AdminClick and Drop Support (Product Owner, Click and Drop)

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  1. 5 votes
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    2 comments  ·  General » New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →

    You will still be able to use STL and BPL for letters and large letters in Click & Drop. We are looking at the label design required to introduce the UN codes within Click & Drop and this may feature in a future release

    Click & Drop support

  2. 1 vote
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Click & Drop enforces the maximum weight per format combination so for example only allows up to 2Kg where Parcel only allows 2KG. OBA allows greater weight due to the the differential between printed papers or parcels.

  3. 1 vote
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    1 comment  ·  General » News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Kenneth

    you should hear from our support team today to help you with completing the export and import of your address book

    Kind regards

    Click & Drop Support

  4. 7 votes
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    5 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    we have tested this on numerous browsers and the functionality is working as we expect. In order for us to look into your problem if you email in your details to clickanddropsupport@royalmail.com we can then investigate and provide a resolution to the problems you are having

    Thanks

    Click & Drop Support

  5. 1 vote
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Please can you email the Click & Drop Support team at clickanddropsupport@royalmail.com with details of your account and order details so that we can investigate this for you

  6. 4 votes
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Helen

    I'm sorry you are encountering issues with Paypal. So we ensure your privacy is retained and to ensure we resolve the problems you are facing, can you email your login details and a brief summary and if possible screen shot of the problem you are facing to clickanddropsupport@royalmail.com and one of our support team will investigate the issue.

    Kind regards

    Click & Drop support

  7. 1 vote
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. 16 votes
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    4 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Mike,

    We are currently waiting for the online help on how to do this to be published but please can you send your contact details to the Click & Drop helpline email address of clickanddropsupport@royalmail.com so that we can contact you to talk you through how to do this.

    Thanks
    Click & Drop Support

  9. 1 vote
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    2 comments  ·  General » News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →

    An example of the type of article we are looking to publish can be found on the URL below.

    http://www.royalmail.com/business/insights/case-studies/rave-coffee

    Click & Drop Support

  10. 1 vote
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    1 comment  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    we are working to improve the available fields used to import files into Click & Drop which we will deliver later this year. In the interim can you email your details to clickanddropsupport@royalmail.com and we can investigate if we can assist you to import the details to your Click & Drop profile.

    Click & Drop Support

  11. 2 votes
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    under review  ·  3 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    thank you for your suggestion, can you please give some more details as to how you would like this to work, is this when you are filtering for example under the created date or SKU?

    Click and Drop Support

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