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  1. itegrate the despatch date with EBAY - Error

    Currently ebay sellers have metrics against there dispatch date, before click and drop they used the first scan date (i.e. when the parcel was handed to the post office) with click and drop you are not updating the first scan date on your track and trace web site so ebay thinks it is a late despach by the seller (causing the seller to lose top rated status) the first track date should be updated automatically when the despatch label is printed

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    if you go into the settings area within Click and Drop, and first choose your store and edit the store to ensure mark as despatched is ticked. Then in the template area within the settings section also ensure mark as despatched at the bottom of the screen, this will ensure that any marketplace store is updated with any tracking details of labels as you generate them. For Ebay this update happens hourly throughout the day.

    Click and Drop Support

  2. Be able to check the 2D number from third party order management

    I would like the ability for me to manually enter and check a 2D barcode which is generated from our order management software Linnworks, without creating the order within Click&Drop. Currently have to email Royal Mail for an update which can take 24 hours. Would save a lot of time if we could do it manually.

    2 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    There are no plans to integrate Click and Drop into Linnworks as the two platforms operate in a similar area.

    If you use the 2d Barcode information and copy this into the Royal Mail Track and Trace system, if Linnworks has been enabled for Delivery Confirmation the tracking status will appear there.

  3. Can a customer use Click and Drop from multiple posting locations?

    My customer wants to use C&D it but they have several locations to post from, I understand this can be easily managed within OBA itself but how does this work with Click & Drop?

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    to use Click and Drop with multiple posting locations, at each of the sites where an operator exists, create them with an OBA profile linked to the relevant account and posting location and then register for access at that site. Next year we will be changing Click and Drop to cater for the posting location to be selected as you log in and access each day similar to that of OBA.

    Click and Drop Support

  4. Search Facility for Shipped order

    When buyer says they have not received their order, it is long windy finding the order, Could we have a search facility where we can type in post code and search for shipped order in order to retrieve the tracking number

    7 votes
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    completed  ·  6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow us send Signed For packages to EU countries.

    It would be very helpful to be able to send Signed For packages to EU countries through Click&Drop..

    2 votes
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    completed  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. 6 votes
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    completed  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Pre-paid

    Can there be a Pre-Paid option for OBA account customers to enable access to the barcodes

    5 votes
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    completed  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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