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  1. Sending dispatch emails for non-tracked Etsy items

    Currently, there is an option that allows Etsy to send dispatch emails for any tracked/signed items (which works great) but would it be possible to add the same functionality for the non-tracked items?

    86 votes
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    14 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you all for your suggestions.
    Currently, Etsy require that a tracking tracking number is provided in order for any notifications to be sent out, so this is not currently possible for non-tracked services.
    We will investigate to see if it is possible to trigger this notification where a tracking number is not present.

    Many thanks,
    Click & Drop support

  2. Would be useful to be able to order consumables and supplies directly from dashboard

    Would be useful to be able to order consumables and supplies directly from dashboard

    87 votes
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    under review  ·  7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Default enable to email and SMS

    When you enter an email address and/or phone number (or it pulls through from an integrated platform) can the email and SMS notifications be turned on as default - only a little thing, but having to tick those boxes each time soon adds up to a lot of wasted time.

    8 votes
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    3 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Tim,

    Thanks for this suggestion. I will pass this on for further discussion and update you once this has been done.

    Thank you again
    The Click & Drop Team

  4. Show consignment number and delivered status

    The old C&D site showed the consignment number when drilling down into the order, but this number is not available on the new site. This is the number you put in RM Tracking to see if delivered or not. It would be ideal if the number appeared in the dashboard (and updated ebay the same as a signed for service does) and for the status to change when delivered. RM has all the information at one place or another, so should not be too difficult to get it to all update automatically. Thanks.

    7 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Pete

    Thanks for your suggestion, within Click & Drop there is an optional field to show the tracking number of your item. To enable this field, in the orders section, you will see a cog above the word status which if selected allows you to choose the layout of the order screen. If you select the tracking number, the tracking number is then visible on the screen and a hyperlink to the Royal Mail Track and Trace systems is then opened.

    Moving forward we are looking for options to show if the item has been delivered or not directly within Click & Drop itself and will let all users know what is possible when this is planned.

    Kind regards

    Click & Drop Support

  5. support non geographical postcodes

    currently, non geographical postcodes such as:
    HM Revenue and Customs, BX9 1AS, UK
    can not be entered in click & drop.

    I believe the tool should either:
    - allow you to disable postcode check
    - be able to validate non geographical postcodes

    5 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi,

    Thank you for your suggestion.

    This has been passed to the Development Team to be planned into the work schedule, and as soon as we have any details we will update you.

    Thanks
    The Click & Drop Team

  6. Print off all the dispatch notes PRIOR to having to generate postage

    From the New orders page you can select all orders and print off the dispatch notes without generating postage lables. These can then be used to pick and pack the orders PRIOR to generating the labels. SO if you have no stock for an order, you have not generated a superfluous label

    38 votes
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    under review  ·  4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Access Click and Drop with same password as OBA

    I'd like to be able to access Click and Drop with the same access as OBA and royalmail.com without the need for having a separate log on.

    8 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Thank you for your suggestion to allow for Single Sign On across multiple Royal Mail products.

    I have passed this to our Development Team to discuss, and as we get any information we will update you with it.

    Regards
    The Click & Drop Team

  8. shipping rules

    i would like to set up a shipping rule that on Monday and Friday all orders would send RM24 (1st Class) and Tuesday to Thursday they would all send RM48 (2nd class) at the moment i cant as the rules would conflict with each other.

    3 votes
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    under review  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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