This seems to be an issue with hundreds of C&D Users on this suggestion site and also over many pages of the ebay forums yet no fix has been put in place (to my knowledge) we have just LOST Top Rated Seller status only since using Click and Drop because Click and Drop does not generate a First Scan event when manifesting orders, ebay only takes into account when an item is first scanned in the network as the day it was posted like the Royal Mail signed for service does, without this initial "we have received your parcel and are progressing it through our network" scan ebay is heavily penalising people for using Click and Drop and we will not be able to continue using it if this is the case, please can i suggest that with the click and drop 24 and 48 service could there please be a scan even added when manifesting orders at the end of the day just like the Signed for Service does, even if it is simply "the order has been marked as shipped" when trying to use the RM tracking site it would make an immense difference to one of the biggest integrations Click and Drop uses

please let me know if this is possible or not as we cannot carry on like this as it's destroying our hard earned account reputation

The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode and could see the delivery address that we were given did not match the postcode. But now the incorrect address can easily be used for the delivery label without any checks and sent out to an address that does not exist.

ebay integration for non-EU countries does not allow you to input HS Tariffs or change the price of product on the C&D shipping page now, you have to go to product and back again, if it is going to be the customs rule now that these have to be done digitally then we need the chance to adjust the price of product and check HS code is right before committing to shipping, I refund TAX on ebay purchases made from outside the EU but as the ebay/C&D import as already took place then the product price is showing wrong to what I right on my CN22 for the shipment label

When I import shipments where item values are in other currencies (including a currency identifier in the upload), CAD treats the unit values as GBP. EG - I try to generate labels for an order which my customer has paid USD 300 for - the shipment should have a CN22 generated as the shipment value is lower than GBP 270/USD equivalent. However CAD thinks the shipment is worth GBP 300 as it doesn't recognise the currency identifier for the shipment value to convert this value into GBP. This means that we will be mis-declaring shipments as CN23 which will affect their clearance and transit time to our customers, as well as obliging my warehouse to attach invoices to shipments rather than CN22 labels.

I send about 5 parcels a day with Royal Mail. Used to do this through Drop and Go, but that option is no longer available in my area, so moved to Click and Drop.

With Drop and Go you prepay and load up the card eg £100 at a time. Your bank account therefore shows a limited number of entries which is good.

With Click and Drop I'm spending £2 or £3 a day. All these small entries are appearing on my bank account - bad.

When it comes to book-keeping this is going to cause a lot more work / hassle / details to check etc.

It would be a lot simpler if I could pre pay, say £50 or £100 at a time.

eg. Parcel2Go - prepay £100 and get £5 credit. That system works well.

Something similar to that here would be ideal.

Can you please advise us when the automatic submission of customs data to other countries goes live. I note that as you are still unable to edit/change products once added to an order, or unable to split an order, much of the product data that is attached to my international labels is incorrect. I just override the weight to be the correct value and leave the incorrect product information as is and hand write a CN22 form. So, given the product information, when submitted electronically by RM on behalf of the sender is a legal declaration of the contents of a parcel, we really do either need a way of editing an orders contents, or disabling the submission of incorrect product data for an order.

I guess an alternative is to get a black marker and cross out the customs barcode on the label so it cannot be scanned.

Just been told by C&D helpdesk that as a Business User we cannot print labels in landscape layout for use on envelopes but that this works automatically for consumer users who select letter format.

I would like to use C&D for generating labels for a customer mailing and the standard portait format 8x4 labels don't really work on DL envelopes and look bad on C5 envelopes.

It would be helpful to be able to do this - it doesn't seem to make any sense to restrict the facility to consumer users only.

Better still would be the facility to print directly onto envelopes.