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  1. Manifests failed - unable to generate paperwork

    ISSUE AFFECTING ALL C&D ACCOUNTS USING TRACKED 24/48

    When manifesting orders the following error occurs:

    'Sorry, we were unable to generate your paperwork. Please quote reference 'd4193bf9' if contacting us for help.'

    This issue has been occurring for over 3 weeks, it seems to only affect Tracked 24/48 orders. We're then forced to use an Emergency manifest for the collection driver and manually dispatch all orders individually on the specific sales channels.

    Unfortunately the issue is difficult to replicate and only occurs every 2 or 3 days. We've spoken to C&D support team several times over the last few weeks…

    22 votes

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  2. Send tracking data back to EKM

    Currently there is an option on C&D to mark EKM orders as dispatched, but no tracking information is returned to EKM. Could this info be available to populate the customer order fields and dispatched emails on EKMs CMS.

    93 votes

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    55 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. make claiming for lost items easier

    Why cant you use all the information from the click and drop account to give refunds for lost items

    31 votes

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    10 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Enable Tracked 24/48 items to be dropped at Post Office

    Tracked 48 is my most used service but I'm forced to take parcels to a CSP - pre-COVID this was OK(ish) as a CSP is local to me and was open all morning. Post COVID the CSP is running severely restricted hours and is now closed on Wednesday. This makes it difficult and often inconvenient to drop off items.
    Can we please enable drop off at any Post office or at least a main Post Office - this would also benefit those who don't have a CSP nearby

    57 votes

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    31 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Customs Non-Compliance

    We have just had a letter saying that RM have checked our electronic customs data for the last month and found 2 items not compliant.

    1 - Senders Country

    2 - Postage Costs

    1 - The senders country would surely come directly from the senders address input into click and drop - Company Addresses / Trading Addresses. The country is a required field and IS FILLED IN. So how can we be non-compliant on that?

    2 - What do you mean by Postage Costs? Are we supposed to put in there what we charge the customer for postage, why is…

    11 votes

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    Hi and thanks for your suggestions and comments.
    You may have received a message about customs compliance from Royal Mail referencing a missing ’Sender’s country’. We are happy to confirm that this is automatically provided by us in electronic customs information, so you do not need to enter this information.

    We have added some additional information to our help guide including further clarification on ’Sender’s country’ and ‘Shipping cost’ information, along with a new ‘Coming soon’ section that will explain any further changes that are currently being developed.

    https://help.parcel.royalmail.com/hc/en-gb/articles/360014645258-January-2021-changes-to-international-customs

    Many thanks,

    Click & Drop support

  6. Add intergration for Folksy

    Folksy is the UK version of Etsy, there is a lot of sellers on there who also sell on Etsy which you have integrated already. I think lots of Folksy sellers who are on CandD would benefit from this integration.

    42 votes

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    11 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. EKM Integration - EKM have updated their platform to allow 'Tracking numbers'.

    EKM have updated their platform to allow the Royal Mail 'tracking number' to be sent when an order is dispatched.

    I would be grateful if Royal Mail could update the EKM integration so Royal Mail tracking numbers are pulled through to customer orders.

    Thank you very much.

    11 votes

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    4 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  8. Click & Drop API: LABELS/CANCELLATIONS/MANIFEST

    I was excited to see the the Click & Drop API integration in Nov 20 https://clickanddrop.uservoice.com/forums/399930-general/suggestions/37754239-click-drop-rest-api but unfortunately it does not even allow label download which we have with C&D desktop.

    To rival other APIs, we need:
    - label retrieval
    - label cancellation
    - dispatch

    for dispatch. no waiting around for a batch to manifest (or fail) - just upload a list of orders marked dispatched/manifested or some other term for the list of batches to process - Royal Mail responds accepting the list and notifies the driver

    6 votes

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    4 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  9. Duty Paid?

    We send parcels to the EU that we have sold. I think I am right in saying that after the 1st Jan deadline,

    1) there is no way to send via Royal Mail as duty / vat / processing fee paid
    2) Anything over 22 euro will be held in the EU country customs department until the reciepient pays the import duties etc. what exactly is the process as this could have devastating effect on our delivery metrics on sites like Amazon and Ebay

    8 votes

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Can Royal Mail international standard be tracked? I mean we get a refernce number and would be great if at least would say delivered.

    I think would be great and a piece of mind for sellers to be able to see if item is been delivered throught standard international. We have the option via uk already. Why not international ? Most of the time we cannot figure out if items are lost or of customers lied about it. At the end of the day they have a reference number and a scanning code. That would be amazing. I know will be denied but I wanted to try anyway💜💜💜

    39 votes

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. 02/11/20 Address labels not generating

    Since about noon we can barely generate an address label, we are seeing:

    Sorry, we were unable to generate your paperwork. Please quote reference 'xxxxxxxx' if contacting us for help.

