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  1. 1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ebay / Click and Drop Bug

    We currently have a bug with our mail via Click and Drop / Ebay on two different accounts. Cant get through to Click and Drop by phone

    The mail is importing into Click and Drop from Ebay, but after shipping, it's NOT marking orders shipped on Ebay or sending back the tracking numbers.

    Seems to be an API fault

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. the delivery offices have long queues. there should be 2 queues - parcel drop off & parcel collection

    the delivery offices have long queues. there should be 2 queues - parcel drop off & parcel collection

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Self serve machines should be able to process proof of postage for click & drop

    It is ridiculous that, when using Click & Drop services, you still have to queue in the post office for a proof of purchase. If I'm having to queue anyway, I may as well just use the counter services in the first place. It would save a lot of time and resources if the self serve machines in the Post Offices could scan the QR code printed on the postage label and print a proof of purchase. Please forward this suggestion to the relevant department (if this isn't it) as a lot of suggestions on here seem to be closed…

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion, unfortunately, the Post Office is a separate company, so we would urge you to contact them, or to put your complaint to Royal Mail customer services, as they will be the right people to help you. This UserVoice page is only for the Click & Drop website itself.

  6. RM24 & RM48 NO COMPENSATION FOR LOST ITEMS DUE TO DELIVERY CONFIRMATION

    I use RM24 & RM48 to ship items via Click & Drop now I’m amused that theirs no cover for lost items and have been told on numerous occasions by Royal Mail that you don’t offer compensation due this service having delivery confirmation which does not work on average I have 15 items a week where customers state they have not received the item, I check tracking and nothing come up and therefore I can only assume the posties are not scanning items at point of delivery.

    I’m sick & tired of paying for a service which is clearly advertised…

    23 votes
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    6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. This UserVoice page is only for the Click & Drop website itself, we are unable to handle queries relating to posting, deliveries, or compensation.
    If you have a general complaint or query about Royal Mail prices, products, or services, please contact customer services who will be able to help.

  7. A better process for refunds need to be put in place - Business Customers

    Business refunds for labels please, this is nuts. We spend tens of thousands a year with RM and they only implement a postage label refund for personal customers?

    We have ah an item sent back to find out there is nothing wrong with the address and we cannot apply for a refund as we are a business customer. So we lose the postage and have to pay again. Or go through the agony of a form and having to post it for 0.60p

    Outrageous

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Compensation from Royalmail for Click Drop Being Out of Services Techical issues

    Today all our orders are delayed because click and drop had technical issues.

    This affects our selling channel account ratings and gives us negative feedback for orders arriving later than expected.

    We should be given a discount on days for click and drop technical issues that hold back our business

    24 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Customer Services Live Chat

    Why not produce a Live Chat that can be quickly and easily accessed through the C & D System where we can chat directly with a Human Customer Services Representative? This surely would speed up your reaction times!

    17 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Downloading every label?

    Basically I want to be able to view and print from site. Downloading and saving every label is going to use up valuable memory on the computer. If we could have it so we can just view and print from there, like the old system, that would be great.

    40 votes
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    22 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions.
    The ability to automatically download or open .PDF files is different depending on the web browser you use.
    To cater for the wide variety of systems used by our customers, is is important that we allow our customers the option to download .PDF files directly as an alternative to our Auto Print functionality.

  11. Click & Drop Desktop

    New Click & Drop Desktop....

    "In order to use Click & Drop Desktop, you must use a computer or device running Microsoft Windows 7 or above"

    You couldn't make it up. Please stop trying to dictate to your customers what technology they should use!

    1 vote
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Provide tacking number for large letters that works for BPL

    Provide tacking number for large letters that works for BPL. It seems that click and drop thought that it had been implemented, but it doesn't work for BPL even though after talking to my postie, they have to scan all 2D bar-codes on large letters when delivered. So the data is there but doesn't work for BPL

    18 votes
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    declined  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Sort out the mailing sack crisis

    Sort out the mailing sack crisis

    6 votes
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    10 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Please be aware, this UserVoice website is for feedback for the Click & Drop website only. We are not able to handle any queries relating to Royal Mail mail supplies. We would urge you to contact Royal Mail customer services about this issue, as they will be able to help.

  14. Encourage delivery person to scan the labels!

    Add the text "scan barcode on delivery" or similar to the labels.

    Out of the last 150 parcels I've sent 23 haven't been scanned. This is a 15% failure rate.

    Unless it improves I'll continue to only send low value parcels by royal mail and the couriers can continue to have the rest. Your lazy postmen are costing you business!

    17 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  15. Processing Order Status for On Hold Orders

    We use C&D to process orders from our magento website. Often our orders are made to order due to the nature of our business. For this we need an 'On Hold' or 'Processing' status within C&D so that orders do not get duplicated on a daily basis.
    We cannot print the postage label until the item is ready to leave the building as this notifies the customer that their order has been despatched. Idealy once we print the despatch note the order should go to 'Processing' and stay there until the label is printed. Which means 'New' and 'Postage Applied'…

    13 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. Unfortunately, as free to use software, Click & Drop lacks the same functionality as some subscription based order management software. We are not currently planning to include any new order statuses.
    Our recommendation would be to leave the orders in ‘Postage applied’ status until you are ready to generate the labels for them.

  16. Scan the parcel for 'Click and Drop Tracked Parcels' when the customer presents the parcel.

    When I drop off a tracked parcel. It would be good if the parcel could be acknowledged on the system in real-time. It is a tracked service and that should start immediately. I obtained a certificate of posting at 9.20 and it was still not acknowledged on the system at 9.55. It was at the Taunton sorting Office ref: TN045009937GB

    1 vote
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Just make the website easier to navigate

    Recognise that some people only use the site occasionally - even giving feedback has been more complicated than it needs to be. There needs to be a route through the website for occasional one-off users.

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Just let me log on

    I've wasted hours trying to log on to this click and drop thing. Old password not accepted and neither is trying to create a new account. Completely ridiculous. Hermes it is then

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. Speed up the process of tracked postage

    At the moment, we have the absurd situation where businesses with high volume are using Click & Drop (to save time) but if you're sending items tracked, you're told at the Post Office that each item has to be manually processed and put onto the system which is a VERY time consuming process with the Post Office insisting on weighing each item, asking which country region its going to, how much postage you paid etc etc, half a dozen questions..

    1 vote
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi.

    I am sorry to hear you encountered difficulties with Royal Mail services.
    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints.

    Instead, we advise you to make a claim, or to contact customer services who will be able to help. For more information on how to do this visit: https://business.help.royalmail.com/app/contact if you are a business customer or https://personal.help.royalmail.com/app/contact if you are a personal customer.

  20. Have a remember be button so I don’t have to keep logging in

    Keep me logged in button or remember me it logs you out then you come back from a cuppa and have to login again

    3 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion. Unfortunately, this is a security feature and we cannot change it. However, there are a number of password manager software available which can be used to remember passwords and user names so you do not have to type them every time. which you may wish to consider.

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