With new EU customs declarations my labels and customs declaration can show false information when I have 2 order from 1 customer. Please implement a function to merge orders together in order to correct weight, cost etc to make customs compliant.
This is a regular requirement, is a headache to work manually and as per customs regs, should be implemented as standard to ensure correct compliance.
Thank you

It would be great if Click and Drop could be integrated with the SquareUp selling platform as at the moment I would have to take orders via one platform and then manually log in to C&D and enter all the order information again by hand which is really time consuming and off putting.

When sending an item tracked it would be very helpful to have an extra column showing the different stages of that items stage - so at a glance you can see the delivery status, filter by undelivered etc.

This would save clicking on each item and regularly checking.

Occasionally we need to stop an order from being dispatched for a short period of time. When using Click & Drop as a primary system as we do (i.e. working from Click & Drop rather than our e-commerce platform), there is no way to indicate to whoever is dispatching that the order should not be dispatched yet. The ability to hold an order (essentially setting its status to 'Order on hold' or similar, and needing to release it before a label can be generated) would be extremely useful.

If a customer provides a contact number when ordering, it should be included on the shipping label. A contact number would help to decrease the rate of lost/returned international orders.

I'm surprised this feature isn't already standard as Royal Mail themselves advise you to add a customer's contact number when shipping internationally?

When a postage label is awaiting despatch it can be refunded. This is done when the wrong postage is selected is wrong or the customer cancels their order. The postage label remains at status awaiting refund for a number of days however it remains in the 'orders awaiting despatch' list. You may not want to despatch this order but can accidentally do so in the period it takes for the refund to go through. Could orders awaiting refund not be visible in the 'orders awaiting despatch' list but still be searchable from the drop down lists.

Tracking number is now sent to EKM through the integration, but an option to send a "true" value back on the "send email" attribute would trigger an automatic dispatched email from EKM to the buyer, as happens with eBay.
Could this be optional in the integration, as EKM currently don't have a permanent Bcc in the email template to send a copy of the email to review platforms, which needs to be added manually for each batch of dispatched orders.

Folksy is the UK version of Etsy, there is a lot of sellers on there who also sell on Etsy which you have integrated already. I think lots of Folksy sellers who are on CandD would benefit from this integration.

It seems that you are suggesting that I go to the post office and buy stamps?

It would be useful to restrict the actions that can be taken by user type. I want to restrict 'Dispatch' to reprint the labels and mark items as sent, as we are geographically very distant.

Or give the option to set up administrator defined user categories with selected authorities.

The reference needs to appear on the invoice instead of just"click and drop" so we can track which orders are for which job. We are a mailing house with many C+D customers we post on behalf of, and we are having a nightmare tying all the invoice lines to each individual job

every column can be used to sort orders apart from the product column. this is the most important one and yet we cant sort/group the items customers have purchased. We have just migrated to click and drop and sell 300 items a day and not been able to 'bundle' or group the items is taking use forever to fulfil.
if we could sort by product we could distinguish hat has been ordered alot easier and not have to sieve through all 300 orders looking for customers that have ordered the same thing so we can process them together

The payment options on the 'Business' Click & Drop system are inferior to those on the 'casual' Send an Item system, in that in order to avoid PayPal all the card info has to be entered manually, including billing address, email etc that are pre-populated in the 'casual' system. Be great to have the same facility in both.

Please consider adding a payment service such as WorldPay or Stripe.

As a Click & Drop user, I would like to be able to view cancelled/deleted labels, So that I can better understand and investigate a surcharge supplement when I receive one.

In addition, it would be useful to be able to see the Mail Item Tracking Numbers (e.g. 3205884730002DAF37E0D) in Click & Drop as this is usually what is displayed on invoice/surcharge supplements.

We are a mailing house that picks, packs and despatches for a variety of customers. Lots of those customers have orders that have more than one item. Currently using shipping rules to apply postage only works for orders that have only one item. This means we have a lot of orders that the postage rules will not work for. Please could you fix it so that all orders no matter how many items will have the postage automatically applied when using shipping rules. This will save us so much time. Many thanks Zoe

Please, could you add Open Cart to the list of platforms available for quick integration? One of our websites is with the Open Cart and it is a pain to do every order manually.
Thank you.