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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

    Anonymous supported this idea  · 
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    Anonymous commented  · 

    this happens 50% of the time for me. it's so frustrating. if you can't fix it why cant you attach the PDF to the confirmation email - which we can then open and print instead. It's been going on intermittently for months. Is it really rocket science?

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