This option is needed for small business. For large letter ,parcel (over 100g) , parcel over 250gram etc, there is a huge difference in prices for international and can happen that cost less or more . The customers will complain, they don t think about how much cost us packaging, elvelopes, ink, labels , stickers, etc etc. Please we really need an option to hide asap.
Other countries have tracked and very low cost. I had an item posted tracked for only 5 dollars from usa and other companies doesn t show price at all. I really don t understand why you are not considerating this for your customers.
Thank you.

A lot of international countries make use of the recipient's telephone numbers to notify them of parcel delivery. Israel is a fine example of this.

Yet even when I input the telephone number in C&D, it never ever gets printed on the postage label, therefore I have to put it onto the PDF image manually or place it in the surname field.

We should have a setting whereby we can choose to display telephone numbers on labels or not and also choose to display them on all parcels or just domestic or just international.

Would save parcels being returned which is something even Royal Mail advise on the following document:

https://www.royalmail.com/business/system/files/international-business-parcels-user-guide-august-2019-2739.pdf

Where it states:

"How can I reduce the possibility of an item being returned to me as it cannot be delivered?

Increasingly we are seeing many of our delivery partners asking us for the recipient contact details (either mobile number or email address) to be shown on the address label. We therefore recommend that a mobile phone number is shown on the address label."

When will this become a featured setting in C&D?

Thank you

When an order is cancelled or updated/edited in Shopify (and I assume in other marketplaces) the order does not get removed from C&D or get its status changed to 'cancelled' at the very least.

This glaring flaw can and has led to orders being sent which were actually cancelled, resulting in losses incurred by the seller because customers are receiving items they cancelled and were refunded on. A huge flaw that should have been fixed a long time ago.

There needs to be better communication between marketplace and C&D and an AUTOMATED removal or editing of the order in C&D if the situation calls for it.

This is an unacceptable flaw that needs looking at immediately and sorting out ASAP.

I am first time user of click and drop. I purchased 'Track 48' for my parcel. In the instructions it stated '3 Take your item to a Royal Mail Customer Service Point.' with 'Customer Service Point' as a link to your services near me map search. I was unable to determine from the map results which locations are 'Customer Service Points'. I wasted time walking to my nearest post office who, could not take it. I am now unsure which local branches will take it and may be driving around all afternoon regretting not paying £4 more for sending from my local post office.

Please feed this use case to your website architects, it has not been thought through. The (mobile site) map link should have a filter for 'Customer service Point' and clearly indicate which take pre-paid tracked 24 and 48 parcels. Further, your instructions page given when purchasing the service should automatically apply this filter when you click the link to find where to drop off.

When a customer places an order and its processed and manifested.

There are times i need to resend an order out to the same customer. Could be to replace a faulty item as an example. Rather than having to recreate a postage label from complete scratch. It would be good to go to the manifested order and have the option for a drop down "Re-Create Postage Label" along with "Re-Generate Paperwork".

This new "Re-Create Postage Label" option goes straight to creating a "New Order" but has all the customers name and address in already. Which saves having to enter it all again.

Could you please reinstate the improvements which this forum called for and Click & Drop team developed and released a few years ago, but were then recently lost when the new label designs were released.

Namely as follows:

1. Increase SKU length to 40 characters.
   Improvement previously released in May 2017.
   https://clickanddrop.uservoice.com/forums/399930-general/suggestions/17025115-when-the-sku-number-is-displayed-on-the-label-it-o




2. Previous label design displayed the quantity in BOLD if it was more than 1.
   Improvement was lost with new label design, causing me 15 customer complaints with missed multiple quantities.




3. New suggested SKU improvement:
   Currently, when there are 4 or more SKUs on one label, the 4th SKU is replaced with the text "Plus more". However, this should only occur when there are 5 or more SKUs. If there are only 4 SKUs the 4th line could and should just display the 4th SKU.

Thank you.