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278 results found

  1. Feedback for new Click & Drop page interface

    I was sad to see that the old interface will be retiring on 31 Jan as I much prefer that interface when it comes to user friendliness.
    May I suggest the following to add to the new interface:

    1) add a Country option in columns so that I can sort the orders by Country, this was present in the old interface but not the new one.

    2) allow the expanding of further information of an order within the page itself, instead of opening to a new tab. (an expand all button would be great too) I've looked into the settings…

    25 votes

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  2. Revert back to the old interface.

    If it ain't broke, don't fix. The new UI is clunky and extremely frustrating to use

    19 votes

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  3. Scan ALL RM48 and RM24 2D barcodes.

    This situation has persisted for too long. It's imperative that ALL RM 48 and RM24 2D barcodes are scanned. We cannot accept liability for lost items when the postal service fails to scan them. While we can claim for the postage, it would be significantly advantageous if these 2D barcodes were consistently scanned upon delivery. Many remain unscanned, and Royal Mail's excuse of it not being a priority is unacceptable. Their latest advertisement emphasizes the importance of their services for businesses, including the choice of delivery speed and online delivery confirmation. We demand 100% compliance with this service. The financial…

    4 votes

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  4. Update Tracked 24/48 to collected when Business Collection takes place

    Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?

    It was impemented for personal customers last year:
    https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collected

    Second class post tracking is fine and shows the following message when the driver collects:
    "An update will only be provided when we attempt to deliver your item"

    But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
    "We're expecting it
    The sender has advised they have despatched your item to Royal…

    9 votes

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  5. Support Adding Credit to Accounts to Reduce Card Payments

    Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label

    24 votes

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  6. Stop tracking numbers being generated for non-tracked services

    Tracking numbers have recently started being generated for non-tracked services (e.g. BPL2 2nd Class). These are then being exported into integrated marketplaces, breaking the tracking functions and causing a large number of customer complaints and confusion.

    Can this please be corrected as soon as possible.

    2 votes

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    Thank you for your feedback.

    The fix for this issue is currently in development and is expected to be released in the near future. We will make sure to publish an update to this page once it is completed.

    Kind regards,

    Click & Drop Team

  7. Make it MUCH easier to find out how much one has actually been charged for each item

    It is far too difficult to find out how much one has actually been charged for an item. If it is on the system at all it is not easy to find.
    It is very frustrating

    8 votes

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  8. Please add the delivered DATE to the manifested orders status column.

    At the moment, the tracking status for delivered items just shows as 'delivered', but it does not show the actual delivered date.

    This would be so useful for an overview and finding out delivered date results for things like ebay cases.

    15 votes

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  9. Make the manifest smaller, its wasted paper.

    Let's streamline the manifest; it's just wasted paper. Handing it over to the postman feels pointless since Royal Mail already has a digital copy. Once the collection driver scans it, it's just trash. Why not replace it with a barcode or 2D code on a label? Maybe 3 or 4 with all info in the codes? The driver or the drop-off point can scan it. We're moving towards a waste-free society, yet this manifest is unnecessarily large with too many spaces. A bunch of tracking codes serves no purpose. Postmen confirm these manifests are redundant once scanned. Let's make them…

    6 votes

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  10. Make the check box for each order bigger on the new orders page

    When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.

    Please make it easier when processing lots of orders but not checking them all.

    7 votes

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  11. 9 votes

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  12. Retain selected items after applying postage

    If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.

    It use to be that these ticked items were retained as ticked. Please change this back.

    Please can you re-add this feature.

    6 votes

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  13. Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland

    When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.

    5 votes

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  14. collection

    Add a filter to orders with field "collection booked or not". This will allow us to easily see which orders do not have a collection booked yet and book it if so.

    2 votes

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  15. Overwrite existing product data: Not updating...

    Overwrite existing product data: Not updating... Can this be looked at as there seems to be an issue with this?

    2 votes

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  16. Print barcode labels Instead of paperwork

    So I think something should be done about the required paperwork from click and drop. It is a massive pain having to use a printer only for my click and drop paperwork. I was thinking what if maybe you could do something with just the 4x6 labels like print off barcodes that can be cut out and stuck on tags for each bag and when they are scanned it will bring up the manifest data.

    3 votes

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  17. Clear old collections that have been collected

    I have a stockpile of old booked collections in my orders. They were collected but, for reasons known only to themselves, the postmen didn't scan them in so they remain on my account. It's just a niggle but these old orders sat there are a bug and there's nothing I can do at my end to remove them.

    1 vote

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  18. Fix Invoices to show actual amount / vat paid

    Every month we download your VAT Invoice for our accounts.
    However it is always incorrect compared to the amounts of postage/VAT we have paid within the month.
    We have our pre-payments in the accounts form each payment made as per the amounts on the individual payment but the invoice is completely wrong.

    The VAT invoice should be the same as what we have paid in the month it should never be different and we have to then make manual adjustments.

    The problem is we dont know is it the invoice or the individual batch payments that is correct! As we…

    1 vote

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  19. Urgently Stop Allowing Free Unauthorised Tracked Returns

    Click & Drop allows the public to send anything back using our Tracking numbers for free at any time for any reason and we are not told.

    I discovered this when I was billed for a Return to Sender label but I don't have Tracked return labels set up in my OBA account.

    Trying to understand how I have been billed for a Return to Sender label, I went on the public Click & Drop website and discovered that it was possible to book a collection for a free return by entering one of our Tracked 24/48 or Special Delivery…

    1 vote

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  20. Edit package contents does not currently work on mobile or ipad devices - the screen width does not allow the user to edit. Please update.

    The edit package contents interface does not work on mobile or ipad devices as the pop-up screen width extends beyond the size of the screen. The screen width needs to be set to x% rather than fixed pixels/width.

    1 vote

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