Admin
My feedback
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3 votes
An error occurred while saving the comment -
5 votes
Hi,
Thank you for your suggestion.
This has been passed to the Development Team to be planned into the work schedule, and as soon as we have any details we will update you.
Thanks
The Click & Drop TeamAn error occurred while saving the comment Admin
commented
Hi,
Thank you for your suggestion.
This has been passed to the Development Team to be planned into the work schedule, and as soon as we have any details we will update you.
Thanks
The Click & Drop Team -
28 votes
Hi L.C.,
Thank you for your suggestion.
Having the permanent return address on the label is a feature that has been carried over from DMO.
I will be passing this suggestion, to be able to not have a return address on the label, to our Development Team for review, where we will also discuss the functionality to view the label in the browser without the need to download it to local storage.
We do welcome feedback about the site as a whole, so I’d be grateful if we could contact you with regard to this. If this is OK, please post on this thread and I will get in touch.
Thank you again for your suggestion
The Click & Drop TeamAn error occurred while saving the comment Admin
commented
Hi L.C.,
Thank you for your suggestion.
Having the permanent return address on the label is a feature that has been carried over from DMO.
I will be passing this suggestion, to be able to not have a return address on the label, to our Development Team for review, where we will also discuss the functionality to view the label in the browser without the need to download it to local storage.
We do welcome feedback about the site as a whole, so I'd be grateful if we could contact you with regard to this. If this is OK, please post on this thread and I will get in touch.
Thank you again for your suggestion
The Click & Drop Team -
13 votes
Hi Ben,
Thank you for your suggestion.
We are looking at a feature that will allow customers to add personalisation to the Despatch Note and label that they generate in Click & Drop, and we will keep you updated once we have more information.
I will pass your suggestion on to take this a step further, and allow design customisation of the Despatch Note, and keep you posted with any information about this.
Thanks again
The Click & Drop TeamAn error occurred while saving the comment Admin
commented
Hi Ben,
Thank you for your suggestion.
We are looking at a feature that will allow customers to add personalisation to the Despatch Note and label that they generate in Click & Drop, and we will keep you updated once we have more information.
I will pass your suggestion on to take this a step further, and allow design customisation of the Despatch Note, and keep you posted with any information about this.
Thanks again
The Click & Drop Team -
8 votes
Hi Tim,
Thanks for this suggestion. I will pass this on for further discussion and update you once this has been done.
Thank you again
The Click & Drop TeamAn error occurred while saving the comment Admin
commented
Hi Tim,
Thanks for this suggestion. I will pass this on for further discussion and update you once this has been done.
Thank you again
The Click & Drop Team -
5 votes
Hi,
Thank you for your suggestion. The ability to mark an order as requiring one of the extra options (such as email and SMS notifications) is planned into the Development calendar for early 2018.
We will keep you updated as we have more information.
Regards
The Click & Drop TeamAn error occurred while saving the comment Admin
commented
Hi Toft,
Thank you for your suggestion. The ability to mark an order as requiring one of the extra options (such as email and SMS notifications) is planned into the Development calendar for early 2018.
We will keep you updated as we have more information.
Regards
The Click & Drop Team -
21 votes
An error occurred while saving the comment Admin
commented
Hi,
Thank you for your suggestion with regard to the validation being applied to the combined name field on order imports.
I have passed this to our Development Team for discussion, and we will keep you updated with any information.
Thank you again
The Click & Drop TeamAn error occurred while saving the comment Admin
commented
Hi,
Thank you for your suggestion. Validating the post code of addresses when orders are being imported via a file, is a function that the Development Team are currently reviewing.
We will keep you updated with any information that they provide about this.
Thanks
The Click & Drop Team -
8 votes
Thank you for your suggestion to allow for Single Sign On across multiple Royal Mail products.
I have passed this to our Development Team to discuss, and as we get any information we will update you with it.
Regards
The Click & Drop TeamAn error occurred while saving the comment Admin
commented
Thank you for your suggestion to allow for Single Sign On across multiple Royal Mail products.
I have passed this to our Development Team to discuss, and as we get any information we will update you with it.
Regards
The Click & Drop Team -
30 votes
Hi,
Thank you for your suggestion to have the package size printed on the label.
I have passed this to the Development Team for discussion and will update you with any information regarding this suggestion as soon as I have any.
Regards
The Click & Drop TeamAn error occurred while saving the comment Admin
commented
Hi,
Thank you for your suggestion to have the package size printed on the label.
I have passed this to the Development Team for discussion and will update you with any information regarding this suggestion as soon as I have any.
Regards
The Click & Drop Team -
14 votes
An error occurred while saving the comment Admin
commented
Hi Marc,
Thank you for your suggestion.
I will pass this to the Development Team for discussion and update you once this has been done.
