Please provide the Click & Drop dedicated API that would allow the developers to implement solutions for the clients that are using C&D.

It would be great if the API would allow to:
- Login to C&D using the client user name and password
- Look up order by specific fields i.e. channel reference
- Download orders by its status or a date, i.e. all orders with the status new or label generated.
- Ability to update the order status i.e. from "Label Generated" to "Shipped"
- Ability to create orders and purchase postage

This would allow the developers to implement their own integrations rather than wait for RM to implement theirs.

App or online tools for quick report of lost/missing parcels , this is not about compensation, only to make better service and make easy for you to investigate a missing parcel or find the problems.., for eg. report a postcode or full address or add a button on click and drop ( parcel not delivered/missing), . This can be perfect for large volume sellers, i lost many parcles and for me and many other sellers is not worth to report low value parcels/letters by the phone, so Royal Mail can't see any problems. so basicly, quick report will make we don't need to spend hours on the phone to report a missing letters/parcles if we don't need a compensation.

From the end of last week, we have not been able to access the Max Sort service for our overseas packages which weigh in excess of 2 kilograms. All the packages are books (i.e. printed papers) but the PS9 option is simply not appearing when postage is applied. Up to this point, we have been using Max Sort without issue for many months.

Checking in DMO, we see that the weights above 2kg are still correctly accepted for PS9. My guess is that an update to Click and Drop 'broke' the functionality meaning that Max Sort is mistakenly not appearing for these larger packages. Selecting 'Documents' instead of Parcel doesn't make any difference.

If we send via the other services which are correctly still available, we will be greatly overpaying compared to Max Sort for many countries. The range of service shown for Parcels as compared to Documents is greatly different now as well. I don't recall this being the case in the past which probably helps to explain where something has been broken.

Please resolve this as soon as possible.

When I import shipments where item values are in other currencies (including a currency identifier in the upload), CAD treats the unit values as GBP. EG - I try to generate labels for an order which my customer has paid USD 300 for - the shipment should have a CN22 generated as the shipment value is lower than GBP 270/USD equivalent. However CAD thinks the shipment is worth GBP 300 as it doesn't recognise the currency identifier for the shipment value to convert this value into GBP. This means that we will be mis-declaring shipments as CN23 which will affect their clearance and transit time to our customers, as well as obliging my warehouse to attach invoices to shipments rather than CN22 labels.

The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode and could see the delivery address that we were given did not match the postcode. But now the incorrect address can easily be used for the delivery label without any checks and sent out to an address that does not exist.