We have had this issue, and when we tried to order sufficient bags for a couple of weeks, our order was refused as it was deemed by someone in Royal Mail that we did not send out enough post to warrant the number of sacks we asked for. On speaking to our account manager we were advised to simply ask our post person to deliver bags to us from the sorting office and since then our postie drops off a couple of sacks full of sack each week for us.
Thank you for your suggestions. We are currently working on pre-populating the missing data and specifying different printers for CN22 and CN23 documents via Royal Mail Print Assist.
With the notification today that C & D is being updated to allow Electronic customs data to be loaded to European orders, and with Brexit looming heavy on the horizon, there will be even more need for CN23's and so I was wondering if there had been any actual progress in relation to this as by the end of the year it is likely that it will be a totally unworkable process for us to use C & D for any parcel outside of the UK with a value over £270 given the number of parcels my company sends into Europe above that threshold.
I cannot believe it is that hard to do as the CN22 is already populated and most of the rest of the information needed like sender and recipient are already available.
I am using the web interface and like you importing with a CSV and or XLS spreadsheet. It produces 2 PDF's the first one is the CN 23 and the second is the label one which has the label and then a second label that says 'Printing not supported on paper size 6 x 4.
Our setting are:-
1) Separate label and despatch note
3) Do not generate despatch note
4) Generate customs declarations with orders
So the only one that seems different to yours is the label format. As I say when you generate the label after applying the postage we get the 2 PDFs. Maybe it is the paper size that is the issue, we are using a Zebra printer and the Royal Mail provided 6x4 labels on a roll so maybe that is different to you.
I am sure the Click & Drop support team can help you out if you are not getting the CN23 PDF.
I suggest it is to do with your settings as when we have orders that should produce CN23's we get two PDF's produced the Label and the CN23 which is a separate PDF and prints on an A4 sheet. We are set to use 6x4 labels but have the 'Generate customs declarations with orders' then we get two PDF's, the label prints a 'blank' label with CN23 not set for this format but we get the CN23 as a separate document.
We just need the CN23 to be fully populated rather than just with the product details, after all the addressee and sender are all pieces of information that are know, I don't understand why this was not done in the first place.
We have tried to order sacks online and when we did not get our order we telephoned and were told that we were not a big enough customer to order 100 sacks. We use 6 to 8 a day.
When we complained we were told that this should not happen and that we could order any number from 3 to the maximum and they should be delivered.
We don't bother ordering online anymore and we ask our postman for them, he never fails us.
They also need to be printed on the label so that the delivery person can see them, after all no point in having an instruction like Do not leave with neighbours on a document inside the parcel.