With new EU customs declarations my labels and customs declaration can show false information when I have 2 order from 1 customer. Please implement a function to merge orders together in order to correct weight, cost etc to make customs compliant.
This is a regular requirement, is a headache to work manually and as per customs regs, should be implemented as standard to ensure correct compliance.
Thank you

With the new accurate weight pre advice coming into force on the 28th March, allow customers to manually input the weight of each order into the open orders screen prior to applying postage. Only current way is to apply postage individually to each order which is time consuming. With same sku's having different manufacturing weights and packaging having different weights depending on how much is used or if an order has multiple SKU's its impossible to accurately enter the weights into the SKU database.

Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?

All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.

I send parcels to family in Australia and the postage is often significantly cheaper online but if it’s a small package, the label that prints out is too big for the available space. Is there a way to print out a smaller version of the postage label rather than having to pay a higher price at the Post Office?

Most of my picking mistakes are a result of the SKU font being too small.

When uploading from a spreadsheet C&D doesn't recognise / import "Tanzania" or "Congo (Democratic Republic)" even though they are in the drop down list for manual entry. All other countries I have tried (a lot of them!) import successfully.

Often a customer returns a despatched item to swap for a different size, etc. It is currently not possible to generate a new label using the name & address details from an existing despatched order - the label for the replacement item needs to be created from scratch manually. Suggest providing a new option in the drop-down "action" box when looking at a past label order, to create a new label order using the same name, address and contact details.

As it stands I have to go through two separate processes to (a) pay for postage of a package in click & drop and (b) go to a different webpage to arrange a royal mail collection.

Could you please integrate these two processes so we can optionally arrange and pay for a collection when we buy the postage. It will make our workflows shorter and will mean we only have to pay once rather than twice under the current system. This will not only save us time but will also save you paying two transaction fees on the payment processing.

Now that Germany requires sellers to be registered with LUCID to send into Germany, we need a place in C&D to enter this information. Etsy has implemented LUCID support

I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.

TRS Large Letter Tracked. Please can you implement a setting for this so that rules work. There is no way for Click & Drop to tell the difference between Large Letter or Parcel, when using TRS above 750g-1kg. D drop-down menu on products would be good.

If a user has accidentally moved an order to Dispatched, you can no longer book a collection for it. We tend to batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.

The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.

When a label refund has been accepted, the order moves back into the 'Orders Ready for Printing' session. If you have orders in there that you haven't purchased yet, this can lead to re-purchasing the refunded label. You may find yourself stuck in the cycle forever 😱

In much the same way we have to manually add the commercial invoice and date when we batch everything up (separate feature request), we are also having to select the 'standard' or 'tracked' shipping option for every order. Am I missing something here, but there must be a way of getting that information automatically imported / transferred over from the Woo order details. If not can you look at this please. We currently only offer 1st and 1st Signed for, and International Standard, and International Tracked.