Tyler

My feedback

  1. 153 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    35 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

    An error occurred while saving the comment
    Tyler commented  · 

    @Cameron Amazon take 15% of your sales and should provide you with the correct information, why do you think it is the responsibility of Royal mail?

    I totally agree with you about the badly formatted addresses supplied by customers of Amazon & eBay, but this is NOT a Royal Mail problem.

    Each day I pay staff to manually check all invoices prior to printing labels, incorrect addresses are put to one side and corrected, those that can not be corrected are contacted.

    Pre-Internet I ran a business which had 200,000+ addresses, all addresses were input using a PAF file address system (which was not cheap).

    If you have your own website it is also YOUR responsibility to make sure you use a service to add the customer address in the right format before passing it to Royal Mail.

    An error occurred while saving the comment
    Tyler commented  · 

    I don't usually side with CS but this problem is not really a Royal Mail problem, they are not at fault.

    It is down to us to supply RM with the data in the correct format, if that data is being passed from ebay, Amazon then it is really a problem with the market place not using software to populate the addresses. On your own websites you can install this software so you capture real addresses.

    Years ago I used a program called Quick Address to enter, check and validate 200,000 addresses on my mailing list, it cost me money but also helped me save money when posting out by mailsort.

    It would be good to see RM do something, but it really is not down to them, we pay eBay, Amazon etc enough money, they should provide us with better data.

    An error occurred while saving the comment
    Tyler commented  · 

    A year later and C&D customer support have not even bothered to respond to this.

    In March I will be visiting the Internet Retailing Expo and be speaking with MyHermes.

    Royal Mail delivery offer a great service but I find it let down by their Customer / Buisness Support teams

    An error occurred while saving the comment
    Tyler commented  · 

    How does / did it work on DMO

    An error occurred while saving the comment
    Tyler commented  · 

    Kristian Snell, we have started to highlight the address, on our invoices, to indicate to the buyer that their address is wrong and hope they will amend it.

    As you say, it is surprising how many customers get their address wrong

    Tyler supported this idea  · 

Feedback and Knowledge Base