When an order is cancelled on eBay, Amazon, Etsy etc it should be removed from C&D. Or at least highlighted as cancelled.72 votes
Hi all and thank you for your suggestions. Unfortunately, it has not possible to implement this feature due to the technical demand required.
We provide several postage options for our customers. Most commonly 1st class standard, 1st class signed for and Special Delivery. Currently I have no idea which option they have selected. This needs to filter through from eBay along with the weights and sizes.
All our items are individual sizes, weights and prices. Currently the system us unusable as we don't know which service to assign. We can input this info when listing on eBay but the C&D needs to read it!46 votes
Thank you for your feedback. This is already possible to do. On your ‘Orders’ grid, select the small cog icon in the top right hand side of the grey bar – and then select ‘Store postage method’.
This will allow you to view the shipping method your customers chose in your eBay store.
When a label is generated and paid for, can the tracking number be sent back to Woocommerce and automatically added to that order? At the moment I'm manually copying and pasting all the tracking numbers back to Woocommerce.17 votes
Hi thank you for your suggestions. Unfortunately, it is not possible for us to pass this information to WooCommerce stores specifically due to the way their system handles our data. This can be achieved by configuring some 3rd party plugins, but we are not able to recommend or offer support for any 3rd party software.
We apologise for the inconvenience caused.
You really can't risk all our livelihoods by going into the Christmas period with C&D falling over so regularly.
Today I was at least able to access DMO and get labels to print.9 votes
Hi.I am sorry to hear you have encountered difficulties with Royal Mail services.
This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints.
Instead, we advise you to make a claim, or to contact customer services who will be able to help. For more information on how to do this visit: https://business.help.royalmail.com/app/contact.
The ability to connect to more than one Magento store is vital for our business. We have 4 different e-commerce websites that we run from the same Magento installation. Click and drop is of no use to us if we can only process orders from one website/store. Please implement multi-store support for Magento (1.9) as soon as possible.3 votes
Hi and thanks for your suggestion. It is already possible to implement multiple Magento stores to one Click & Drop account. During the integration process, you are given the option to select the store view for the store you wish to integrate with.
If you are encountering any issues connecting your stores, please contact our support team who will be able to assist: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
eBay has either stopped cooperating with your platform as of June and requires re-authorising an existing connection to eBay.
We haven't had any notice about this from Royal Mail or eBay and it just appears to have stopped working.
Either eBay is responsible (they have an interest now in sellers using eBay Shutl for postage) else Royal Mail has changed something on its platform.
Either way, re-adding a connection and approving on the eBay side does not work still for me. The connection icon is green but it's not pulling orders into Click & Drop (nothing since June).1 vote
Hi. We aren’t aware of any issues with our eBay integration. If you are encountering a problem, we would urge you to contact our support team. Their details can be found here:
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