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  1. Return address on label resize looks terrible

    Last night there's been an update. This morning I've seen what it is. The return address has been increased in size. It looks TERRIBLE. Also in the past there's been many reroutes due to machines misinterpreting where mail is to go and sending stuff back to return address. Surely this will just exacerbate this? While on the subject of labels the little hand scanner symbol below the return address really needs to be higher resolution most label printers can do 200 dpi with 300 being the norm and that symbol looks to be less than 70dpi

    25 votes
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      12 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    • Combine or Merge orders

      A function to merge orders.

      Functionality:

      You checkbox the orders you wish to combine then select the function from the lower right dropdown and products from both would pull into one order. Validation on address match would be necessary. Reference to original orders would need to be retained as they will need to post through to despatch on the sales channel(s) in question.

      Another way to approach the logic might be to simply allow the despatch of multiple orders as one despatch.

      85 votes
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        36 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

        Thank you all for your suggestions. We understand the importance of this feature for our customers who directly integrate their eCommerce stores. We are beginning to plan how to add in the functionality to split, merge, and clone orders.
        However, we cannot give you a time for when this will be completed as we are currently working on a range of other useful features.

      • I would like to see the cost of the postage before I commit to apply postage

        We have no idea how much the parcel will cost. I would like an alert for each postal amount before I commit to applying the post especially for international mail

        100 votes
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          17 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
        • customs label date and signature auto completed

          As someone who posts hundreds of items to the USA it is annoying to have to date and sign each customs label by a pen, when the date can easily be generated and printed onto the customs label and a signature can be uploaded to click and drop and printed onto customs labels automatically similar to how Amazon handle custom labels.

          19 votes
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            3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
          • URGENT! Ebay Top rated seller status at risk because of click and drop

            This seems to be an issue with hundreds of C&D Users on this suggestion site and also over many pages of the ebay forums yet no fix has been put in place (to my knowledge) we have just LOST Top Rated Seller status only since using Click and Drop because Click and Drop does not generate a First Scan event when manifesting orders, ebay only takes into account when an item is first scanned in the network as the day it was posted like the Royal Mail signed for service does, without this initial "we have received your parcel and…

            10 votes
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              10 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

              Thank you all for your feedback.
              The issue is a result of Royal Mail services that provide a delivery confirmation number as opposed to a tracking number – this is not specific to Click & Drop.
              If you use a service with a tracked or signed for option, the first scan event will occur as normal.
              eBay have been made aware of this issue, and we will provide any updates that we receive.

            • Give option to disable abbreviation of 'building', 'road', 'gardens', 'street', etc.

              The click and drop label rendering system has started changing parts of the addresses automatically from full words to abbreviations (BLDG, RD, ST).
              Within the UK this might be fine. But for non-english countries, the foreign delivery person may have an easier time translating an ACTUAL WORD, rather than trying to interpret an abbreviation of a foreign word.
              Why isn't there some clear option to disable this tampering with the delivery address information...?
              It also affects instructions added within the address.
              And 'RD' is an acronym for several things that are used in foreign addresses already.

              12 votes
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                4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
              • A better process for refunds need to be put in place - I cannot post a form every time!

                It was difficult enough when I had to call customer service to get a refund on International Items (the old system only allowed you to apply online for UK postage).

                Now we're expected to complete a form and pay postage to send this by mail. I need to amend an order from Letter to Large Letter which will actually cost me more to post the form than to just lose the difference in postage cost!

                If I'm going to lose 65p every time I need a refund it's going to become very expensive! (and I can't save them them up…

                109 votes
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                  45 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

                  We are preparing a series of improvements to our refunds process, so our customers will be able to process their refunds automatically. These improvements will be scheduled for release in the near future.

                • Remove cancelled marketplace orders from C&D

                  When an order is cancelled on eBay, Amazon, Etsy etc it should be removed from C&D. Or at least highlighted as cancelled.

                  58 votes
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                    17 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

                    Thank you for all of your suggestions.
                    Unfortunately, it is not possible for our system to be in constant communication with eCommerce stores due to the technical demand required.
                    However, we can see how this would be a very useful and time-saving feature, and so we will give this request proper consideration for the future.

                  • Combine orders, generate a single label for 2 or more seperate orders going to the same address.

                    Combine orders, generate a single label for 2 or more seperate orders going to the same address.

