Merging or combining orders has been suggested several times by now... and declined. However something needs to be done as I have two orders going out with the wrong electronic customs data. This is what happens:

Customer buys two items separately but wants them shipped together. I have two orders on Click and drop app. The other I have to mark as dispatched by other courier and the other I have to add an item to.

I can add the item, and individual price in the system, but there is no way I can alter the total of the purchase to accurately reflect the contents. It still shows the single items costs. So now I have a parcel that shows the total value to be much less than the individual values.

Please fix this. I don't want my parcels to be delayed because of this. I sent a lot to the US and they now require electronic data.

This is not a order management issue... this is very much a shipping solution issue.

Please provide the Click & Drop dedicated API that would allow the developers to implement solutions for the clients that are using C&D.

It would be great if the API would allow to:
- Login to C&D using the client user name and password
- Look up order by specific fields i.e. channel reference
- Download orders by its status or a date, i.e. all orders with the status new or label generated.
- Ability to update the order status i.e. from "Label Generated" to "Shipped"
- Ability to create orders and purchase postage

This would allow the developers to implement their own integrations rather than wait for RM to implement theirs.

A lot of international countries make use of the recipient's telephone numbers to notify them of parcel delivery. Israel is a fine example of this.

Yet even when I input the telephone number in C&D, it never ever gets printed on the postage label, therefore I have to put it onto the PDF image manually or place it in the surname field.

We should have a setting whereby we can choose to display telephone numbers on labels or not and also choose to display them on all parcels or just domestic or just international.

Would save parcels being returned which is something even Royal Mail advise on the following document:

https://www.royalmail.com/business/system/files/international-business-parcels-user-guide-august-2019-2739.pdf

Where it states:

"How can I reduce the possibility of an item being returned to me as it cannot be delivered?

Increasingly we are seeing many of our delivery partners asking us for the recipient contact details (either mobile number or email address) to be shown on the address label. We therefore recommend that a mobile phone number is shown on the address label."

When will this become a featured setting in C&D?

Thank you

When a customer places an order and its processed and manifested.

There are times i need to resend an order out to the same customer. Could be to replace a faulty item as an example. Rather than having to recreate a postage label from complete scratch. It would be good to go to the manifested order and have the option for a drop down "Re-Create Postage Label" along with "Re-Generate Paperwork".

This new "Re-Create Postage Label" option goes straight to creating a "New Order" but has all the customers name and address in already. Which saves having to enter it all again.

Currently the cost of postage is dispayed on postage labels printed from consumer accounts. For online marketplace sales this can lead to buyer unease if the postage charged is greater than the actual postage cost, even though costs such as packaging materials, transport, fees, etc must be paid for by the seller.

I believe it would be better if the price wasn't printed on the label - after all, NO other UK courier displays the postage cost in this way. It should be confidential between the purcchaser and provider of the postal sevice.
I have been told that this is because "price has to be displayed so it can be seen that the label has been paid for". Is this really true? Is it really necessary? Does anyone at RM ever check it?
If there is an insistence to have this information, then I propose a simple solution and that is for the displayed price to be encoded with a very simple coding system, eg using letters.

Therefore those who need to know will be aware of the the price, but the casual observer won't. I would like to propose this as a suggestion.

We have just done extensive testing of the new system.

We have found many flaws with the layout of this new “improved” system.

The current system allows areas not needed all the time to only be activated when needed – such as the add items section. Therefore the current system is much more ergonomic in design and the new version wastes far too much room and therefore time scrolling.

To have all the trading names set out in its own section is also a waste of space, good practice web design is a drop down list, as it currently is. If you really need the extra info shown then that could be added to the drop down list with very little problem.

The biggest problem is the next one - to have the two main boxes used by customers at opposite ends of the form seem rather silly. The majority of your customers will want to put some sort of reference on the label. So the two most used areas are the recipient and the Parcel Reference number – which we use to show the customer number and the order number – so VERY important. To have the reference at the bottom of the page is very time wasting, especially when you don’t have to scroll down the page to submit.

If the reference was moved to the top of the page where it is now then the rest of the form, for most of us, is irrelevant, so do what you like !

The only thing I did like, at first glance, was the ability to create another order straight away instead of saving and starting a new one. HOWEVER, when we put this into practice we did not use it as we wanted to made sure each one had actually been created before moving to the next.

We tested this on 10 orders, first using the old system and then the new. The old system took 2 minutes 27 seconds, new system took 3 minutes 34 seconds, that is over a minute longer or over 45% longer on just 10 orders. The whole of that extra time is due to having to scroll down so far to add the reference.

I am sure you can see that this is completely unacceptable and should not be implemented until some changes have been made.

We are regularly seeing Post Offices that have been retrieved and reserved by the Local Collect API being rejected by Click & Drop as a broken system of postcode validation has been implemented. Our customers choose this for convenience, yet we are having to call them and try to find Post Offices that Click & Drop will accept.

Apparently this is updated monthly but I believe this is a deeper issues as we are seeing this issue weekly which is unlikely to be solely down to Post Offices removing themselves from the Local Collect solution.

As a company who has invested into developing our own integration with Local Collect, this is very disappointing. Sadly, Royal Mail do not appear to care about businesses who want to use their products unless they are large retailers. I can see that Amazon shows the same Post Offices as available for pickup in their checkout, I'm sure they are able to deliver to these locations and if not, would have their issue fixed.

I wonder whether Click & Drop is taking the capacity availability at a given time of the month and then assuming this Post Office is not available for the whole month? This would create more discrepancies so may be worth looking into. Of course capacity is supposed to be managed by the Local Collect API and should not be blocked by Click & Drop except perhaps in extreme circumstances.

I am posting here as a last resort to see if someone will look into it. Having spoken to Click & Drop support several times in the last 3 months, the issue has not been addressed. If this continues we will have no choice but to redevelop integration with DPD pickup shops or Collect+.