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  1. Developer documentation for CSV import format please

    I can't find any documentation on what to call the fields for automatic import

    1 vote
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unable to upload error today (Fri 5th May)

    We are uploading our CSV (comma file) for our orders, all fields are accurate as normal but the following occurs:
    "
    Sorry, an unexpected problem occurred. Please quote reference 'bebb' if contacting us for help "

    I have been told by 0845 2661004 that there is a known technical issue . Will this be resolved today. Friday the 5th May, please?

    1 vote
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    2 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  3. International Orders

    Orders fro Amazon DE,FR & IT are not imported and have to be downloaded manually

    It would be good if they could be

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    Amazon international stores can now be linked to Click and Drop. If you click on the settings area within Click and Drop, then Channels and Stores and then add new store, then choose Amazon and enter the approprioate details and select the relevant country where the store is based, you can then link for example Amazon DE to your UK Click and Drop account

    Click and Drop Support

  4. Please allow the service (CRL, etc) to be uploaded via CSV.

    Can add weight and format but not service. To add manually to each record takes too long.

    5 votes
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    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    You are now able to map the required service for an order when importing a CSV file.

    If you have any questions regarding this, please do not hesitate to contact the Click & Drop Support Team.

    Thanks
    The Click & Drop Team

  5. Save the field mappings for csv imports

    Allow you to save the field mappings to use again. Exported shopify orders are always in the same format, so if postcode was in column 7 on the first .csv it will always be in column 7. Ideally be able to save different mappings for different ecommerce platforms, e.g. Shopify, Squarespace, etc.

    2 votes
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    completed  ·  1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  6. Order Import Issue

    An issue has been found whereby  if an order being imported doesn't contain a well-formatted email address then it will fail to import.
    The Click & Drop Development Team are working to correct this issue, and a fix is scheduled to be applied this evening.

    Should you have any questions regarding this issue please do not hesitate to contact the Click & Drop Support Team, who will be happy to help.
    Please accept our apologies for any inconvenience caused by this.

    Regards,
    The Click & Drop Team

    0 votes
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    completed  ·  1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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