The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode and could see the delivery address that we were given did not match the postcode. But now the incorrect address can easily be used for the delivery label without any checks and sent out to an address that does not exist.

App or online tools for quick report of lost/missing parcels , this is not about compensation, only to make better service and make easy for you to investigate a missing parcel or find the problems.., for eg. report a postcode or full address or add a button on click and drop ( parcel not delivered/missing), . This can be perfect for large volume sellers, i lost many parcles and for me and many other sellers is not worth to report low value parcels/letters by the phone, so Royal Mail can't see any problems. so basicly, quick report will make we don't need to spend hours on the phone to report a missing letters/parcles if we don't need a compensation.

When I import shipments where item values are in other currencies (including a currency identifier in the upload), CAD treats the unit values as GBP. EG - I try to generate labels for an order which my customer has paid USD 300 for - the shipment should have a CN22 generated as the shipment value is lower than GBP 270/USD equivalent. However CAD thinks the shipment is worth GBP 300 as it doesn't recognise the currency identifier for the shipment value to convert this value into GBP. This means that we will be mis-declaring shipments as CN23 which will affect their clearance and transit time to our customers, as well as obliging my warehouse to attach invoices to shipments rather than CN22 labels.

When you send an item to a certain country only the relevant services should be appear and be available.
so for example we ship a parcel to czech republic, the only way you can ship to this country is tracked & signed, but all options are available, (signed or tracked)
If the service is not available for that country their should not be an option.
We have many items returned for this reason, but no refund , so you have to do a new label and pay twice.
This has been an issue since the launch of Click and drop but is still not resolved. I raise every time with account manager and I am told it is high priority but is clearly not.

Here is a well known address:

NS&I
Glasgow
G58 1SB

Now let's try that with Click & Drop. Ah, you expect a recipient name and there isn't one. OK let's use 'NS&I' as a last name rather than a company name. Ah, no, can't do that as you expect a first name as well. So let's corrupt the company name slightly and use 'NS' as the forename and '& I' as the surname. Are we done? No, because you expect address details as well and there aren't any. OK let's put 'NS&I' again to get around that. It'll look stupid but never mind.

So suggestions:

1) Make the recipient first name just as optional as the title. Why on earth should I know someone's first name? I might know one or more initials but even that's not guaranteed.

2) Likewise for the last name as not everyone has the 'surname' equivalent at the end.

3) Have a tickbox to allow the recipient name to be skipped entirely as when writing to businesses there might not be one.

4) Add an optional free form entry field after the now optional name because when writing to a business there might be a department name or something, or when doing a one-off letter it really doesn't matter about title, firstname and lastname anyway as you aren't saving it anywhere.

5) Have a tickbox to allow the recipient street address to be skipped entirely as there might not be one of those either.

Why is it that you have done all the work for populating the CN23 for the pre electronic information yet you have not bothered to have it populate all the required fields such as the sender and the recipient ? It seem obvious to have these populated as the information is there. Alos the category is a required field so why can we not populate that from any import?
The current version of the CN23 means that every one has to have handwritten information added making them look untidy and time consuming to fill in our details and the customer details when this information is already available. We send a large number parcels that require this form and I had hoped that with the new requirements for pre electronic information that Royal Mail would have added this to the form to help speed up customers processes.
Why was this not done?

I send about 5 parcels a day with Royal Mail. Used to do this through Drop and Go, but that option is no longer available in my area, so moved to Click and Drop.

With Drop and Go you prepay and load up the card eg £100 at a time. Your bank account therefore shows a limited number of entries which is good.

With Click and Drop I'm spending £2 or £3 a day. All these small entries are appearing on my bank account - bad.

When it comes to book-keeping this is going to cause a lot more work / hassle / details to check etc.

It would be a lot simpler if I could pre pay, say £50 or £100 at a time.

eg. Parcel2Go - prepay £100 and get £5 credit. That system works well.

Something similar to that here would be ideal.