Anonymous

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  1. Label Generating not working correctly

    10 votes

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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

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    Anonymous commented  · 

    Same issue for me. The only way I can resolve is to clear all cookies and browsing history for 'all time' and then re-open the browser. Terrible really as I don't want to do this. I am one of the people who find genuine cookies a useful trait of web browsing

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