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← Customer Feedback for Click and Drop

My feedback

  1. This is the worst and most confusing website it has ever been my misfortune to use.

    3 votes
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    2 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Hi,

    Thank you for getting in touch, and we are sorry that you are finding the site confusing.

    We do value our customers feedback on the site, so would you be able to expand on the issues that you are having? In order to make the experience of using Click & Drop smoother, understanding in more detail the issues that customers have is very important to us.

    Thanks
    The Click & Drop Team

  2. support non geographical postcodes

    4 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi,

    Thank you for your suggestion.

    This has been passed to the Development Team to be planned into the work schedule, and as soon as we have any details we will update you.

    Thanks
    The Click & Drop Team

    Admin commented  · 

    Hi,

    Thank you for your suggestion.

    This has been passed to the Development Team to be planned into the work schedule, and as soon as we have any details we will update you.

    Thanks
    The Click & Drop Team

  3. Bring back the option to REMOVE return address from labels.

    16 votes
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    6 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi L.C.,

    Thank you for your suggestion.

    Having the permanent return address on the label is a feature that has been carried over from DMO.

    I will be passing this suggestion, to be able to not have a return address on the label, to our Development Team for review, where we will also discuss the functionality to view the label in the browser without the need to download it to local storage.

    We do welcome feedback about the site as a whole, so I’d be grateful if we could contact you with regard to this. If this is OK, please post on this thread and I will get in touch.

    Thank you again for your suggestion
    The Click & Drop Team

    Admin commented  · 

    Hi L.C.,

    Thank you for your suggestion.

    Having the permanent return address on the label is a feature that has been carried over from DMO.

    I will be passing this suggestion, to be able to not have a return address on the label, to our Development Team for review, where we will also discuss the functionality to view the label in the browser without the need to download it to local storage.

    We do welcome feedback about the site as a whole, so I'd be grateful if we could contact you with regard to this. If this is OK, please post on this thread and I will get in touch.

    Thank you again for your suggestion
    The Click & Drop Team

  4. Allow User to create customizable dispatch note

    12 votes
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    3 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Ben,

    Thank you for your suggestion.

    We are looking at a feature that will allow customers to add personalisation to the Despatch Note and label that they generate in Click & Drop, and we will keep you updated once we have more information.

    I will pass your suggestion on to take this a step further, and allow design customisation of the Despatch Note, and keep you posted with any information about this.

    Thanks again
    The Click & Drop Team

    Admin commented  · 

    Hi Ben,

    Thank you for your suggestion.

    We are looking at a feature that will allow customers to add personalisation to the Despatch Note and label that they generate in Click & Drop, and we will keep you updated once we have more information.

    I will pass your suggestion on to take this a step further, and allow design customisation of the Despatch Note, and keep you posted with any information about this.

    Thanks again
    The Click & Drop Team

  5. Default enable to email and SMS

    7 votes
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    3 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Tim,

    Thanks for this suggestion. I will pass this on for further discussion and update you once this has been done.

    Thank you again
    The Click & Drop Team

    Admin commented  · 

    Hi Tim,

    Thanks for this suggestion. I will pass this on for further discussion and update you once this has been done.

    Thank you again
    The Click & Drop Team

  6. enable a tick box to send delivery emails to customers when importing orders in bulk.

    5 votes
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    3 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admin responded

    Hi,

    Thank you for your suggestion. The ability to mark an order as requiring one of the extra options (such as email and SMS notifications) is planned into the Development calendar for early 2018.

    We will keep you updated as we have more information.

    Regards
    The Click & Drop Team

    Admin commented  · 

    Hi Toft,

    Thank you for your suggestion. The ability to mark an order as requiring one of the extra options (such as email and SMS notifications) is planned into the Development calendar for early 2018.

    We will keep you updated as we have more information.

    Regards
    The Click & Drop Team

  7. make the system check postcode validity when importing from Excel or CSV files

    21 votes
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    under review  ·  6 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Hi,

    Thank you for your suggestion with regard to the validation being applied to the combined name field on order imports.

    I have passed this to our Development Team for discussion, and we will keep you updated with any information.

    Thank you again
    The Click & Drop Team

    Admin commented  · 

    Hi,

    Thank you for your suggestion. Validating the post code of addresses when orders are being imported via a file, is a function that the Development Team are currently reviewing.

    We will keep you updated with any information that they provide about this.

    Thanks
    The Click & Drop Team

  8. Access Click and Drop with same password as OBA

    7 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Thank you for your suggestion to allow for Single Sign On across multiple Royal Mail products.

    I have passed this to our Development Team to discuss, and as we get any information we will update you with it.

    Regards
    The Click & Drop Team

    Admin commented  · 

    Thank you for your suggestion to allow for Single Sign On across multiple Royal Mail products.

    I have passed this to our Development Team to discuss, and as we get any information we will update you with it.

    Regards
    The Click & Drop Team

  9. Show large letter / parcel on the label

    27 votes
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    8 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi,

    Thank you for your suggestion to have the package size printed on the label.

