Cassie75

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  1. 6 votes
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    1 comment  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
  2. 2 votes
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  3. 173 votes
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    39 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
  4. 2 votes
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  5. 13 votes
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    2 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
  6. 7 votes
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admin responded

    Hi,

    Thank you for your comments. We are sorry to hear of the issues you are having when using Click & Drop.

    We are working on an alternative way of validating the name field when creating postage, and will update you as soon as we have any further information.

    We will also be updating the address search functionality to include non-geographical postcodes. Again, as soon as we have any further information of when this will be available we will let you know.

    Should you have any further queries about Click & Drop please do not hesitate to contact the Click & Drop Support Team at clickanddropsupport@royalmail.com, or you can browse help documentation at https://help.parcel.royalmail.com/hc/en-gb

    Regards
    The Click & Drop Team

    Cassie75 commented  · 

    Month on and no comment from Admin.
    What annoys me the most is that the address format is NOT what RM tells us to use. The automatic search adds the county and does not add the town or city in capitals.
    Therefore I either use the proper RM address search page or I leave the address improperly formatted.
    How difficult is it to use your own database to look up the addresses ??

  7. 3 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 4 votes
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    0 comments  ·  General » Product Management  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 2 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 7 votes
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    6 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    We have taken to adding it to the First Name field - not idea but at least it works

    Cassie75 supported this idea  · 
  11. 7 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 4 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  13. 3 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    We have just had to put an order for a longish thin item in a second over wide packaging just to put the label on.

    We had to buy a new thermal printer (from RM) because our old printer was slightly too narrow. We would have loved an option for smaller labels from the start - it would have saved a lot of money.

    Cassie75 supported this idea  · 
  14. 5 votes
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    1 comment  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    Up to now i have just used my browsers search function Ctrl + F

    But now my address book is more than 500 I have to do this on every page of 500 to find the customer.

    Cassie75 supported this idea  · 
  15. 4 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    We have had no problems with this, could this be a problem with your browser?

  16. 4 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 10 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 5 votes
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    3 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
  19. 7 votes
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    4 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
    Cassie75 commented  · 

    And what about when Click and Drop is down or VERY slow?

    We leave 30 minutes to weigh orders, print & apply labels, bag up in sacks. We obviously can't do this until all orders have been processed and cards charged or we would not be able to average them and would have to do all individually.

    But often the Click and Drop server has been so slow the post lady has had to wait past our pickup time for us to finish.

    And it has often not worked at all for some part of the morning, luckily it has always come back online by the time we do the labels - but what if it doesn't ??

    To revert to our old system of printing separate address labels, PPI labels, return labels and using OBA would take too long while the post lady waits.

    What is the backup plan please ??

  20. 2 votes
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    3 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 

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