Cassie75

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  1. 1 vote
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 shared this idea  · 
  2. 12 votes
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    planned  ·  6 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    Yet again this is supposed to have been fixed in the update last night 15th October 2019, but it still is not working.
    Now when you generate an address to save it has just "full name" instead of several boxes. So I put in Mrs xxxx xxxx expecting that is what will come out when i print the label. But no - the label generation page still has the 4 separate boxes and no "Mrs".
    How hard can it be to actually bring across what we input?

    Cassie75 commented  · 

    This has supposedly been done in the lastest update today. But it isn't working.

    Cassie75 shared this idea  · 
  3. 3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  4. 7 votes
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    1 comment  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
  5. 3 votes
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    1 comment  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    Just add a dot to either the first or second name section, we even sometimes add a dot to both when there is no name. You can hardly see the dot, it just looks like dirt :-)

  6. 5 votes
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    3 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    planned  ·  Admin responded

    Hi,

    Thank you for your suggestion. The ability to mark an order as requiring one of the extra options (such as email and SMS notifications) is planned into the Development calendar for early 2018.

    We will keep you updated as we have more information.

    Regards
    The Click & Drop Team

    Cassie75 commented  · 

    Early 2018 came and went 15 months ago. Any Update ??

  7. 8 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  8. 4 votes
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    0 comments  ·  General » Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 7 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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  10. 14 votes
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    7 comments  ·  General » New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
  11. 6 votes
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    2 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  12. 3 votes
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    0 comments  ·  General » Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 supported this idea  · 
  13. 185 votes
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    67 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →

    Royal Mail is looking into options for introducing a process to ease the claims process by supplying claims data in a simpler way. The investigation work is being carried out and we will then look as to when we can fit this into the development roadmap fro Click & Drop alongside the other requests we receive.

    When a firm date for introducing this new feature, we will communicate through the user voice and message centre in Click & Drop

    Regards

    Click & Drop Support

    Cassie75 supported this idea  · 
    Cassie75 commented  · 

    Note, they never said they would make it a button like phil asked, just that they would supply claims data in a simpler way.
    I do not beleive they will ever make claims easy.
    But then, touch wood, I can't remember the last time we actually had a parcel go missing. And now there is a tracking number we can give to customers, there are less customers "claiming" a parcel is missing when it is not.
    Perhaps we are just lucky.

  14. 2 votes
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    1 comment  ·  General » Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    Completely understand, but perhaps the problem is your local PO and not C+D. Is there not another PO that closes later? or a RM depot that will take them anytime?

  15. 7 votes
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    3 comments  ·  General » Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    Because the manifesting is complicated and involves more than just C+D. This is why they can't give us the prices until after it has been manifested.
    You need to contact RM and find out where you take parcels after your local PO has closed - we have a RM depot near here we take them to after PO hours.

  16. 2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    You are missing the point. The Customer Shipping Address is the recipient and must be filled in. The Customer billing Address is if the customer used a different address for their card details and is optional.

    The majority of customers on here are businesses sending out parcels which customers have paid for, mainly amazon or ebay, which often take a billing address for the card transaction and occationally a different delivery address.

    The senders details are in a completely different place in the settings and is called the company address.

  17. 6 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  18. 1 vote
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    4 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    RM price finder does not give the prices we pay in C+D / OBA

  19. 6 votes
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    0 comments  ·  General » Other  ·  Flag idea as inappropriate…  ·  Admin →
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  20. 1 vote
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    4 comments  ·  General » Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    Cassie75 commented  · 

    add a code to the address and save it in address book like everyone else

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