    We've managed 3 in over an hour by attempting 'generate label' time and time again.

    Is anyone else having this issue?

    There's over an hour wait on the contact number.

    10 votes

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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. OBA Click & Drop things needed - urgently

    There's some serious things now that need looking into which people have requested for too long or that aren't addressed anywhere. Guys, we need feedback and help for these things, or people will start using other couriers. We spend thousands a month on postage and we're going to pull the plug on RM at some point if it can't get streamlined.

    Completely normal requests are completely ignored, and to be honest it's getting extremely difficult to actually use Click & Drop now, even from a business point of view, efficiently.

    Let me start:

    With the introduction of new Customs/HS Code/Export…

    10 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  13. New CN22 Click & Drop forms

    Not sure if you know how long an EORI number is!! But clearly you have not left enough space to include this in the space provided! You need to rejig your CN22 labels,
    Any chance we can add our EORI numbers and VAT numbers into our Click and Drop accounts so that they can be automatically populated on printing the CN22 labels?

    10 votes

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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. I would like to see the price of each order, so I know what I am paying. With fuel surcharges and VAT it is often quite complicated!

    I know we are given prices but when you then have to calculate VAT and fuel surcharges it does get quite confusing. It would be so much easier if each order showed the price before postage could be applied. I am often using couriers as I am not confident that RM will give me a better price. Can this be done please?

    45 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Click & Drop - is it too much to ask to get an item scanned?

    We have had our Click & Drop account with Royal Mail since it was launched, and have had our business account with them since 1993.

    Just wanted to vent my frustration yet again after having another letter go un-scanned by the postie and our customer claim for a free replacement item.

    We even started to apply our own sticker...

    POSTIE-PLEASE SCAN BEFORE DELIVERY-THANKS!

    But to no avail, why oh why do we pay for a service that you don't or cannot provide?

    Just SCAN THE ITEMS like you tell us should be done!!

    9 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  16. 'Addressee Identification Reference Number' - clarity?

    This requirement now pops up for Russia, Peru, Canada, Australia, and Brazil.

    The official RM document, linked below, only mentions Russia and Brazil.

    https://help.parcel.royalmail.com/hc/en-gb/articles/360014645258-January-2021-changes-to-international-customs


    "Addressee Identification Reference Number: For customs purposes, Russia and Brazil require the submission of an addressee specific identification number when Russian/Brazilian individuals or organisation import goods from overseas. This is a 10 or 12 numerical digit code for items into Russia and to Brazil the individuals CPF in the format: 000.000.000-00 or a CNPJ for organisations in the format: 00.000.000/0000-00

    Please be aware that when exporting items to Russia or Brazil, there is a requirement to

    5 votes

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    5 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  17. Customs Fields - Shipping Cost

    According to Royal Mail 'Electronic Customs Mandatory Fields' SHIPPING COST is the 'postage paid by the sender' and is entered as part of the Create Order process BEFORE you actually get to the step in the process where you enter package weight and postal service so how on earth do you know what to put in to the SHIPPING COST field without referring manually to the price list. Why cant SHIPPING COST be autocompleted by Click nDrop after the postal service/weight has been selected? Or is it acceptable to enter what the customer has paid for postage, rather than the…

    7 votes

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    3 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  18. DropBox Retirement. C&D Desktop Falls Short (A step Backwards)

    As you know you are retiring the DropBox method in June so the alternative that you are offering needs to offer the same service or better. As it stands it’s a step backwards having a Maximum Limit of 50 Labels per batch!

    My system includes the weight and service in our orders CSV Batch File and we use the DropBox method so all labels are generated regardless of an order amount being above 50 but the ‘Desktop Versions’ works differently. If above 50 on the Desktop Version it displays a sidebar notification warning that the labels will not be generated!…

    2 votes

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    5 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  19. Add "Scanned No Signature" label for CRL24/48

    I'm still getting some CRL24/48 packages which aren't being scanned when posted through the letterbox, why not add a note on the label to remind the postman that they need to scan the item. I think it's all too easy for them to forget.

    7 votes

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    1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
  20. Click And Drop Api


    • Generate PDF Labels
      Can we have a fit for purpose API ? so i can invest time in it ?

    Please correct me


    • Amend/Delete Cancel Labels

    • Mainfest Paperwork and reconcile figures

    • Obtain Finance Invoice Data and match record to order

    • Pull On Account Prices for each product

    • Ability to create orders and purchase postage

    10 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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