Cassie75

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  1. 7 votes

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    Cassie75 commented  · 

    According to the Gov.uk website it should be the postage paid by us.

    "Inclusion of postage charges in customs value

    Article 139 of the Implementing regulation 2015/2447 requires all postal charges levied up to the place of destination in respect of goods sent by post to be included in the customs value of the goods. However, this does no apply to gifts other than those sent by Express Mail Services."

    But we can't do this as we don't know !!!

  2. 230 votes

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    106 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

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    Cassie75 commented  · 

    just tried to claim for a parcel Royal Mail damaged but it will not let me as i sent it by RM24.

    the customer has also been told she cant claim.

    So RM can just do what they like with parcels with no come back !!!

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    Cassie75 commented  · 

    Note, they never said they would make it a button like phil asked, just that they would supply claims data in a simpler way.
    I do not beleive they will ever make claims easy.
    But then, touch wood, I can't remember the last time we actually had a parcel go missing. And now there is a tracking number we can give to customers, there are less customers "claiming" a parcel is missing when it is not.
    Perhaps we are just lucky.

  3. 1 vote

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    0 comments  ·  General » Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 shared this idea  · 
  4. 11 votes

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    Hi and thanks for your suggestions and comments.
    You may have received a message about customs compliance from Royal Mail referencing a missing ’Sender’s country’. We are happy to confirm that this is automatically provided by us in electronic customs information, so you do not need to enter this information.

    We have added some additional information to our help guide including further clarification on ’Sender’s country’ and ‘Shipping cost’ information, along with a new ‘Coming soon’ section that will explain any further changes that are currently being developed.

    https://help.parcel.royalmail.com/hc/en-gb/articles/360014645258-January-2021-changes-to-international-customs

    Many thanks,

    Click & Drop support

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    Cassie75 commented  · 

    From Gov website
    "Article 139 of the Implementing regulation 2015/2447 requires all postal charges levied up to the place of destination in respect of goods sent by post to be included in the customs value of the goods. However, this does no apply to gifts other than those sent by Express Mail Services."
    Not sure what the phrase "up to the place of destination" means or what "Express Mail Services" are. Could they not include Royal Mail which is fairly speedy and is a Mail Service and would solve the problem of not needing it to be input. But then that means the letter we received makes no sense at all.
    Ebay is a dirty word we don't use :-)

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    Cassie75 commented  · 

    I agree that postage costs should be what we charge, but that is not what the government website says, but then who is going to check?

    The senders country cannot be the country of origin of the products as that is a separate section in the cn22. We often have several different products listed on a cn22 with different countries.

    So, reluctantly, if they are wrong on that point they may be wrong on the postage paid/postage charged question :-(

    We are vat registered and have a different problem about that, namely that to zero vat goods we have to prove it goes out the country. One option is to have the manifest signed by the driver when they pick up the parcels - as we don't have a driver (the times they offered were not suitable) we take them to the main RM office, but the staff there have refused to sign anything !!

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    Cassie75 commented  · 

    The customs need the country of manufacture, which we have always input correctly.

    The Senders Country IS on there but for some reason RM still say we are non-compliant on that. But as we have it on the address, (it is mandatory) it must be RM that is at fault.

    The postage is a problem, something we have been asking for on here for YEARS and have been told it is not possible to know the cost before manifest.

    I don't want to put the cost on the parcel anyway, the customer will then get annoyed as we charge them a little more than the cost we pay to allow for packaging and visa costs. We do the same for uk customers too but don't have to put on the label how much it costs us so there is no conflict.

    RM need to get their fingers out and sort this. We have removed all countries except UK from our website, losing us approximately 5% of our sales. And losing RM revenue by the way!

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    Cassie75 commented  · 

    On the Gov.uk website it says the following.

    "Inclusion of postage charges in customs value.
    Article 139 of the Implementing regulation 2015/2447 requires all postal charges levied up to the place of destination in respect of goods sent by post to be included in the customs value of the goods. However, this does no apply to gifts other than those sent by Express Mail Services."

    How can we do this when we only find out how much it is AFTER we manifest?

    We have been asking for this to be done before manifest for YEARS and now we HAVE TO HAVE IT by law !!

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  5. 2 votes

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  6. 3 votes

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  7. 10 votes

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    1 comment  ·  General » Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 234 votes

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    69 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Cassie75 commented  · 

    As we HAVE to put the cost of postage in the customs declination now BEFORE we manifest, this has now become an URGENT problem.
    You have told us WE are not compliant because we don't put the cost of the postage in the customs declaration, but it is actually YOU who are not giving us the information to do this.

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  9. 10 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Cassie75 commented  · 

    what it worse in the new price list it directs you to a webpage for the %. But that webpage does not give you the info. It states that if it changes it will be shown on that page - but how would you know as it isn't stated to start with !!!

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  10. 1 vote

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  11. 2 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Cassie75 commented  · 

    I added a comment a while ago that our PO allowed us to jump the queue, this has now changed as we have to wait in the queue to give them the manifest instead of just putting it in the box with the parcels.
    I understand the reasons, because some were being put in without the paperwork, but it is a backwards step for us. Luckily we only need to go to the PO when they fail to turn up to pick up the parcels from us (around about twice a month).
    Recently we had to go to the PO and it was very close to the last pickup by the postman, the queue was very long and the postman turned up while i was waiting. I asked him if he could take the parcels without showing the staff the manifest, just as he would when he picks up from us, he refused and we missed the post !!!
    This does need to be sorted.

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    Cassie75 commented  · 

    Our postoffice allows us to jump the que and put in the slide box for them to take. Perhaps you just need to speak to the po manager.
    We used to pay for labels to print PPI and shipping labels and return labels. Now RM sends us labels to use in the printer, yes we had to buy the printer, but it will pay for itself very quickly.
    We were reluctant to start with but it is working well for us.

  12. 9 votes

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    5 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Cassie75 commented  · 

    DO NOT add anything to the label which will tell a customer receiving the parcel which we used !!!

    We charge a flat rate p+p to customers, the only way we can afford to do this is because a few of our parcels go large letter instead of parcel. If a customer found out we paid less by sending as a large letter than they paid we would have customers asking for reduced p+p.
    If you have a sensible system then there is no need for these things. Stop trying to make Royal Mail do something just because you can't keep your system in order !!

  13. 33 votes

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    8 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  14. 5 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    Cassie75 commented  · 

    just create a return address with dots in instead and then it will be almost blank.
    However not sure why you would not want to show your address, what are you trying to hide?
    And what if the parcel can't be delivered, how does RM know who to send it back to?

  15. 18 votes

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  16. 29 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  17. 40 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 37 votes

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  19. 14 votes

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    2 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 1 vote

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