Regards
The Click & Drop Team -
3 votes
An error occurred while saving the comment Admin
commented
Hi,
Thank you for your suggestion.
At Click & Drop we are always looking for ways to increase the usability of the site, and additional variables in the Shipping Rules functionality is certainly an area we will look at. I will pass this suggestion on to our Development Team for discussion, and will update you with the outcome.
Thank you again
The Click & Drop Team -
Under product details allow for multiple products to be grouped and filtered instead of 1 item code.
2 votesAn error occurred while saving the comment Admin
commented
Hi,
Multiple SKUs can be filtered if they have matching sequences in their reference. For example, 'SKU-015-1' and 'SKU-015-2' could both be selected if the filter is set as '015'.
However, the functionality to select multiple individual SKUs is not available. I will pass this suggestion to the Development Team and update you once they have discussed it.
Thank you
The Click & Drop Team -
12 votes
An error occurred while saving the comment Admin
commented
Hi Ron,
Thank you for your suggestion, we can see how not seeing if an order has a customer message on the order list can be quite time consuming to manage.
I have passed this suggestion to our Development Team for discussion, and I will update you as soon as they come back to me with any information.
Thank you again
The Click & Drop Team -
2 votes
An error occurred while saving the comment Admin
commented
Thank you for bringing this to our attention. I have passed this to our Development Team who will rectify this issue.
Thank you again
The Click & Drop Team -
9 votes
An error occurred while saving the comment Admin
commented
Hi John,
Thank you for bringing this to our attention. I have passed this issue onto our Development Team who are taking a look at it now.
The preview on the right hand side of the screen should show what will appear on the printed label, so we will address this as soon as we can to avoid any further confusion.
Thank you again
The Click & Drop Team -
13 votes
Hi and thank you all for your suggestions. We are planning to remove the title field and instead have a ‘Full name’ field. Everything typed in there will be displayed on the label.
An error occurred while saving the comment Admin
commented
Hi,
I have informed the Development Team of this issue, and we are looking at resolving this in the New Year. As soon as we have a scheduled date for this to be completed we will update you.
Sorry for any inconvenience caused by this, but please be assured that we are looking to rectify it.
Thanks
The Click & Drop Team -
3 votesunder review · 5 comments · General » Downloading orders from Marketplaces · Flag idea as inappropriate… · Admin →
An error occurred while saving the comment Admin
commented
Hi Lydia,
I have spoken with our Development Team about the time taken to update Magento and they are going to look into reducing the time this takes.
We do understand the urgency of this work and will keep you updated with any progress. However, please be aware that any changes to the live site, to reduce the time taken to update Magento, will not be made until the start of January, due to the development freeze that we implement this close to Christmas.
Should you have any questions about this, please contact the Support Team (at clickanddropsupport@royalmail.com) who will be happy to help.
Thank you
The Click & Drop TeamAn error occurred while saving the comment Admin
commented
Hi Lydia,
Thank you for your feedback with regard to the updating of Magento orders.
I can see how the time taken to send information back to your Magento site is causing you process issues, and I will discuss your feedback with our Development Team. Once I've done this I will update you with their comments.
Thanks
The Click and Drop Team -
4 votes
An error occurred while saving the comment Admin
commented
Hi,
The "...generate labels with custom positioning" feature is only available if you are trying to print a single order, and have a specific label template set
I can see that you have set the Label Template correctly in the settings to use this feature, but you are getting the error because you are trying to print more than one label.
In this scenario you would need to print each of the labels individually in order to specify which location you would like them to print on the A4 sheet.
I will discuss the option to select the printing position for multiple labels with the Business and Development Teams, and will also leave this post available for other viewers to vote on, and will update you if there is any more information.
Thanks
The Click & Drop Team -
41 votesunder review · 41 comments · General » New Marketplace Integration · Flag idea as inappropriate… · Admin →
An error occurred while saving the comment Admin
commented
At Click & Drop we are always adding integrations to popular marketplaces and ecommerce channels, and take note of the requested integrations on Uservoice, and the support that they receive.
After the recent addition of Not On The High Street and WooCommerce, we are now starting to plan in the next set of integrations, and we will update you once we have a schedule for these.
Thanks
The Click & Drop Team -
88 votes
An error occurred while saving the comment Admin
commented
Hi,
Thank you for your suggestion. An option to order Royal Mail supplies through Click & Drop is being reviewed by the Development Team.
We will keep you updated with any information as it becomes available.
Thanks
The Click & Drop Team
Hi,
Thank you for getting in touch, and we are sorry that you are finding the site confusing.
We do value our customers feedback on the site, so would you be able to expand on the issues that you are having? In order to make the experience of using Click & Drop smoother, understanding in more detail the issues that customers have is very important to us.
Thanks
The Click & Drop Team