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  1. Reporting tracking information back to woocommerce orders

    I would like to request the support for tracking information to be sent to woocommerce upon dispatching an order through the Royal Mail Click&Drop dashboard.
    Tracking information could be sent via updating the order metadata, this is very simple to do with WP REST API v3.
    This would ideally be automatically done upon label generation before an order has been marked as dispatched so that our backend can handle the tracking information before dispatch emails are sent to customers.
    Having the ability to supply tracking information automatically is paramount to being able to run an efficient business using Royal Mail…

    28 votes
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    34 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your suggestions. We are pleased to announce we have begun development on a feature that will allow tracking information and text to be passed back to WooCommerce via the ‘notes’ field on orders.

  2. Click & Drop REST API

    Please provide the Click & Drop dedicated API that would allow the developers to implement solutions for the clients that are using C&D.

    It would be great if the API would allow to:
    - Login to C&D using the client user name and password
    - Look up order by specific fields i.e. channel reference
    - Download orders by its status or a date, i.e. all orders with the status new or label generated.
    - Ability to update the order status i.e. from "Label Generated" to "Shipped"
    - Ability to create orders and purchase postage

    This would allow the developers to…

    35 votes
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    16 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions.
    For a first step, we are planning to develop a feature to allow you to import orders into Click & Drop using an API in a similar way to our current CSV order import methods.
    This functionality will not allow the creation of labels or update order statuses, as these actions will need to be performed through the website as usual.
    We have further planned improvements to this service which will follow.
    Unfortunately, we can’t offer a date for when this will be completed yet, as we are already working on a large number of features and improvements.

  3. "RESEND" button

    It would be convenient to add a "resend" button. This way, you wouldn't have to manually enter the same address again if you need to resend a lost item.

    12 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Please add some info to distinguish between letter and large letter on the label

    Please add some info to distinguish between letter and large letter on the label

    16 votes
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    5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We are planning to include the packaging format on labels as part of our next series of label improvements.
    I’m afraid we cannot offer a date for when this will be implemented yet.

  5. Combine or merge orders... Customs data

    Merging or combining orders has been suggested several times by now... and declined. However something needs to be done as I have two orders going out with the wrong electronic customs data. This is what happens:

    Customer buys two items separately but wants them shipped together. I have two orders on Click and drop app. The other I have to mark as dispatched by other courier and the other I have to add an item to.

    I can add the item, and individual price in the system, but there is no way I can alter the total of the purchase…

    7 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Add tracking to first and second class postage

    Now that we have tracking/barcodes included on standard shipping to Europe as well as the rest of the world, can we now please have it added to standard 1st and 2nd class postage in the UK so that we can claim back up to £20 for lost and damaged items without having to get proof of postage.

    7 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  7. Label refund request reasons

    There are only about faur reasons given for a label refund request, for example, 'accidental purchase'. It would be better to have a text input box instead, because in my case the customer had given me the wrong address and I would like to keep things accurate. None of the availabke options were the reason why I Wanted the refund, so I had to use 'Accdental purchase', which is not true.

    8 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. i am having probelms with paypal , while i am paying for postage , paypal is blocking me

    relying entirely on paypal in 2020 is not certainly a bright idea , paypal has blocked my account in festive period ,i would recommend to include other payment options please , so that if their is a glitch in paypal or a viral attack than we can have alternative options such as VISA /google pay / apple pay/china pay , the Royalmail should really consider this dependency on paypal to attrack more customers , not every one has paypal account and its ridiculous .

    2 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Recipient telephone numbers should be printed on postage labels.

    A lot of international countries make use of the recipient's telephone numbers to notify them of parcel delivery. Israel is a fine example of this.

    Yet even when I input the telephone number in C&D, it never ever gets printed on the postage label, therefore I have to put it onto the PDF image manually or place it in the surname field.

    We should have a setting whereby we can choose to display telephone numbers on labels or not and also choose to display them on all parcels or just domestic or just international.

    Would save parcels being returned which…

    3 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  10. Provide compostable 4x6" labels

    I'm working hard to make all of my packaging compostable but it somewhat defeats the purpose when an A5 envelope has a huge non-compostable label on the front. The backing paper needs to be compostable too. I'm generating so much more waste now that I've moved to click and drop!!

    3 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. allow us to print maifest on 6x4 with scannable barcode.