                    15 votes
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                      0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
                    • Remove postage cost from total order value on Custom Declaration label

                      I just noticed with the latest Click&Drop update, the postage cost paid by the customer gets added to the total order value on the Customs Declaration label.
                      I don't think that's correct, if the customer has to pay import fees these should be applied only to the value of the items purchased.

                      8 votes
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                        5 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow prepayment

                        I send about 5 parcels a day with Royal Mail. Used to do this through Drop and Go, but that option is no longer available in my area, so moved to Click and Drop.

                        With Drop and Go you prepay and load up the card eg £100 at a time. Your bank account therefore shows a limited number of entries which is good.

                        With Click and Drop I'm spending £2 or £3 a day. All these small entries are appearing on my bank account - bad.

                        When it comes to book-keeping this is going to cause a lot more work…

                        5 votes
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                          2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • Altering label sizes

                          Is there any way of reducing the label size for our click and drop account. I have been told there is no way of reducing the label size smaller then 6 x 4 inch, by Royal Mail customer service, which is ridiculous. Why is it not possible to reduce the label size to at least 3 x 2???

                          9 votes
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                            4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi. Thanks for your feedback. We are considering other label options for the future.
                            Unfortunately, we cannot offer a timescale on when this will be available, as this is the feedback website for the Click & Drop website itself.

                          • EKM Intergration

                            Hello, please consider integration with EKM.com.This would be very useful. Thanks

                            361 votes
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                              388 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
                            • Please simplify the 'File Upload' process

                              I would imagine that most business users import orders continually throughout the day.

                              This process is simple enough, but needs streamlining for efficiency.

                              At present it consists of numerous steps, most of which could be automated:

                              Step 1 - Upload a File. Simple.
                              Step 2 - Import Settings. How often do you change these before uploading your file..? Probably rarely, if ever.
                              Step 3 - Once you've mapped, you don't need to see this again. Yet it shows you every time...
                              Step 4 - Click Import Orders to upload - this button is always off the screen as it's at…

                              2 votes
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                                2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
                              • Get the weight right. Please! this costs us money and time to correct

                                Product weights can be uploaded to click and drop. But not packaging weights!! So there is no way to get the right complete weight. A customer might order 1 or 10 products, but the packaging is not multiplied by the same amount.

                                Allow us to set some packaging products/weights. Try going to a post office with a parcel having incorrect weight and getting it past the old dears on the desk!

                                6 votes
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                                  0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
                                • Give option to download .ZPL file for thermal label

                                  Amazon can do it, so why can't click and drop. Instead of printing a poor quality PDF label to the Zebra Printer, why cant we have the option to download the .ZPL file. These can be set to be printed automatically to the Zebra GK420D when they are downloaded into the "watched" folder, and produce absolutely perfect quality thermal labels with no haziness at all. The click and drop barcodes themselves are quite good to be honest, but full ZPL support would be better.

                                  Thank You

                                  3 votes
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                                    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Fix CarrierCode on Magento integration

                                    This suggestion related to Magento 1, however another user is having problems with Magento 2. Please see the other suggestion here - https://clickanddrop.uservoice.com/forums/399930-general/suggestions/35929534-fix-incomplete-magento-2-integration

                                    When marking orders as shipped, Click and Drop sends the wrong info to Magento.

                                    It sends a value of "custom" as the CarrierCode. This should send "RoyalMail" or at least have the option to override the default "custom"

                                    This is important because "custom" isn't a valid carrier for many other services (specifically Amazon) which means that customers can't track their orders.
                                    Additionally, Amazon have performance metrics for valid tracking. Sending them "custom" means that the tracking is…

                                    2 votes
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                                      1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                    • individual item postage cost on manifest separate page

                                      customised individual item postage cost on manifest separate page

                                      3 votes
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                                        0 comments  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
                                      • create a quote function

                                        I frequently need to obtain quote for shipping and to see which the most viable option is. It would be helpful to have a quote function that doesn't require creating an order. But you can simply put the weights dimensions and postcode in to find out how much it will cost

                                        1 vote
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                                          2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Update and Inform you Post Office Network branches and operatives on Click&Drop

                                          I have just had two parcels refused to be accepted at my local post office branch as they said the last post had already gone, even though my items were still in date to be posted by the end of. I have contacted customer support who advised that they should not have refused them and should have taken them even though the last post had gone from that branch. This branch have advised me previously that they can accept click&drop items provided it is still in date but this now varies depending on the day. Branches promoting click&drop need to…

                                          2 votes
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                                            1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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