Tyler

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  1. 3 votes
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    1 comment  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    I know we all work in a variety of different ways, but we use the post code, which is shown in C&D, as an identification method.

  2. 11 votes
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    5 comments  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    Why can you not still take them?

  3. 7 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 2 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    Tyler shared this idea  · 
  5. 89 votes
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    under review  ·  7 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    This is going to be a problem for us as well, we have just been stopped going round the back of our delivery office to drop bags so can not replace them

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    Tyler commented  · 

    It would also be good to see / print the OBA report and look at your invoices rather than have to log into multiple portals

    Tyler supported this idea  · 
  6. 3 votes
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    0 comments  ·  General » Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Admin responded

    Hi Tyler,

    Thank you for bringing this to our attention. I’ve passed this to the Development Team to look at, and we’ll get back to you as soon as I have any further information.

    Thanks again
    The Click & Drop Team

    Tyler shared this idea  · 
  7. 9 votes
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    3 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    @Lee P - Seems to work ok, just updated all mine

    Tyler supported this idea  · 
  8. 4 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 29 votes
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    10 comments  ·  General » Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    I guess it depends on what service you use, we use BPL for large letters and CRL24/48 for parcels, but then you also don't see if it is 1st class or signed for.

    Depending on the way you work, as you pack the orders you can see if it has signed for on it or if it is 1st Class and re assign the postage should you have made a mistake.

    We sort all invoices to mailing type and print them out in batches, we are awaiting the Woocommerce plugin before we start automation, applying postage by set rules, but I think that may be just as time consuming as we usually have lots of addresses to alter.

    I see no reason why it could not show the extra information as it is stored in a database

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    Tyler commented  · 

    I have just added postage to an order in Click & Drop.

    If I go to the dashboard, I see 1 Order Ready For Printing

    I go into orders and see 1 order and at the bottom of the screen I see "Your orders have been filtered to show a status of 'Postage applied'"

    The order I see has the details:

    Shipping Service: Royal Mail 48
    Service Code: CRL 48

    This is before I print the labels.

    What info are you looking for?

    It would be nice to see the postage costs, but this is not possible as that is generated by the OBA system after manifest.

    Tyler supported this idea  · 
  10. 15 votes
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    5 comments  ·  General » Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
    Tyler supported this idea  · 
  11. 27 votes
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    9 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 4 votes
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    0 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 12 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 9 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  15. 31 votes
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    5 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We recognise the importance of this, and we are planning to include it in a future release. Unfortunately, we are not yet able to offer a time for when this will be completed.

    Tyler supported this idea  · 
  16. 3 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    Better still, STOP delivering to neighbours

    On payment for invoices would RM accept that I gave my brother or some random stranger the money to give you?

  17. 14 votes
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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    I do not understand why this is not possible

    On Ebay orders the information is collected and shows the status of the item.

    You would be able to see items that had been delivered, not that important if you have not had notification of a claim.

    What is important, is the need to see if a customer order is being held for collection and has not been picked up. We could then contact the customer to let them know, rather than have the item returned.

    Tyler supported this idea  · 
  18. 17 votes
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    3 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    Not sure if this is what you are looking for

    In Settings:

    Go to the Channels and stores, select Ebay channel, then Mark orders as despatched

    Go to Templates and select Mark order as despatched when label is generated

    This should then update Ebay with the tracking information.

    The downside to this is that our metrics for late delivery has gone from 0.5% to 1.9% as late deliveries are automated

    I have just turned this off, out of the last 12 late deliveries only one customer has actually marked the item as late, the rest are system updates.

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