Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
Their details can be found here:
Click & Drop support
An error occurred while saving the commentAnonymous commented
The new label service is awful! I have lost hours and hours of work trying to print labels that don't load on your website, and labels with tracking code rejected by the post office after standing in long ques waiting, then having to repurchase and send emails for lengthy refund processes. Fcking infuriating! You should at least offer a quick and easy refund request process and not pester people with the impossible and slow manual complaint process and downloading forms.