Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
Their details can be found here:
Click & Drop support
An error occurred while saving the commentAnonymous commented
This has been going on for years Royal Mail - sort it out!!! So frustrating for small businesses relying on Royal Mail to post parcels quickly. Interesting that the part where you take our money always works fine. Please Royal Mail - make this a priority to sort out this glitch.