Tyler

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  1. 3 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    So nearly two years and no response or action taken...

    Tyler supported this idea  · 
  2. 7 votes
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    2 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    Requesting the same for the "Order Ready For Printing" page

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  3. 6 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    It would help if RM scanned ALL labels on delivery.

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  4. 5 votes
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    0 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 6 votes
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    4 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    My local office can not scan my manifest bar codes on an A4 sheet of paper. I am currently in direct contact with Click & Drop to resolve this issue.

    But is your lack of an A4 printer really a Royal Mail problem? I have a a4 laserjet printer that I brought 20 years ago for printing invoices / manifests etc. I print my labels using a Zebra GK420D.

    How many people have a spare printer? I know I don't, printing the invoices / manifests I could get done locally but not sure about the 6x4 labels and without them the mail is going nowhere.

  6. 8 votes
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    3 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    And updating when marked as despatched

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  7. 3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 6 votes
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    0 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 5 votes
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 6 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 16 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 3 votes
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    2 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    As Cassie said.... Why?

    We are grateful for items returned to us when they either can not be delivered or the buyer does not collect them.

  13. 1 vote
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    1 comment  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    Hi Robert. I have two eBay accounts, one which is a business and one personal, both of these are linked to my C&D account using the Settings / Integrations in C&D.

    When set up all orders are imported to C&D and once I have printed the label the orders on eBay are updated as posted and tracking data is added to the order.

    I have an account with RM so do not pay for postage and do not know how it works if you do not.

    If you try and set this up you may be able to pay for the postage within C&D then print the label in the same way.

  14. 19 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    If eBay can integrate it into their system you would think RM would be able too!

    Tyler supported this idea  · 
  15. 12 votes
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    0 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 21 votes
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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    Your best result is to create a new order and mark both dispatched by other courier. This way the details will be correct.

    I do not see why people see this as a RM problem, you will have been paid 2X postage so you are benefiting by sending the item together.

    The real problem is at the market place end for allowing people to pay per item rather than adding items to a basket.

  17. 137 votes
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    32 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

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    Tyler commented  · 

    @Cameron Amazon take 15% of your sales and should provide you with the correct information, why do you think it is the responsibility of Royal mail?

    I totally agree with you about the badly formatted addresses supplied by customers of Amazon & eBay, but this is NOT a Royal Mail problem.

    Each day I pay staff to manually check all invoices prior to printing labels, incorrect addresses are put to one side and corrected, those that can not be corrected are contacted.

    Pre-Internet I ran a business which had 200,000+ addresses, all addresses were input using a PAF file address system (which was not cheap).

    If you have your own website it is also YOUR responsibility to make sure you use a service to add the customer address in the right format before passing it to Royal Mail.

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    Tyler commented  · 

    I don't usually side with CS but this problem is not really a Royal Mail problem, they are not at fault.

    It is down to us to supply RM with the data in the correct format, if that data is being passed from ebay, Amazon then it is really a problem with the market place not using software to populate the addresses. On your own websites you can install this software so you capture real addresses.

    Years ago I used a program called Quick Address to enter, check and validate 200,000 addresses on my mailing list, it cost me money but also helped me save money when posting out by mailsort.

    It would be good to see RM do something, but it really is not down to them, we pay eBay, Amazon etc enough money, they should provide us with better data.

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    Tyler commented  · 

    A year later and C&D customer support have not even bothered to respond to this.

    In March I will be visiting the Internet Retailing Expo and be speaking with MyHermes.

    Royal Mail delivery offer a great service but I find it let down by their Customer / Buisness Support teams

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    Tyler commented  · 

    How does / did it work on DMO

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    Tyler commented  · 

    Kristian Snell, we have started to highlight the address, on our invoices, to indicate to the buyer that their address is wrong and hope they will amend it.

    As you say, it is surprising how many customers get their address wrong

    Tyler supported this idea  · 
  18. 205 votes
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    85 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

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    Tyler commented  · 

    @Anonymous We sell on eBay & Amazon as well as our own web site. All items are sent out using the 2d bar code on Click & Drop.

    About 10% are large letters, the rest are parcels all sent out 2nd class.

    To try and avoid problems I check all addresses and have to reformat nearly 30-40% of them per day, even down to postcodes that have no space.

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    Tyler commented  · 

    I must be using a different Royal Mail service to you guys, I post 12-1500 items a month and they lose about 1/2000 items, if that.

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    Tyler commented  · 

    It costs money to make it work and unlike a sales feature that brings in revenue, once working, will cost them money.

    No rush....

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    Tyler commented  · 

    @Anonymous, I am interested in knowing more about your customer signed electronic form that you built where the customer makes a declaration saying it never showed

    Why would it cost you a £1,000 a year?

    We use CRL24/48 for 99% of our items and save about £400 a month on using BPL, personally, despite my moans about RM I think it is an excellent service.

