Dan

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    68 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestions. We have produced a guide that covers a large number of reasons why labels may not generate successfully:
    https://help.parcel.royalmail.com/hc/en-gb/articles/360008764093-I-can-t-generate-my-labels

    If you have checked the information in the guide and are still encountering issues, we would urge you to contact our support team and provide your account details so we can investigate.
    Their details can be found here:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

    Click & Drop support

    Dan supported this idea  · 
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    Dan commented  · 

    I'm having trouble with this too, it's just not generating any labels. I phoned up and the support I got was "delete cookies and cache"... so I loaded it in other browsers and incognito mode (so no cache or cookie history for the browser session) and still nothing generated when I clicked "regenerate paperwork".

    The person on the phone was able to generate the paperwork herself, but didn't understand that this should be happening server-side and is nothing to do with my local browser (which are all up to date).

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