General
313 results found
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Allow Combination of Multiple Orders into A Single Parcel
We occassionally get Ebay customers making several separate orders, all for the same address. Obviously we combine the orders into a single parcel to save on postage and so that the customer receives the orders together. However, it is a real pain to do this in Click and Drop. Currently, we have a customer that has ordered 3 items, each as a separate order. This means I have to edit one of the 3 orders in C&D. Then I have to delete the other 2 orders. Then at the end of the day I have to remember go into Ebay…
3 votesThank you for your feedback.
This feature is currently in development, we will update this page once it is available.
Kind regards,
Click & Drop Team
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make the shipping Cost option editable on the Address details Page
When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
After an order is entered there is no option to enter a cost in this box.
I propose The Shipping Cost should be available to edit on the Address details page.3 votes -
Customer (Receiver) EORI field should be added as field in the address book
Our address book contains saved details for regular customers, covering 99% of our orders. With the upcoming Windsor Agreement, an additional field should be introduced in the address book to store customers’ EORI numbers. This would eliminate the need to manually enter the EORI each time an order is created. Instead, it should be saved within the address book and automatically populated when placing an order, ensuring a more efficient and seamless process.
3 votes -
Duplicate Name identifier
We have people, every single day that buy numerous products and check out individually every time. It's hard to find these peoples name in 1000 orders unless we really check them. It would save royal mail delivering to the same people 3/4 times if there was an alert for the same name or post code. We could then put them orders together and send in one package.
3 votes -
Don't chage your customers MORE for saving you time and fuel
I think it is ridiculous to be charging 20p extra per parcel when a customer takes their parcels to a post office (which for me is a 3-minute walk to my local shop so if I am going there anyway I may as well drop my package off as well) instead of wasting Royal Mails time and fuel to come to pick them up from me at an unspecified time the next day, which adds an extra day to the delivery time, IF they actually turn up (which in the past they haven't turned up to collect).
9 votes -
create all the manefest documents needed so they can be printed in one go
When I print the manifest, I have to print out 2 copies, one for the bag and one to be handed in. It would be helpful if the document generated contained everything I need so it can be printed in one go. Like 2 copies of uk post and 2 copies of international post, but only 1 copy of the tracking numbers.
2 votes -
Amend value options for "no commercial value"
If the user clicks on "no commercial value", an automatic value of £0.00 is assigned on the printed form. This guarantees that Irish Customs in the AnPost Office will reject the item and return to sender. I know this; I have spoken to them about it. They say a nominal value of £5.00 should be assigned. It is a disaster for my business, as training materials necessary for Irish trainees to use on an agreed date have not arrived, so that the arranged training date has had to be abandoned.
2 votes -
Generate CN23's for any order value
Given the UPU changed the rules to make it so it is the choice of the Sender to use either a CN22 or a CN23 for orders under the CN23 threshold, allow us to choose, or have a blanket setting, to generate CN23's for low value orders. The UPU recognise that some orders, going to the EU for example, require CN23's to be used for low order values if the item requires a more complex customs declaration. Items with import controls require information entering in the Comments box of the CN23 (which is not available on a CN22), or they…
2 votesThank you for your suggestion. We will consider adding an option to generate CN23s for lower value orders in future development.
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Import Shopify Order Tags
Import Shopify Order tags and allow for updates coming through. Tags are used on orders in Shopify to manage deliveries including planned shipping dates.
3 votes -
Click & Drop API to also include product SKUs
The Click & Drop API could be significantly enhanced by including product SKUs in the order data. SKUs are essential for accurately tracking and managing inventory, as they uniquely identify each product, reducing errors and improving order reconciliation. Including SKUs would streamline inventory updates, enhance reporting and analytics, and enable seamless communication with third-party systems like ERP or CRM platforms. This addition would provide businesses with deeper insights into sales trends and product performance while ensuring faster issue resolution and more efficient operations. Adding SKUs would elevate the API’s functionality, making it an even more powerful tool for order management.
2 votes -
Include Stock Location on Order Details
It would be very helpful to add the Stock Location to the order details screen. Currently if you want to make use of the Stock Location entry in the product data, you have to browse each product to find the location which isn't a very helpful workflow.
3 votesThank you for your suggestion. We will consider it for future development.
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Show post office opening times during Easter, Christmas and other day that it's closed!
As stated in subject as a new seller I never know when when to take my items to the post office so we test like during last Christmas. Would super convenient if you implement even red or green light that is changed when post office is closed. Super simple solution, as an ex developer I can even writ you the code for this ;) Not every business is able to afford business collections and even they do they would benefit with this feature too!
1 vote -
Give customer full transparency on additional fees if a Click&Drop parcel is dropped off
You have a banner on the Click & Drop website telling customers that they will be charged extra if they drop off the parcel at a Post Office. It then says 'for more info, click here' and then there is a list of all the possible questions you could ask. It is not transparent and easy to find the charge. Having spoken to Customer Service today, I am told that I need to report this here at 'user voice' which I knew nothing about, but as she has told me that the additional fee is 20p, why not just state…
6 votes -
Business name not coming through from Amazon Business orders
Does not happen on every order. I think it is due to the 'Amazon Business SARL' or whatever it says, in the first line on Amazon Business orders.This has resulted in several orders being returned as 'address invalid' or similar. Have reported to Amazon already and reporting to you here also
1 vote -
Website Display Error on Printing Payment Breakdown Statement (VAT Record)
Click & Drop Dashboard -> Payments
As the company's accountant, the detail under each entry on this Payments page is great for the purposes of VAT and seeing at a glance domestic vs international shipping. You don't offer a way to print this natively, which is fine; the browser's Print function is enough for me to save it to pdf for our records.
However, only when looking under print preview and the final saved/printed file (ie not when viewing in the browser), a ribbon overlay appears on the second page, which can cover the records themselves, if there is more…
1 vote -
The manifest system requires a drastic overhaul to better serve its users and improve functionality.
The manifest used by Royal Mail needs significant improvements to enhance accountability and user-friendliness. It should provide more than just a summary; it needs to serve as a definitive proof of posting with a detailed list of the contents sent. This information should be accessible on the platform, allowing users to generate a proof of posting for any customer as needed.
Currently, the manifest utilizes a range of codes within certain parameters for tracked items, which is inadequate. It should include a comprehensive breakdown of all items, tracked and untracked. A critical flaw in the current system is that if…
1 vote -
Please fix the slow TikTok Shop integration with orders taking over 90minutes to pull orders through since Monday 7th April. Thanks
Please fix the slow TikTok Shop integration with orders taking over 90minutes to pull orders through since Monday 7th April. Thanks
1 vote -
QR code for tracked returns
I have tracked returns enabled on my account, and can email / post a returns label, but a lot of people do not have printers nowadays, is there a possibility of having a QR code enabled to send to customers as this would make it a lot easier, I know the facility is available as ebay/amazon and some online stores already have it,
1 vote -
Maybe keeping your account holders in the loop as to changes
Maybe keeping your account holders in the loop as to changes in the software would be a great idea and if you are NOT going to print counties on the labels that the facility to map this is removed!
I have just wasted time and over 1000 labels before I noticed you FAILED to print this
People are not mind readers - I wish we could be - so a little customer care would be appreciated !
1 vote -
Automatically import images from marketplaces!
PLEASE make it so images import from marketplaces (eBay, Amazon etc) to help prevent mistakes when sending incorrect items etc. I don't know why this isn't the case already. Uploading a CSV is not viable for most.
2 votesThank you for your suggestion. We will consider it for a future release.
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