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  1. Click & Drop REST API

    Please provide the Click & Drop dedicated API that would allow the developers to implement solutions for the clients that are using C&D.

    It would be great if the API would allow to:
    - Login to C&D using the client user name and password
    - Look up order by specific fields i.e. channel reference
    - Download orders by its status or a date, i.e. all orders with the status new or label generated.
    - Ability to update the order status i.e. from "Label Generated" to "Shipped"
    - Ability to create orders and purchase postage

    This would allow the developers to…

    28 votes
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    11 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  2. Display product size/colour variations on despatch note

    We would like to be able to display product variation fields such as 'Size' and 'Colour' alongside the product name on the despatch notes.

    We have created a Product Catalogue on C&D with the variations written in the product name but sadly when orders are imported from Magento using the API, the Magento store view product name (with no variation data) overrides any custom Product name data created in C&D.

    21 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. customs label date and signature auto completed

    As someone who posts hundreds of items to the USA it is annoying to have to date and sign each customs label by a pen, when the date can easily be generated and printed onto the customs label and a signature can be uploaded to click and drop and printed onto customs labels automatically similar to how Amazon handle custom labels.

    59 votes
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    13 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. It would help a lot if click and drop sent an automated email to customers when a parcel is in transit

    I was on a web chat with click n drop and was advised they did not have the option to send automated emails to parcel recipients. Will click n drop be introducing this at any point?

    12 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Scrap the premium rate phone number for technical support

    Please scrap the premium rate phone number for click and drop support.

    53 votes
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    11 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. Scrap CRL24/48 if you cannot get postmen to scan every packet

    Only around 50% of my CRL24 / 48 packages are actually scanned. Most arrive fine but it's very bad that so many aren't even scanned. It's a pointless service so I'm switching back to BPL - had enough.

    Surely there's a case to made that if there is no scan at delivery you should get back the shipping fee? Anyone up for a class action?

    12 votes
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    7 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
  7. Print Ebay Order Record Number on Labels

    The ebay labels have now changed on click and drop showing new channel reference numbers. I understand this is a requirement now with
    Ebay so thats fine however its now very hard to find and match up order sheets with the orders online.

    Is there a way that the Ebay sales record number could also be printed onto the label or packing sheet so we can easily find and match up orders online with their order sheet?

    4 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  8. Facility to add International Mobile number on shipping label

    RM International Helpdesk team are advising to be writing a contact number to help GLS with delivery to international addresses to improve success rate of first time deliveries.
    No option available on Click Drop to print additional information on shipping label -- so having to HANDWRITE on all international orders everyday

    UK Tracked has facility for "Safeplace" field on shipping label. Can you please make available a comments section for International Shipping Labels

    25 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Delivery Status Report (To see ship date and delivered date in one view)

    Delivery Status Report

    I would like to see all the tracking / delivery confirmation shipment with a date of when they get delivered in one view.

    Many thanks
    Nick

    21 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Delivery Status

    It would be really useful to see a delivery status column on the Dispatched Orders report. You are already able to include the tracking number so surely you could add an extra column which shows if a parcel has been delivered, is pending, etc. This would make it much easier than having to open up each individual order and check the tracking for each item.

    8 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please add some info to distinguish between letter and large letter on the label

    Please add some info to distinguish between letter and large letter on the label

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Add a fault reporting page for Click & Drop

    When you look on the click and drop support page it tells you there are no reported issues, this is clearly incorrect as I have had the same message "We are sorry but we cannot currently accept payments. Please try again later. We apologise for the inconvenience. For further information, please visit https://clickanddrop.statuspage.io/" It is impossible to report such incidences as there is nowhere to report them!!!

    6 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  13. Quick online report for missing or not delivered parcels/letters

    App or online tools for quick report of lost/missing parcels , this is not about compensation, only to make better service and make easy for you to investigate a missing parcel or find the problems.., for eg. report a postcode or full address or add a button on click and drop ( parcel not delivered/missing), . This can be perfect for large volume sellers, i lost many parcles and for me and many other sellers is not worth to report low value parcels/letters by the phone, so Royal Mail can't see any problems. so basicly, quick report will make we…

    22 votes
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    1 comment  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  14. Click and Drop Integration with Sellr.com

    Please create an integration for the Sellr.com Ecommerce website builder.

    6 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. I would like to see the cost of the postage before I commit to apply postage

    We have no idea how much the parcel will cost. I would like an alert for each postal amount before I commit to applying the post especially for international mail

    157 votes
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    34 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  16. Label Generating not working correctly

    There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.

    5 votes
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    12 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  17. 13 votes
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    5 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow Copy and Paste in online claim forms

    Currently the online forms for the claims doesn't allow to copy and paste the details that you have to enter there, i.e you cannot paste the recipient name, or address or anything, you have to type it in manually. This makes this cumbersome process even more frustrating, please allow copy and paste in Claims online forms.

    6 votes
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    0 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
  19. Integrate Amazon Australia into Click & Drop

    Currently selling on Amazon Australia would love to see this integrated

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Email seller when parcel is attempted

    I keep getting items returned as the customer has not picked up the item from the local delivery office. Most of the time the customers say they did not get a card in the door. I then have to re-send at my expense to avoid bad feedback.

    A simple solution would be to email the seller when an attempt has been made, The seller can then email the buyer to let them know it's at the local delivery office.

    11 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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