force on the 28th March, allow customers to manually input the weight of each order into the open orders screen prior to applying postage. Only current way is to apply postage individually to each order which is time consuming. With same sku's having different manufacturing weights and packaging having different weights depending on how much is used or if an order has multiple SKU's its impossible to accurately enter the weights into the SKU database.

Hi,
At the moment Etsy orders are not pulling in the customers phone number.

Would it be possible to add this to the current Etsy integration. Would be good for tracked orders.

Thanks

When sending an item tracked it would be very helpful to have an extra column showing the different stages of that items stage - so at a glance you can see the delivery status, filter by undelivered etc.

This would save clicking on each item and regularly checking.

It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.

I post out mostly using large letter format, since you have started uploading these to eBay my claims are through the roof.

Buyers know they can't be tracked and get a free product !!!

Woo Commerce integration - please can you remove the # it adds at the start of order numbers. Thanks

I have been using click & drop for its convenience and it’s professional, scannable labels. It is also slightly cheaper than paying at the post office.
I understand, however, that post offices do not get paid for processing such post. Perhaps even doesn’t get registered on their workload. I’d say this is grossly unfair. I would emphasise I am in no way affiliated to a post office or know personally anyone who works there, but I know injustice when I see it!

Occasionally we need to stop an order from being dispatched for a short period of time. When using Click & Drop as a primary system as we do (i.e. working from Click & Drop rather than our e-commerce platform), there is no way to indicate to whoever is dispatching that the order should not be dispatched yet. The ability to hold an order (essentially setting its status to 'Order on hold' or similar, and needing to release it before a label can be generated) would be extremely useful.

Please add an option to add the customer phone number to the printed shipping label. This is necessary for some of Royal Mail's international delivery partners as they sometimes require the phone number to be visible in order to deliver the package to some locations/buildings.

Its too easy to accidently generate a manifest after producing labels. As there is no way to reset a manifest, it would make sense to require a further confirmation before doing so.

Its too easy to accidently generate a manifest after producing labels. As there is currently no way to reset a manifest, it would make sense to require a further confirmation.

Add SKU as an option on the orders ready to print page so they can be ordered by SKU. We print in SKU order but it would be very helpful to be able to see and select certain SKUs before printing for picking purposes.

As for now when i print a RM label via Etsy it prints really well. That is same for RM website. However when using Click & Drop the resolution of the labels is significantly less and in some cases not readable.

Could you please improve the resolution/quality ?

THX