Cassie75
My feedback
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33 votes
An error occurred while saving the comment Cassie75
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1 vote
Thank you very much for your feedback.
An update will be made to the address book page so that the ''Add new address'' button is returned to the sticky header. This page will be updated once the change is live.
Regarding the reference being clickable: this is no longer a link due to accessibility adjustments, but you can still edit the entries by simply clicking anywhere else inside that row. So you do not necessarily have to click on the three dot menu, but you could click inside the Customer address, Shipping address or Billing address columns instead and this will open a tab to edit the address book entry. Hopefully this will make editing your address book entries a bit easier!
Kind regards,
Click & Drop Team
An error occurred while saving the comment Cassie75
commented
Thank you very much for your reply. We are glad about the sticky header being changed at some point, hopefully soon, and clicking anywhere does work so that is better. All in all this change is actually for the better, when the nav is sorted :-)
However a heads up for those of us who do not do change well would be nice in the future :-)An error occurred while saving the comment Cassie75
commented
Actually there is one more annoyance.
Before when you clicked on the "reference", which for us is our customers number, the address book for that customer would open. Now, despite the reference being blue bold, that reference is non-clickable. You have to click the 3 dots and choose edit address OR tick the box next to it and choose "edit address" from one of the boxes above.
One of the options in the 3 dots is "create order" which comes up anyway when you hover over it.
The only other one in the 3 dots is delete, it is far to easy to click delete instead of edit or create. I am far more likely to tick the box and choose delete rather than the 3 dots.
So the 3 dots become redundant on both the other options therefore, from a usability and design perspective, it makes sense to remove the dots and put back the reference as a link to "edit" as it was before - PLEASE
Cassie75
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2 votesCassie75
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2 votesCassie75
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1 voteCassie75
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5 votes
An error occurred while saving the comment Cassie75
commented
it is now 21st October 2025 and despite 3 more emails to "customer service" i have received NO ANSWER AT ALL.
I now have another one and one where the "bar code was unreadable" Well it was fine when it left us!!
We need to have an easier way to let you know when YOU have failed US. any other service industry and you would be hauled over the coals for this sort of bad customer service.!Cassie75
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1 voteCassie75
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4 votesCassie75
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14 votes
An error occurred while saving the comment Cassie75
commented
we use tracked 48 for Large Letter and Parcels. We were told at the beginning of the contract how much each would cost for the year, but when you add in Fuel Surcharges, green surcharges (which is due to go up by 25% 31.03.25) and Peak Surcharges the price is very different.
It is impossible to find out online what each item actually costs so we keep a spreadsheet (downloaded from RM export in click and drop) to see exactly what we posted out and to whom.We also have to keep to a low percentage sent to "outer" postcosts like the chanel islands, northern island, parts of scotland etc. or they could up our rate at any time. SO that excel sheet becomes very important to filter those postcodes and check the percentages. If we used RM24 we couldn't send to ANY of those postcodes!! So much for a set price for all of the UK.
But back to the original posters problem, yes it is very difficult to find out a price, even before we went on this tracked contract, doing your own records is essential as it picks up the odd over charge which we have had.Cassie75
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25 votes
Thank you for your suggestion. We will consider this of future development.
Cassie75
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5 votes
Hello, this feature is in development and will be available soon.
Kind regards
Click & Drop Team
Cassie75
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10 votes
Thanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.
Kind regards,
The Click & Drop Team
Cassie75
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15 votes
Hello, thank you for your suggestion. We have improvements in plan to provide accurate weights for each parcel when applying postage in bulk.
Kind regards
Click & Drop Team
Cassie75
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159 votes
Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.Cassie75
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we have contacted RM lots and lots of times since May about 3 times they have charged us for wrong item etc incorrectly. i have received NO REPLY at all to any of those emails, except for the auto reply "we will get back to you in 3 days".
As RM ignore their customers emails, an automated way to claim is CRITICAL. As is getting more staff to answer your emails !!