Paul Knock - BRS EPOS

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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Paul Knock - BRS EPOS commented  · 

    I have several customers using click and drop. I resolved this for everyone by uninstalling adobe reader (and removing the extension). I then install foxit pdf reader and works fine now. Apparently the adobe pdf extension for Chrome and IE prevents the click and drop from working correctly.

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