Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
Their details can be found here:
Click & Drop support
An error occurred while saving the commentDazzh commented
Not able to print out labels from my Laptop.
I go into my order and select 're-generate paperwork' it shows 3 pdf documents that are black and white, however when I click on them a blue pop up appears at the bottom of my screen saying 'Please wait, we're generating your labels'. After half an hour I gave up.
Won't use this service again.