Where a customer purchases more than one item I would like the option to merge the two orders into one parcel. Both order numbers would show in the parcel contents, and both orders would be marked as dispatched on the selling platform.

Please add some info to distinguish between letter and large letter on the label

There are only about faur reasons given for a label refund request, for example, 'accidental purchase'. It would be better to have a text input box instead, because in my case the customer had given me the wrong address and I would like to keep things accurate. None of the availabke options were the reason why I Wanted the refund, so I had to use 'Accdental purchase', which is not true.

I was on a web chat with click n drop and was advised they did not have the option to send automated emails to parcel recipients. Will click n drop be introducing this at any point?

Only around 50% of my CRL24 / 48 packages are actually scanned. Most arrive fine but it's very bad that so many aren't even scanned. It's a pointless service so I'm switching back to BPL - had enough.

Surely there's a case to made that if there is no scan at delivery you should get back the shipping fee? Anyone up for a class action?

The ebay labels have now changed on click and drop showing new channel reference numbers. I understand this is a requirement now with
Ebay so thats fine however its now very hard to find and match up order sheets with the orders online.

Is there a way that the Ebay sales record number could also be printed onto the label or packing sheet so we can easily find and match up orders online with their order sheet?

When you look on the click and drop support page it tells you there are no reported issues, this is clearly incorrect as I have had the same message "We are sorry but we cannot currently accept payments. Please try again later. We apologise for the inconvenience. For further information, please visit https://clickanddrop.statuspage.io/" It is impossible to report such incidences as there is nowhere to report them!!!

It would be convenient to add a "resend" button. This way, you wouldn't have to manually enter the same address again if you need to resend a lost item.

RM International Helpdesk team are advising to be writing a contact number to help GLS with delivery to international addresses to improve success rate of first time deliveries.
No option available on Click Drop to print additional information on shipping label -- so having to HANDWRITE on all international orders everyday

UK Tracked has facility for "Safeplace" field on shipping label. Can you please make available a comments section for International Shipping Labels

Have the facility to show total weight/number of parcels/average weight before you manifest orders as the information is useless after the manifest is produced and we try to keep our 24H parcels to under 2kg average weight.

Now that we have tracking/barcodes included on standard shipping to Europe as well as the rest of the world, can we now please have it added to standard 1st and 2nd class postage in the UK so that we can claim back up to £20 for lost and damaged items without having to get proof of postage.

Delivery Status Report

I would like to see all the tracking / delivery confirmation shipment with a date of when they get delivered in one view.

Many thanks
Nick

It would be really useful to see a delivery status column on the Dispatched Orders report. You are already able to include the tracking number so surely you could add an extra column which shows if a parcel has been delivered, is pending, etc. This would make it much easier than having to open up each individual order and check the tracking for each item.

when orders import into click and drop, sometimes we spot stuff such as missing house names / numbers on addresses. Those parcels will never get delivered.

If there is more than one person applying postage, it may not get spotted. Is there any way we can highlight ones we've seen that need to "wait" or go on hold until we can get required info to save another staff member not noticing and booking it through ?

Just a simple highlight / flag to hold that order so it can get checked or looked into but without deleting ?

Please could we have orders downloaded every 5 or 10 minutes instead of every 15? When we get so many orders it's nice to be more on top of them and be able to start picking and packing instantly.

Sometimes you have to wait up to 10 mins to get new orders appeared in the C&D. Some button "force fetch" will be nice.