Printed labels should display 4 SKUs as a minimum and then the plus more. eBay seller like ourself have offers such as buy 2 get 2 free and buyers are allowed to choose 4 variants. This means 4 SKUs should appear ideally before the "Plus More" shows.

This slows down dispatch times hugely as each order has to be checked on CnD for the full SKU list and then written on the label. There is plenty of space on the label in the SKU box as apart from the customer order and CnD label number we have nothing else appear.
The idea of CnD is streamlining the dispatch process and not having the option to print 4 Skus as a minimum slows us down.

Please implement this if possible as we are sure this impacts a lot of online sellers.

ISSUE AFFECTING ALL C&D ACCOUNTS USING TRACKED 24/48

When manifesting orders the following error occurs:

'Sorry, we were unable to generate your paperwork. Please quote reference 'd4193bf9' if contacting us for help.'

This issue has been occurring for over 3 weeks, it seems to only affect Tracked 24/48 orders. We're then forced to use an Emergency manifest for the collection driver and manually dispatch all orders individually on the specific sales channels.

Unfortunately the issue is difficult to replicate and only occurs every 2 or 3 days. We've spoken to C&D support team several times over the last few weeks and they have confirmed this is affecting all customers using domestic tracked services.

This is absolutely unworkable when you've got hundreds of orders to dispatch, the ability to print and manifest an order are the basic elements of any courier service, and I’m not sure why this isn’t being addressed with more urgency.

Can you please offer an update for all customers experiencing this issue?

Customs need Electronic Data - Yet RM have failed to Populate the Contact Phone / Email for recipient in the CN23. Even though they have pulled through the addressee data for the contact address, it is not populated in CN23.

For me data is pulled from EKM integration - but this could be happening with other integrations also.

This just adds to additional manual handwritten details afterwards. Increases chance for errors, and delays!

Please add in contact data (email & Phone) of addressee into CN23

Additionally, in C&D account:
Settings / Default customs information / Customs declaration category/

it only permits: Sale of Goods (CN22 Only)

Please enable the for CN23 either under the ( "Other" or "Explanation" fields ) a value of "Sale of Goods" as a default option on the CN23 drop down list in C&D backend settings

Can the printed label weight be rounded up to the maximum allowed for the item?

Example, when i first starting using Click & Drop, i would create an order, then weigh and add the weight of item using my home digital scales. I would input say 450grams, select the appropriate size and print off and all good.

However, when i took this to the post office, they would check the weight (with their more accurate scales) and if they weighed it at say 451grams they would refuse it. Even though i have paid postage up to 500 grams the printed label only shows what i entered (ie 450).

So could the label weight be rounded up to the maximum it can be (ie 500grams in this case) to avoid this issue for any new people using Click & Drop? I have learnt to round everything up manually but would be good if it was automated. Thanks

With the new changes coming in October 2021 there is no way at all to bulk assign large letters or parcels and use the weight specified by Shopify for each order. We have some large letters that weigh a similar amount as some parcels, so we cannot use shipping rules. It looks like we are going to have to apply postage one by one in order to make sure it uses the correct weight and package size. This is going to add at least 8 hours to our weekly workload. I would love it if we could simply select all our large letters then when we go to apply postage there is a tick box that enables it so all the weights already assigned to the orders are used, instead of inputting one weight for all the parcels. Then the same for parcels, just select them all and opt to use the weights already assigned and then just choose Parcel.

Lets say for example I download an order from my marketplace which consists of 2 x 2kg items which I am sending internationally and the order had £10 postage. Because International has 2kg limit, I need to split the order. I clone the original order and then edit each of the clones to change the quantity to 1 item in each package. This updates all of the order totals correctly, however I need to be able to edit the shipping price associated with the order. At the moment, each cloned order goes out with shipping price set to £10, which is incorrect. As i split the order, I need to be able to change the shipping price to £5 on each order.

This means that the electronic customs information that goes out with the order does not agree with the paperwork that accompanies it, and may result in customs delays, the parcel being returned, or the recipient being overcharged by customs.