    The losses are minimal, less than £100 a month.

    I am not sure why RM changed their claim policy to be awkward about making claims, it used to be excellent, payment was quick and fuss free.

    Unfortunately I have found that RM care very little about their customers, they do not care if you stay with them or leave

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    Tyler commented  · 

    @eclectic shop uk

    When we used the BPL service we were able to claim for lost items but the experience was so painful that we did not bother.

    We moved onto using CRL24/48 and there is no claims procedure, we do not even get back the postage so have to pay RM twice to do the same job or refund the buyer.

    I have recently spoken with MyHermes and am looking to send parcels through them but am stuck with RM for Large Letters.

    An RM salesperson at the IRX show is convinced we will be back, maybe, maybe not, MyHermes have 1,000's of eCommerce customers, some of them must be happy with the service or they would notbe expanding as fast as they are.

    The whole "you will be back" got up my nose, although I am not going to cut my nose off to spite my face, if it doesn't work out then I will, but that is the risk RM will have to take.

    Do they care? No? They would rather spend money trying to attract new business than take care of the customers they already have.

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    Tyler commented  · 

    Unfortunately that is a little late for a reply, but then that is no surprise....

    Many of us have experienced the wait for WooCommerce and all the promises, so a firm date is likely to be 6 months shy of it happening and there is no date yet.

    Not to mention the fact that the WooCommerce does not actually work correctly and no response is ever put on the fix!

    Not with standing all the above, we have to bear in mind that the current Click & Drop tracking is a complete waste of time.
    If all goes well, no problem

    If all does not go well then you are completely clueless about where the parcel is. If it shows delivered you really do not know what has happened to the item.

    What a complete waste of time that is, why did you go to all the trouble of programming a system that simply does not work?

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    Tyler commented  · 

    No input from Admin on this topic, but not surprising as they do try and make it as hard as they can for people to claim.

    Business customer support are worse than useless getting back to you or looking into lost items.

    I wrote a letter direct to the Delivery Office manager asking him to look into a lost item, 3 weeks later and no response, maybe the letter got lost in the post.

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    Tyler commented  · 

    Winter is coming so save all your "nuts" and feed the Squirrels.

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    Tyler commented  · 

    It would also help if you could filter the items that have not been delivered and those awaiting collection at the Delivery Office.

    Is anybody at Royal Mail actually taking note of these great ideas?

    Tyler supported this idea  · 
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    Tyler commented  · 

    Have to agree with this, RM need to get their act together. I gave up putting in claims due to the amount of work involved.

    And then the time they make you wait

    It should be easy to put in a claim and they should be able to see if you are making excessive claims

  19. 72 votes
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    13 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    We can announce that we are in the initial planning stages of introducing this feature into Click & Drop. We cannot offer a date yet for when the development will be completed, as we are still working on a variety of other features and improvements.

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    Tyler commented  · 

    As per my last comment, Admin on here are still ignoring and not responding to this issue.

    Friday 1st February 2019 I dropped 3 sacks of mail containing 66 parcels into my local delivery office at 11am.

    Today Tuesday 5th February 2019 not one is showing as being delivered.

    To find this out I had to click on each tracking number on the order in C&D, not only is this a time-consuming thankless task, but to add to the frustration, after the first 10 or so I had to then answer a stupid capture every-time.

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    Tyler commented  · 

    Unfortunately Admin on here don't even bother to respond to some of our suggestions...

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    Tyler commented  · 

    @Chris Kelly I see know reason why they can not show the details in Click & Drop

    I disconnected the service from updating Amazon & Ebay as my Late deliveries were increasing due to RM system telling the market place the details of the tracking

    We currently use RM for all our parcels 1,000+ a month, but as we grow, we will also look to move to a modern thinking courier service that puts customers first with technology that helps grow the business.

    Unfortunately Admin on here don't even bother to respond to some of our suggestions

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    Tyler commented  · 

    I have been asking them to do this for a while but they seem reluctant to do it.

    If we knew the item was waiting to be collected we could chase the customer to arrange the re delivery or go and collect the item.

    Tyler supported this idea  · 
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    Tyler commented  · 

    Your right it would be a lot of work, hence the problem...

    When you say:

    "I'm not sure how Click & Drop would know which ones have been delivered or not".

    That is easy to answer, we live in the age of the computer and items are marked as awaiting collection, otherwise how would you know on The tracking system?

    Items in Click & Drop could be flagged as delivered as well as awaiting collection, without the need to click through to another web site to read the tracking.

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    Tyler commented  · 

    Which orders have NOT been delivered and within that we need to see if items are at the local DO awaiting for collection.

  20. 1 vote
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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    Tyler commented  · 

    Always best to use ones that are sticky, stops them falling off, unless you sellotape them.

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