Allow Multiple lables to be produced per consignment. - we regularly have more than one parcel going to the same address.
Old system used to ask how many labels you required, we regularly have more than one label per address. having to re type the same label over and over is wasting time and proves problematic trying to track multiple consignments to the same address,4 votes
Hi. Thanks for your suggestion. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.
There is a glitch that Royal Mail Click and Drop IT are aware of. The CN22s are suddenly including shipping costs in the total goods box for orders correctly imported by .csv file. It was reported last week (w/e 12/10/18) and I have chased it but 3-4 working days later it still has not been rectified. We were urged to spend huge amounts of time and money ensuring we were compliant with Royal Mail regulations for printing out CN22s via Click and Drop. We are now told we cannot use any part of the CN22s until fixed. We have to manually complete them. This is simply outrageous. We feel undervalued as a customer. PLEASE give us an estimate for when this glitch, that Royal Mail themselves caused, will be fixed. It is costing us even more time and money. Thank you.
There is a glitch that Royal Mail Click and Drop IT are aware of. The CN22s are suddenly including shipping costs in the total goods box for orders correctly imported by .csv file. It was reported last week (w/e 12/10/18) and I have chased it but 3-4 working days later it still has not been rectified. We were urged to spend huge amounts of time and money ensuring we were compliant with Royal Mail regulations for printing out CN22s via Click and Drop. We are now told we cannot use any part of the CN22s until fixed. We have to…2 votes
Hi, thanks for your suggestion.
The ‘value’ column on your customs forms is the total value of the shipment, so this is the combined cost of the product and the shipping service used.
I import orderS from Amazon & ebay but sometimes I want to reuse the address details to create another label. Say for example if someone wants a replacement item sent.
Why is it not possible to do this? Why do I have to enter the details manually, and after inputting the info why is the manual entry system so useless that it wants me to enter the details AGAIN!
Royal mail please sort this out, it's driving me nuts.6 votes
Thank for you your suggestion. As Cassie75 mentions below, we do currently allow you to create a new address book entry.
However, we are considering how to improve this process, particularly with cloning, splitting, and merging orders. So this functionality might help you.
For more information on our address book functionality, please see this guide: https://help.parcel.royalmail.com/hc/en-gb/articles/360001190473-How-to-create-a-manual-order-from-your-address-book
We are now sitting with orders that have been cancelled by customers before shipping still showing as new and it is getting messy. Ever who came up with this clearly does not dispatch lots of orders and never thought it through. People cancel orders ALL the time, we need a clean interface to work from. This is now just a mess15 votes
Hi. Thank you for your feedback. This functionality already exists within Click & Drop.
More information can be found in our help article:
Have the option to display the product name on 6 x 4 labels. It would make my job much easier1 vote
Thanks for the suggestion, in order to protect the confidentiality of the contents of your packages we will not be updating Click & Drop to allow this. Click & drop does allow for an integrated label and pick and pack note, or separate pick and pack note to the 6*4 label which if used with the SKU details should hopefully address the problem you are having.
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