Who at RM decided that having to drive nearly 10 miles to drop off a parcel after it being refused at my Post Office was going to be a positive experience?1 vote
Hi. I am sorry to hear you encountered difficulties with Royal Mail services.
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In the latest release it says "We now allow you to edit orders in 'label generated status'. If your customer requests as change of address after you have generated a label, you will no longer need to reset the order to make the change.
I am unable to see how to do this as when i generate a lable it auto goes to dispatched and unable to edit it???1 vote
Hi, thank you for your feedback.
We allow you to edit your labels before they have reached ‘despatched’ status, as this assumes you have placed your items in the post already.
You might need to check if you have the ‘mark as despatched in channel’ option ticked in your integration settings. Otherwise, you will need to completely reset the order and generate a new label.
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