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  1. Label Generating not working correctly

    There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.

    7 votes
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    49 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

  2. Altering label sizes

    Is there any way of reducing the label size for our click and drop account. I have been told there is no way of reducing the label size smaller then 6 x 4 inch, by Royal Mail customer service, which is ridiculous. Why is it not possible to reduce the label size to at least 3 x 2???

    21 votes
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    9 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your feedback. We are considering other label options for the future.
    Unfortunately, we cannot offer a timescale on when this will be available, as this is the feedback website for the Click & Drop website itself.

  3. Allow account mail users to access Barcode Savings rates

    On your website at royalmail.com/barcodesavings you advertise that those who post on account can save around 1p per item by printing a barcode on every label.

    We already print the 2D barcode through Click and Drop so why do we not have access to these savings? Either allow us to add the barcode or give us the discount as we're using 2D barcodes.

    35 votes
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    17 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Bring back the option to REMOVE return address from labels.

    I'm posting from my residential property, I don't want my address plastered on every order!!

    Bring back the option to remove it like on the old DMO system.

    Plus there is no option to just open the PDF label in-browser and are forced to save it and then print.

    Bring back DMO!! The new one is a pile of junk and a total downgrade with a terrible over cluttered design/user interface. The old one was simple and perfect. This new one doesn't even download my recent orders half the time. JUNK!

    28 votes
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    13 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi L.C.,

    Thank you for your suggestion.

    Having the permanent return address on the label is a feature that has been carried over from DMO.

    I will be passing this suggestion, to be able to not have a return address on the label, to our Development Team for review, where we will also discuss the functionality to view the label in the browser without the need to download it to local storage.

    We do welcome feedback about the site as a whole, so I’d be grateful if we could contact you with regard to this. If this is OK, please post on this thread and I will get in touch.

    Thank you again for your suggestion
    The Click & Drop Team

  5. Macedonia - C&D prints country name as 'Macedonia (former republic of Yugoslavia)' - can this be shorten please as it causes the the address

    Macedonia - C&D prints country name as 'Macedonia (former republic of Yugoslavia)' - can this be shorten please as it causes the the address label to print in a very small font!

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow User to create customizable dispatch note

    Having spoken to the royal mail rep who came and spoke to me today, it was recommended on to post on here,
    Thank you already for implementing the dispatch note with integrated label, however it would be great if we could customize this dispatch note, so we can use it as a customer invoice, for example be able to add our logo, customize the order table, also edit the location of all elements within the invoice. If the devs want to see a perfect example, please see the service: channelgrabber and check their invoice customization tool, you can sign up…

    13 votes
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    4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Ben,

    Thank you for your suggestion.

    We are looking at a feature that will allow customers to add personalisation to the Despatch Note and label that they generate in Click & Drop, and we will keep you updated once we have more information.

    I will pass your suggestion on to take this a step further, and allow design customisation of the Despatch Note, and keep you posted with any information about this.

    Thanks again
    The Click & Drop Team

  7. Ability to separate large letters and packets in search

    Ability to separate large letters and packets in search would be great. It would be simple for me to print and then put in relevant sacks.

    7 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Julius,

    Thank you for your suggestion. I will pass this on to our Development Team for further discussion.

    As soon as I have any updates with regard to this I will let you know.

    Thanks again
    The Click & Drop Team

  8. When printing labels can we have the facility to print a proof of postage on a separate pag rather than onto the bottom of a page of labels!

    When printing labels can we have the facility to print a proof of postage on a separate pag rather than onto the bottom of a page of labels!

    8 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi,

    Thank you for your suggestion to be able to print the proof of postage on a separate page.

    I will pass this to the Development Team to discuss and as soon as I have any information back from them I will update you.

    Thank you again
    The Click & Drop Team

  9. Fix Print assist barcode issue

    Again when using print assist the barcodes come out too thick and unreadable. If printed manually then it's fine

    A real business shipping hundreds of orders a day can't afford to manually print labels or even check barcodes 1 by one

    fix it

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi David,

    Thank you for bringing this to our attention. I will pass this on to our Development Team to investigate.

    However, if the incorrect label size issue is resolved by carrying out the steps mentioned in your post “Fix print assist” then this may also resolve the barcode issue.

    As soon as I have any further information I will update you.

    Thanks
    The Click & Drop Team

  10. Fix the new custom label generation

    I've been using the new 4 per page label generation, but today was the first time I wanted to print 3 labels starting at position number 2.

    What did I get - an error: " 3 orders selected

    This action is only available for a single order with print format 'Separate label & despatch note template Format: A4' without 'Generate proof of postage with orders' selected."

    What do I have as my default setting:
    Separate label & despatch note template
    Format: A4 - 4 labels per page
    No despatch note
    No customs declaration
    No proof of postage

    So what exactly…

    4 votes
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    under review  ·  1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  11. Highlight combinable items

    Some ebay customers take a "buy one, pay one" attitude to ordering so I have 4 items that could be posted in one parcel to the same address, but because of the way they have ordered I have 4 orders in C&D. I then have to delete 3 and adjust the weight of the 4th.

    148 votes
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    under review  ·  40 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Show large letter / parcel on the label

    It's difficult when giving to the packing team for them to know if we have done a large letter or a parcel, as much as they can more or less know what they are on our end it would make it better for you also if they are organised perfectly into bags.

    30 votes
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    10 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi,

    Thank you for your suggestion to have the package size printed on the label.

    I have passed this to the Development Team for discussion and will update you with any information regarding this suggestion as soon as I have any.

    Regards
    The Click & Drop Team

  13. Return Label - IMPORTANT

    Not so much of an idea as a bug.

    For the return address I Have just noticed that address Line 3 does not print out on the label.

    I have added ours to Address line 2 for now

    For us this was a big problem as that part of the address had the street name & number

    3 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Tyler,

    Thank you for bringing this to our attention. I’ve passed this to the Development Team to look at, and we’ll get back to you as soon as I have any further information.

    Thanks again
    The Click & Drop Team

  14. Address finder

    Is anyone else having issues with the address finder?
    Normally I would type the postcode in to the bar, it will then find the address with that postcode. I would then click on the address I require and it prefills the address section.

    The last few days, however, I type the postcode, it finds the address but no matter how many times I click on it, it will not prefill the address section.
    Taking me 10 times longer to do it all manually.

    Just wondering if it’s affecting anyone else?

    Thanks.

    2 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Thank you for bringing this to our attention.

    We are currently reviewing the issue you have encountered, using the additional information that you have provided, and will get back to you as soon as we have more information.

    Thanks
    The Click & Drop Team

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