Amazon has just made an account 'adjustment' and it seems now requires the 2d barcode information.

For this reason, I will now stop using Click&Drop and am forced to use postage via Amazon. I expect this will be the same for all Amazon sellers that use 1st & 2nd class post. I am now getting emails from Amazon because my VTR is too low. I just hope Amazon will not suspend my listings.

More information here - https://sellercentral.amazon.co.uk/gp/headlines.html?ref=nswg_scgw_GK5SWTJZSYMRPSZK_en_GB_1_nslp&id=GK5SWTJZSYMRPSZK&communicationDeliveryId=1a3f456a-1c6b-4d94-bca1-bebf989908f7

and here
https://sellercentral.amazon.co.uk/forums/t/vtr-royal-mail-2nd-class-on-report/450438/848

I have added the IOSS in Settings > Trading Names >IOSS (European Union)
But the IOSS logo is not appearing on any of the printouts/labels

Why cant you use all the information from the click and drop account to give refunds for lost items

Given it is our legal responsibility to ensure that the customs information that is submitted with the order is correct, can you please provide us the ability to review what electronic information was sent with an order.

I have added the IOSS in Settings > Trading Names but it is not populating the field on the CN22 as expected.

Folksy is the UK version of Etsy, there is a lot of sellers on there who also sell on Etsy which you have integrated already. I think lots of Folksy sellers who are on CandD would benefit from this integration.

Tracking number is now sent to EKM through the integration, but an option to send a "true" value back on the "send email" attribute would trigger an automatic dispatched email from EKM to the buyer, as happens with eBay.
Could this be optional in the integration, as EKM currently don't have a permanent Bcc in the email template to send a copy of the email to review platforms, which needs to be added manually for each batch of dispatched orders.

EKM have updated their platform to allow the Royal Mail 'tracking number' to be sent when an order is dispatched.

I would be grateful if Royal Mail could update the EKM integration so Royal Mail tracking numbers are pulled through to customer orders.

Thank you very much.

All of a sudden - custom labelling positioning is not working. I've tried it 3 times over the last few days and instead of position 2 which I chose - it puts the label in position one.

I was excited to see the the Click & Drop API integration in Nov 20 https://clickanddrop.uservoice.com/forums/399930-general/suggestions/37754239-click-drop-rest-api but unfortunately it does not even allow label download which we have with C&D desktop.

To rival other APIs, we need:
- label retrieval
- label cancellation
- dispatch

for dispatch. no waiting around for a batch to manifest (or fail) - just upload a list of orders marked dispatched/manifested or some other term for the list of batches to process - Royal Mail responds accepting the list and notifies the driver

With new EU customs declarations my labels and customs declaration can show false information when I have 2 order from 1 customer. Please implement a function to merge orders together in order to correct weight, cost etc to make customs compliant.
This is a regular requirement, is a headache to work manually and as per customs regs, should be implemented as standard to ensure correct compliance.
Thank you

Orders that have been refunded end up in the Postage Applied section, which means that I often pay for them again, and then have to refund again. Would it not be better to delete them, or create a separate category like Refunded or such. It's an issue that impacts productivity.

I'm still getting some CRL24/48 packages which aren't being scanned when posted through the letterbox, why not add a note on the label to remind the postman that they need to scan the item. I think it's all too easy for them to forget.

When sending items to BPFO address, we need to supply customs information. The only option to do this now is to go to the post office and send the parcel. There needs to be a way to do this in Click & Drop.

I know we are given prices but when you then have to calculate VAT and fuel surcharges it does get quite confusing. It would be so much easier if each order showed the price before postage could be applied. I am often using couriers as I am not confident that RM will give me a better price. Can this be done please?

I think would be great and a piece of mind for sellers to be able to see if item is been delivered throught standard international. We have the option via uk already. Why not international ? Most of the time we cannot figure out if items are lost or of customers lied about it. At the end of the day they have a reference number and a scanning code. That would be amazing. I know will be denied but I wanted to try anyway💜💜💜