Stephen

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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Stephen commented  · 

    Whats going on!! I have never had this problem and today its happened for the first time. NO labels will generate! I have urgent parcels to post. I am a business and rely on the service. It seem that this is a brand new problem and that RM are blaming its customers instead of owning up and helping. I have just downloaded 2 Hermes labels without issue. This is not a browser problem.

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