attam
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4 votes
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commented
This is an ongoing issue for us as well, upvoted. How do you claim for the postage refund? The claim forms (online and offline) don't seem to give a "not scanned" option for 24/48, only a signature failure option for signed for services.
attam
supported this idea
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2 votes
Thank you for your feedback.
The fix for this issue is currently in development and is expected to be released in the near future. We will make sure to publish an update to this page once it is completed.
Kind regards,
Click & Drop Team
An error occurred while saving the comment attam
commented
Thank you for the reply, much appreciated. I'll wait to hear.
An error occurred while saving the comment attam
commented
I would be grateful if a member of the C&D could update on whether this issue is being looked at and an expected fix date? According to the helpdesk a fix is currently being worked on, please see below exchange:
Response By E-mail (-) (09/03/2024 12.11 PM)
Good Afternoon
Thank you for your email.
Our IT team are aware of the issue and are currently working on deploying a fix. Unfortunately we do not have a timescale for resolution at the moment.
Please accept my apologies for any inconvenience caused.
If you have any further questions regarding Click and Drop, please reply to this email or you can also contact us by phone on 03456 113 425 from 08:00 – 18.00 Monday to Friday.
Regards
Customer By Service Email (-) (06/03/2024 07.55 PM)
Hi,
I have an issue where Click and Drop is generating tracking numbers for Second Class items, which are then being imported into eBay. This is causing confusion for customers and breaking the eBay tracking system. This appears to have just started happening, and only on intermittent days - 29th February and 6th March are two, but not the days inbetween that I’ve observed. Example screenshot attached.
In the first place, I just wanted to check whether this is a known issue which is being resolved, or whether it’s unique to me and I need to look into it further?
Any assistance much appreciated.attam
supported this idea
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An error occurred while saving the comment attam
commented
I've no issue with these codes being generated, however they need to be properly integrated with marketplaces prior to being automatically exported.
On eBay for example, the customer tracking page now doesn't show the item as dispatched after manifesting, when previously the status would be updated to dispatched. The code is also displayed as trackable, inviting customers to click on it, which of course leads to an RM website message stating it's not trackable.
Overall this had lead to a huge spike in customer complaints from eBay, who are being told their item hasn't been dispatched and cannot be tracked. Given it is now mandatory to update tracking information with the C&D eBay integration, we have had to disable the integration entirely and go back to C&D Desktop and manual order importing, with manual updating of dispatch status and tracking for tracked items. This is far from ideal.
One fix from the C&D side would appear to be to generate the codes but then not to export them automatically for non-tracked services to the marketplaces where this is causing issues.
attam
shared this idea
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Appreciated, thanks