MaxLeeMac

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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    MaxLeeMac commented  · 

    Click on orders, choose the correct order, then on the dropdown for 'Other Actions' choose to regenerate paperwork. Choose the option that says 'Integrated label' and it prints (or at least it did for me). We shouldn't have to do this, but if you've got any urgent items to post, this might be a workaround for now. This isn't a browser issue, RM - it's a problem with your app that's been going on for far too long.

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