    I have passed this to the Development Team for discussion and will update you with any information regarding this suggestion as soon as I have any.

    Regards
    The Click & Drop Team

    Admin commented  · 

    Hi,

    Thank you for your suggestion to have the package size printed on the label.

    I have passed this to the Development Team for discussion and will update you with any information regarding this suggestion as soon as I have any.

    Regards
    The Click & Drop Team

  10. Qty Column

    13 votes
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    under review  ·  4 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Hi Marc,

    Thank you for your suggestion.

    I will pass this to the Development Team for discussion and update you once this has been done.

    Regards
    The Click & Drop Team

  11. shipping rules

    3 votes
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    under review  ·  1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Hi,

    Thank you for your suggestion.

    At Click & Drop we are always looking for ways to increase the usability of the site, and additional variables in the Shipping Rules functionality is certainly an area we will look at. I will pass this suggestion on to our Development Team for discussion, and will update you with the outcome.

    Thank you again
    The Click & Drop Team

  12. Under product details allow for multiple products to be grouped and filtered instead of 1 item code.

    2 votes
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    under review  ·  3 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Hi,

    Multiple SKUs can be filtered if they have matching sequences in their reference. For example, 'SKU-015-1' and 'SKU-015-2' could both be selected if the filter is set as '015'.

    However, the functionality to select multiple individual SKUs is not available. I will pass this suggestion to the Development Team and update you once they have discussed it.

    Thank you
    The Click & Drop Team

  13. Customer delivery instructions - needs to be on the orders page

    11 votes
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    under review  ·  4 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Hi Ron,

    Thank you for your suggestion, we can see how not seeing if an order has a customer message on the order list can be quite time consuming to manage.

    I have passed this suggestion to our Development Team for discussion, and I will update you as soon as they come back to me with any information.

    Thank you again
    The Click & Drop Team

  14. MP1 compensation wrong

    2 votes
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    planned  ·  2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Thank you for bringing this to our attention. I have passed this to our Development Team who will rectify this issue.

    Thank you again
    The Click & Drop Team

  15. Provide a preview of labels before purchase

    9 votes
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    started  ·  1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Hi John,

    Thank you for bringing this to our attention. I have passed this issue onto our Development Team who are taking a look at it now.

    The preview on the right hand side of the screen should show what will appear on the printed label, so we will address this as soon as we can to avoid any further confusion.

    Thank you again
    The Click & Drop Team

  16. Why ask for a title when you don't print it?

    12 votes
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    planned  ·  6 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Hi,

    I have informed the Development Team of this issue, and we are looking at resolving this in the New Year. As soon as we have a scheduled date for this to be completed we will update you.

    Sorry for any inconvenience caused by this, but please be assured that we are looking to rectify it.

    Thanks
    The Click & Drop Team

  17. Updates back to magento WAY too slow!

    3 votes
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    under review  ·  5 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Hi Lydia,

    I have spoken with our Development Team about the time taken to update Magento and they are going to look into reducing the time this takes.

    We do understand the urgency of this work and will keep you updated with any progress. However, please be aware that any changes to the live site, to reduce the time taken to update Magento, will not be made until the start of January, due to the development freeze that we implement this close to Christmas.

    Should you have any questions about this, please contact the Support Team (at clickanddropsupport@royalmail.com) who will be happy to help.

    Thank you
    The Click & Drop Team

    Admin commented  · 

    Hi Lydia,

    Thank you for your feedback with regard to the updating of Magento orders.

    I can see how the time taken to send information back to your Magento site is causing you process issues, and I will discuss your feedback with our Development Team. Once I've done this I will update you with their comments.

    Thanks
    The Click and Drop Team

  18. Fix the new custom label generation

    3 votes
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    under review  ·  1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    Hi,

    The "...generate labels with custom positioning" feature is only available if you are trying to print a single order, and have a specific label template set

    I can see that you have set the Label Template correctly in the settings to use this feature, but you are getting the error because you are trying to print more than one label.

    In this scenario you would need to print each of the labels individually in order to specify which location you would like them to print on the A4 sheet.

    I will discuss the option to select the printing position for multiple labels with the Business and Development Teams, and will also leave this post available for other viewers to vote on, and will update you if there is any more information.

    Thanks
    The Click & Drop Team

  19. Prestashop Integration

    34 votes
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    under review  ·  37 comments  ·  General » New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    At Click & Drop we are always adding integrations to popular marketplaces and ecommerce channels, and take note of the requested integrations on Uservoice, and the support that they receive.

    After the recent addition of Not On The High Street and WooCommerce, we are now starting to plan in the next set of integrations, and we will update you once we have a schedule for these.

    Thanks
    The Click & Drop Team

  20. Opencart Integration

    69 votes
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    46 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Admin commented  · 

    At Click & Drop we are always adding integrations to popular marketplaces and ecommerce channels, and take note of the requested integrations on Uservoice, and the support that they receive.

    After the recent addition of Not On The High Street and WooCommerce, we are now starting to plan in the next set of integrations, and we will update you once we have a schedule for these.

    Thanks
    The Click & Drop Team

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