Over the past week or so, we no longer get the despatch note label printing out along with the postage label.
Using a Zebra GK420D with auo print, it used to just churn out both labels per order, now even if I go to regenerate labels, only the postage one comes out.
I have checked settings, and all appears to be set for 6x4 labels for everything.
Anything I may have missed or is this broken for others too?
I have tried signing out and back in, turning off auto-print, our of ideas.1 vote
Please add an option to generate VAT invoices instead of despatch notes. This would save a lot time and double printing.6 votes
Hi and thank you for your suggestions. Unfortunately as a shipping solution, Click & Drop is not able to handle VAT.
There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.5 votes
Hi all and thanks for your suggestions. Issues with label generation are usually the result of an issue with your browser downloading pdf files, or are the result of invalid service, country, or packaging format combinations.
If you encounter issues obtaining labels, we would urge you to contact our support team who will be able to help with at any account specific errors.
Their details can be found here: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
It seems to be an error - I produced postage labels for 8 items today - one of which was going to Lisboa in Portugal. For some reason a CN22 form was also generated!
I thought Portugal was still in the EU....6 votes
Hi and thank you for your feedback. At present (15/05/2019) Portugal is the only country within the EU to require customs documents, and this is why they are being produced by Click & Drop.
When I edit an address, why do I then have to select it and click on "Re-generate labels" at the bottom of the screen to get it to print out?
Surely the whole reason for editing an address is to generate a new label, otherwise why would it need editing?1 vote
Hi and thank you for your suggestion. Unfortunately, forcing the system to reprint the label may cause other customers to use paper and ink unnecessarily, and this is the reason why offer the ‘re-generate label’ function, so you can control when your own labels are produced.
Can the price of the stamp be reduced to the same rates as if we were using a franking machine or near to it1 vote
Hi thanks for your feedback. This service is for the Click & Drop website, and not Royal Mail pricing and services as a whole.
We would advise you to contact customer services:
Last night there's been an update. This morning I've seen what it is. The return address has been increased in size. It looks TERRIBLE. Also in the past there's been many reroutes due to machines misinterpreting where mail is to go and sending stuff back to return address. Surely this will just exacerbate this? While on the subject of labels the little hand scanner symbol below the return address really needs to be higher resolution most label printers can do 200 dpi with 300 being the norm and that symbol looks to be less than 70dpi32 votes
Hi and thanks for your feedback.
The new return address format has been redesigned to improve accuracy when reading the return address, and will be rolled out across all Royal Mail systems and integrators.
Has anyone else found that logo is only adds to Amazon orders. We found that orders generated via Ebay are not adding logo to shipping label.1 vote
Hi. Thanks for your feedback.
Custom labels are specific to your specific trading names. Go to Settings > Trading names to see which ones you have selected a custom label for.
There is a glitch that Royal Mail Click and Drop IT are aware of. The CN22s are suddenly including shipping costs in the total goods box for orders correctly imported by .csv file. It was reported last week (w/e 12/10/18) and I have chased it but 3-4 working days later it still has not been rectified. We were urged to spend huge amounts of time and money ensuring we were compliant with Royal Mail regulations for printing out CN22s via Click and Drop. We are now told we cannot use any part of the CN22s until fixed. We have to manually complete them. This is simply outrageous. We feel undervalued as a customer. PLEASE give us an estimate for when this glitch, that Royal Mail themselves caused, will be fixed. It is costing us even more time and money. Thank you.
There is a glitch that Royal Mail Click and Drop IT are aware of. The CN22s are suddenly including shipping costs in the total goods box for orders correctly imported by .csv file. It was reported last week (w/e 12/10/18) and I have chased it but 3-4 working days later it still has not been rectified. We were urged to spend huge amounts of time and money ensuring we were compliant with Royal Mail regulations for printing out CN22s via Click and Drop. We are now told we cannot use any part of the CN22s until fixed. We have to…2 votes
Hi, thanks for your suggestion.
The ‘value’ column on your customs forms is the total value of the shipment, so this is the combined cost of the product and the shipping service used.
