Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
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Click & Drop support
An error occurred while saving the commentPaul Knock - BRS EPOS commented
I have several customers using click and drop. I resolved this for everyone by uninstalling adobe reader (and removing the extension). I then install foxit pdf reader and works fine now. Apparently the adobe pdf extension for Chrome and IE prevents the click and drop from working correctly.