    I have only got a 6x4 thermal printer in the warehouse - no A4 printer. therefore I print my manifest at scaled size onto 6x4 labels - I've just been called by the local delivery office to ask me to print them bigger as they cant scan them. - I don't have a printer to do that.

    PLEASE configure the barcode on the manifest to allow it to be scanned properly when printed on the 6x4 lables.

    2 votes
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    1 comment  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. Royal mail parcel force labels not scanable at post office

    I go to https://business.parcel.royalmail.com create a label, but because I choose a parcel force type label the post office machine can't scan it and I'n being told I can't drop it off there

    e.g.
    Royal Mail Tracked 48 with Signature
    See details
    TOLP48SF 48 hour (2 working days) Up to £100 Tracked, Email/SMS notification

    I thought all parcels could be dropped off at post office - that is the point?

    1 vote
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    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  13. It would help a lot if click and drop sent an automated email to customers when a parcel is in transit

    I was on a web chat with click n drop and was advised they did not have the option to send automated emails to parcel recipients. Will click n drop be introducing this at any point?

    18 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Scrap CRL24/48 if you cannot get postmen to scan every packet

    Only around 50% of my CRL24 / 48 packages are actually scanned. Most arrive fine but it's very bad that so many aren't even scanned. It's a pointless service so I'm switching back to BPL - had enough.

    Surely there's a case to made that if there is no scan at delivery you should get back the shipping fee? Anyone up for a class action?

    19 votes
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    8 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
  15. Need an postage option for 2kg - 5kg

    Add a small to medium parcel option.
    There is a big gap for price from small parcel to medium parcel. I often have to send 2 small parcels because the items weigh just over 2kg. This looks unprofessional.
    Keep the small parcel size but allow upto 3kg for say £4.95 - upto 4kg £5.95 - upto 5kg £6.95
    I would use it all the time.

    3 votes
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    0 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
  16. Please could you think about having a 'average weight' for Large letters and Parcels

    So this would be a 'game changer' for all small businesses using Click and Drop and struggling to make ends meet in 2019.

    When you create Large Letter Labels, hundreds of them, we have to use our own Excel Spreadsheet to keep track of the average weight so that we don't accidentally put 2 500g large letters along with 40 25g large letters.. tipping it over 100g for ALL letters. We use a simple Excel sheet average formula (exactly what Click and Drop uses when you manifest) - But PLEASE incorporate it into click and drop as you go.. It's…

    4 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. Show the 'Package Size' on the shipping label

    Currently the Lables do not show the Package Size - so when we get the odd problem with our manifest not matching the number of items in a category, its impossible to tell which ones are at fault.

    Can you consider just adding the Package Size please - it would make errors easier to spot.

    For example I had one less Large Letter and one extra Small Parcel the other day - your system had decided a multiple quantity order would be Large Letter when it was in fact just over-sized and was packaged as a Small Parcel - luckily…

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. PLEASE MAKE THE SYSTEM UPLOAD 1ST AND 2ND CLASS PARCEL REFERENCES ONTO EBAY

    PLEASE MAKE THE SYSTEM UPLOAD 1ST AND 2ND CLASS PARCEL REFERENCES (POSTAGE IDs) ONTO EBAY AUTOMATICALLY, TO SERVE AS PROOFS OF DELIVERY. NOW THEY ONLY APPEAR ON THE LABEL, NOWHERE ELSE, AND NEVER UPLOADED AUTOMATICALLY WHEN YOU DESPATCH ITEMS!

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Remove price display on consumer printed postage labels

    Currently the cost of postage is dispayed on postage labels printed from consumer accounts. For online marketplace sales this can lead to buyer unease if the postage charged is greater than the actual postage cost, even though costs such as packaging materials, transport, fees, etc must be paid for by the seller.

    I believe it would be better if the price wasn't printed on the label - after all, NO other UK courier displays the postage cost in this way. It should be confidential between the purcchaser and provider of the postal sevice.
    I have been told that this is…

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add a fault reporting page for Click & Drop

    When you look on the click and drop support page it tells you there are no reported issues, this is clearly incorrect as I have had the same message "We are sorry but we cannot currently accept payments. Please try again later. We apologise for the inconvenience. For further information, please visit https://clickanddrop.statuspage.io/" It is impossible to report such incidences as there is nowhere to report them!!!

    11 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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