Postmen/Postwoman are going to make accidental mistakes posting through the wrong mailbox as the font size has decreased. Why is a label that is 15cm by 10cm have such a small customer address when this is the most important element for correct delivery by the postman.
Thank you.

Speedier downloading would be a welcome improvement. Constantly refreshing the page in hope that the orders will arrive so i can finsh up for the day and get to the post in these very limited windows we have to operate in now

Prior to last release, any item that was ordered with a quantity more than 1, was shown in Bold. This has now disappeared. This was a very useful for order packing to ensure the right quantity is sent.

Can you please reinstate this functionality.

Since the latest update the country of origin is missing on the CN22. This was there before! So something has gone wrong since the change.....

Also just seen the £ total box is wrong as well.... I have just posted two items each £15.70 so a subtotal of £31.40 plus postage the total should read £39.82. The customs total on the new layout form is £62.80!
There is also a box saying VAT number? What's this for? Should this show my VAT number or the person I'm posting it to?

Amazon NL needed integration. No option for amazon NL on the integration page via C&D

Thank you

The recent version (April 2020) of the CN22 customs label shows Harmonized System Codes, but no longer prints Country of Origin. Please fix.

When applying postage, its necessary to choose the size, then postage option and then scroll all the way down to the bottom to apply the postage.

It would be much efficient to have all the information visible on the screen without having to scroll. There's a lot of free space that could be used to fit everything into a much smaller area.

When a lot of orders need processing, this adds alot of extra time to the processing speed.

RM and online sellers are in the same boat. We are calculated that about 10% of the customers abuse the system and claim that they not received orders. RM cover this loses, but it would be much more easier if the address would be marked as a risky and this will allow RM and sellers to save money.

Over easter we had to many orders go missing which is starting to badly effect our business.

In our account should be confirmation when mail is scanned at royalmail sorting offices. At the moments it's just blinded trust.

We need some form of reassurance our post is not being stolen by royalmail :/ At moment it looks like theft. There just to many gone missing from the last 2 weeks.

PLease can you create a report that shows Delivery Status for manifested orders.

Then customers can proactively see

1. Lead time between despatch date and delivery date


2. If there is a problem with an order before an end customer gets in touch

Can you please speed the up? It's really annoying and if the timing was against us we might miss the pick-up for those items for that day.

the auto scrolling when i select 1 of many orders is so annoying and time wasting.. As i go through my invoices in my hand which are not in the same order as the list on C&D. i dont recall ever experiencing such a feature on any other website and it seems completely pointless functionality.

The ID8000 needs to be a small logo on the label, so many compaines just have the flammable symbol in small, why does Royal Mail need such a big label.

It takes a lot of time adding this to each package when you sending out over 300 orders a day, takes 5-7 seconds on each order.

Not to mention the cost Royal Mail would save producing, storing and shipping these labels.

auto add vat number on customs label

Another problem with the new CN22 : it is not showing the total supplied weight for the package - it is only showing the total item weights. Please fix. This worked ok previously.

I have only got a 6x4 thermal printer in the warehouse - no A4 printer. therefore I print my manifest at scaled size onto 6x4 labels - I've just been called by the local delivery office to ask me to print them bigger as they cant scan them. - I don't have a printer to do that.

PLEASE configure the barcode on the manifest to allow it to be scanned properly when printed on the 6x4 lables.