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  1. postcode validation of addresses

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    130 votes
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    29 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

  2. Full view of delivery status on dashboard

    We can view a dahsboard of what deliveries have been posted out, but not the status. To avoid clicking on every . single . sent . item to see if it has been successful / if a card has been left / if a delivery has been attempted and will be re-delivered/needs attention (action from customer) / etc, it would be more useful if the dashboard seperated this out in an easy view. Then we could open the problem item tracking details for full information and take any relevant action, rather than have to hunt for any problems/delays. This would…

    69 votes
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    13 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    We can announce that we are in the initial planning stages of introducing this feature into Click & Drop. We cannot offer a date yet for when the development will be completed, as we are still working on a variety of other features and improvements.

  3. Lost in post items for click and drop

    I would like to be able to look on click and drop to find the letter/parcel in question and just click a button like customer claims item not received. would save sellers so much time rather than filling in the forms when all the information is all logged agains the order on click and drop.

    185 votes
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    67 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

  4. System is far too prescriptive and doesn't recognise common addresses

    Your click and drop system is HOPELESS.

    First it forces you to put in a name. Many people sending messages to businesses won't have a name.

    Second, it won't accept the HMRC Tax Credits postcode of:

    HM Revenue and Customs
    Tax Credit Office
    BX9 1ER
    United Kingdom

    https://www.gov.uk/government/organisations/hm-revenue-customs/contact/tax-credits-enquiries

    I would have thought that quite a few people would be sending messages to this address... not through click and drop apparently.

    Hopeless!

    7 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admin responded

    Hi,

    Thank you for your comments. We are sorry to hear of the issues you are having when using Click & Drop.

    We are working on an alternative way of validating the name field when creating postage, and will update you as soon as we have any further information.

    We will also be updating the address search functionality to include non-geographical postcodes. Again, as soon as we have any further information of when this will be available we will let you know.

    Should you have any further queries about Click & Drop please do not hesitate to contact the Click & Drop Support Team at clickanddropsupport@royalmail.com, or you can browse help documentation at https://help.parcel.royalmail.com/hc/en-gb

    Regards
    The Click & Drop Team

  5. Bigcommerce Fault: tracking numbers not marked as Royal Mail

    There is a configuration issue with the new Bigcommerce integration.

    When the tracking numbers are sent back to Bigcommerce as orders are marked as dispatched they are not identified as Royal Mail tracking numbers when being sent to Bigcommerce.

    This means the shipments are not identified as Royal Mail and do not become clickable RM links on customer comms. Which Bigcommerce does support.

    Instead order links appear as "AD12345627GB (none)".

    There is a tracking_carrier string value in the Bigcommerce API which allows this, it just needs setting up.

    Please resolve this as it would make the Bigcommerce integration much better.

    2 votes
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    6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. MP1 compensation wrong

    Compensation level on MP1 selection is shown as 50 pounds (MTI shows 100) yet both are tracked International - according to this page https://www.royalmail.com/business/services/sending/parcels-worldwide/international-parcels has a 100 pound compensation level.

    2 votes
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    planned  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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