If 2 different SKU combined order weight 2.4 Kg it should be give a separation of that 2 SKU and make is Parcel 1 and Parcel 2 added to
Order id and also buyer notify that there is multiple parcels.3 votes
Hi and thank you for your suggestion.
Unfortunately, the kind of functionality you are suggesting is quite sophisticated. Click & Drop is a free service, and as such will never have the same functionality as some subscription based order management solutions.
Allow Multiple lables to be produced per consignment. - we regularly have more than one parcel going to the same address.
Old system used to ask how many labels you required, we regularly have more than one label per address. having to re type the same label over and over is wasting time and proves problematic trying to track multiple consignments to the same address,4 votes
Hi. Thanks for your suggestion. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.
I import orderS from Amazon & ebay but sometimes I want to reuse the address details to create another label. Say for example if someone wants a replacement item sent.
Why is it not possible to do this? Why do I have to enter the details manually, and after inputting the info why is the manual entry system so useless that it wants me to enter the details AGAIN!
Royal mail please sort this out, it's driving me nuts.6 votes
Thank for you your suggestion. As Cassie75 mentions below, we do currently allow you to create a new address book entry.
However, we are considering how to improve this process, particularly with cloning, splitting, and merging orders. So this functionality might help you.
For more information on our address book functionality, please see this guide: https://help.parcel.royalmail.com/hc/en-gb/articles/360001190473-How-to-create-a-manual-order-from-your-address-book
Only charge for the label ONCE scanned as delivered.
This would mean that RM management would MAKE Sure that all posties scan the items at the delivery point.
No Scan. No pay.
We get so many Item not received cases and of course the delivery confirmation just shows "An update will only be provided when we attempt to deliver your item"
The 2d Delivery Confirmation is great but only when it's actually scanned!13 votes
Thank you for your feedback. For personal accounts, labels must be paid for before they are generated.
If you would like to report your post as lost or stolen, or you would like to claim a refund, please see our help page: https://help.parcel.royalmail.com/hc/en-gb/articles/115001529593-Applying-for-a-refund-Personal-customers-
The software isnt working today,22 votes
Please accept our apologies. Click & Drop was encountering a technical issue during this time which has since been resolved.
For the status of our website, and for up to date information on any technical issues, please see our status page: https://clickanddrop.statuspage.io/
A function to merge orders.
You checkbox the orders you wish to combine then select the function from the lower right dropdown and products from both would pull into one order. Validation on address match would be necessary. Reference to original orders would need to be retained as they will need to post through to despatch on the sales channel(s) in question.
Another way to approach the logic might be to simply allow the despatch of multiple orders as one despatch.129 votes
Thank you all for your suggestions, but we have decided to decline this feature request. While it has some limited order management functionality, Click & Drop was designed primarily as a shipping solution, instead of an order management solution.
We are looking to introduce the ability to specify more than one unique label per order, which along with our existing clone order functionality, will cover the basics needed to get the right number of labels for your eCommerce orders.
We frequently have orders too big for one box under the Royal Mail 2nd class weight limit, so often choose to ship these in two boxes 2nd class instead of one box 1st class (even if sending first class, we may need to split into multiple boxes). With DMO this was no issue, you simply entered the weight of the second box and bingo, 2 labels generated. Doesn't seem to be the option with Click n Drop, so we have to manually create another label. Please can this be reinstated?16 votes
Hi. Thanks for your suggestions. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.
We are now sitting with orders that have been cancelled by customers before shipping still showing as new and it is getting messy. Ever who came up with this clearly does not dispatch lots of orders and never thought it through. People cancel orders ALL the time, we need a clean interface to work from. This is now just a mess15 votes
Hi. Thank you for your feedback. This functionality already exists within Click & Drop.
More information can be found in our help article:
Have the option to display the product name on 6 x 4 labels. It would make my job much easier1 vote
Thanks for the suggestion, in order to protect the confidentiality of the contents of your packages we will not be updating Click & Drop to allow this. Click & drop does allow for an integrated label and pick and pack note, or separate pick and pack note to the 6*4 label which if used with the SKU details should hopefully address the problem you are having.
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