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158 results found

  1. Allow lost post to be reported through Click & Drop.

    Have click & drop linked to the lost post reporting system. So we can just click a button on the order to advise a customer hasn't received their item.

    28 votes

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  2. Tracking Number is Missing on Click & Drop Desktop Results

    Since the last update the tracking number is no longer returned in the results csv when importing orders with Click & Drop Desktop.

    7 votes

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  3. Unable to search orders that are manifested

    Hello. I used to be able to do this, but as of lately it doesn't work...

    Basically when I search an order ID or using a buyer's post code for example, then click the order (using the search bar/results in the top right corner), nothing happens! I want to view the order information, get the tracking number etc, but I am unable to do so! on manifested orders (if the order is not yet manifested, it allows you to check the details, but not once manifested).

    So imagine this situation (I am in now), a buyer asks me for a…

    10 votes

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  4. Tracking status

    Tracking status, Click & Drop says this feature has been completed, but when I go to Reports, Manifested orders. The tracking status header is showing but there is no tracking information. Can this be sorted out as this would be very useful feature to keep check on the progress of our tracked mail we send via C&D without having to check each item individually .

    7 votes

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  5. Tracking: Show a shipment has been 'Collected'

    When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.

    12 votes

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  6. Support Cloning Despatched Orders

    Often, a customer returns a despatched item to swap for a different size, etc. It is currently not possible to generate a new label using the name & address details from an existing despatched order. Instead, the label for the replacement item needs to be created from scratch manually. Suggest providing a new option in the drop-down "action" box when looking at a past label order, to create a new label order using the same name, address and contact details.

    13 votes

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    Hello, thank you for your suggestion. We are currently adding the ability to 'clone' manifested orders which will allow you to create new orders and labels with the same details as a previously manifested order. 


    Many thanks

    Click & Drop Team

  7. 7 votes

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  8. Clicking an Order in the Search Box Doesn't work

    If I search for an order in the search box it will appear, but then when I click on the order in the search, nothing comes up. So as of now cannot see and view any historic orders and print off proof of posting or tracking numbers etc

    7 votes

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  9. Paperless Manifesting

    Instead of printing paper for manifested orders, you could print off a thermal label with a unique 2D barcode for each mailbag that help identify the date, manifest and account holder.

    8 votes

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  10. Pull Shopify Fulfillments for Shopify Subscription renewals

    The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.

    We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.

    Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…

    13 votes

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  11. Tracked 24 - allow user to answer 'No' to 'Would you like to have your item collected?

    When entering Sender details in step 4 of the click and drop process for a Tracked 24 item there is a question : 'Would you like to have your item collected?'
    It is not currently possible to answer 'No' to this question. It is also not possible to remove the collection options at this stage.
    Royal Mail Support (in a telephone call) advised the way to do this is to proceed with a collection, use the 'Add to basket' button, and then once the item is in the basket, use the remove function to delete the collection service from the…

    3 votes

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  12. Update the system to show Tracked 24 and 48 items can be dropped off at post office

    I understand dropping off Tracked 24 and 48 items at a post office was not allowed until relatively recently.
    The 'https://www.royalmail.com/sending/uk/tracked-24' page clearly states 'Alternatively, you can choose to print and apply your own label and drop your Tracked 24 items off at a Post Office or at a Parcel Postbox near you.'

    However in several places, the web site and click and drop instructions have not been updated to reflect this.

    For example, the 'https://send.royalmail.com/' page has a graphic for the 'Print at home' option which suggests 'Take your item to a Post Office' but…

    3 votes

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    Hello, thank you for your suggestion. We are updating the text your have referenced in Click & Drop to show the full range of available drop off points for Tracked 24 and 48 hour services.


    Kind regards,

    The Click & Drop Team 

  13. Be able to Manifest all or some items in a batch

    We have 175 items in a batch. All labels have been generated and items are ready to post. However 43 items are for overseas which we currently are unable to despatch due to Royal Mail. I can't just select the UK orders and Manifest. Should be able to Manifest items within a batch

    1 vote

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  14. Allow pre-payments to be made on Click & Drop

    With the number of times Click and Drop payments have been down recently, my feature request is pre-pay. Parcelforce allows you to you add money to your postage account in advance. Each time you buy a label, the amount is deducted from this.

    If my feature request was implemented, it would allow us to generate labels as normal when the payment system is down, and reduce the number of statement lines for us to reconcile for our bookkeeping.

    This would be a game-changing feature for non-OBA Click and Drop users.

    4 votes

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  15. Have a search function within the address book

    It would be really helpful to be able to search for addresses in the address book when they need updating, rather than having to scroll through all the orders. The present system is clunky and time-consuming.

    1 vote

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  16. Royal Mail Data Breach 1st of November

    Today I received a call from another business using Royal Mail click and drop business dashboard stating they can see my orders and personal customer information.

    I have then gone onto the dashboard orders page and seen 14 different companies which I have screenshots of all the data for proof.

    What the **** has happened, this is an extreme breach of data. We will be in contact with the legal team with this vast amount of data.

    3 votes

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  17. Display Future Despatch Date After Applying Postage

    When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.

    5 votes

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  18. 4 votes

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  19. Don't put refunded orders back into the 'Ready for Printing' section

    When a label refund has been accepted, the order moves back into the 'Orders Ready for Printing' session. If you have orders in there that you haven't purchased yet, this can lead to re-purchasing the refunded label. You may find yourself stuck in the cycle forever 😱

    7 votes

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  20. Allow Address to be Added to the Address Book For Previous Orders

    Allow past orders to be added to the Address Book or a Deafult to add all orders to the Address Book, rather than having to select each.

    2 votes

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