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  1. Tracking Number is Missing on Click & Drop Desktop Results

    7 votes

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    7 comments  ·  General » Click & Drop (Registered) OBA Account  ·  Admin →
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    RTS Ltd commented  · 

    Save a copy of labels to watch folder is already ticked on mine, and it does not solve the problem.

    Only running version 1.3.3 of the Desktop exe is working for me.

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    RTS Ltd commented  · 

    I managed to find an old version of the Click and Drop Desktop exe (v 1.3.3), and are using that which works ok.

    You need to mess around with file permissions to stop it updating to the latest version automatically.

    Clearly Royal Mail are not interested in this, I sent email to Click Drop help desk and after 7 days not heard anything back.

    We need the label copies and the Results CSV as this is what we use to update our systems with the shipping tracking number, this cannot be done manually for tens of orders everyday.

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    RTS Ltd commented  · 

    The copy of labels generated is missing and the results CSV file is empty.

    RTS Ltd supported this idea  · 

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