Cassie75
My feedback
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1 vote
An error occurred while saving the comment Cassie75
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2 votes
Thank you for your feedback.
We are currently working on adding this functionality to the new page. This page will be updated once the change is made.
Kind regards,
Click & Drop Team
Cassie75
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1 vote
An error occurred while saving the comment Cassie75
commented
i just copy and paste a postcode and the list of addresses at that postcode comes up. then i just pick the right one. Not difficult.
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1 voteCassie75
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1 vote
An error occurred while saving the comment Cassie75
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So we have now been forced to use the new page layout without the problems being sorted.
The major one, which is VERY annoying, is that the Trading Name dropdown is at the BOTTOM of the page. This is important because, when you change it to a different one to default and then chose "create another" the Trading Name goes back to default!!
The only benefit to the old page (not the old old page just removed but the good old page which had create another and the name stayed put) was that the name stayed put.
With the trading name at the bottom we have to scroll to the bottom every time we do one as we can't trust what it is going to be on.
This needs to be at the top, even if it is just a statement and not the dropdown box so we only need to scroll down if the statement shows the wrong trading name.
This needs doing urgently so i will be putting in a new "feedback" to so it doesn't get lost on this thread.Cassie75
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55 votes
An error occurred while saving the comment Cassie75
commented
we have contacted RM lots and lots of times since May about 3 times they have charged us for wrong item etc incorrectly. i have received NO REPLY at all to any of those emails, except for the auto reply "we will get back to you in 3 days".
As RM ignore their customers emails, an automated way to claim is CRITICAL. As is getting more staff to answer your emails !!Cassie75
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3 votesCassie75
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5 votesCassie75
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1 voteCassie75
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6 votes
An error occurred while saving the comment Cassie75
commented
it is now 21st October 2025 and despite 3 more emails to "customer service" i have received NO ANSWER AT ALL.
I now have another one and one where the "bar code was unreadable" Well it was fine when it left us!!
We need to have an easier way to let you know when YOU have failed US. any other service industry and you would be hauled over the coals for this sort of bad customer service.!Cassie75
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1 voteCassie75
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4 votesCassie75
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16 votes
An error occurred while saving the comment Cassie75
commented
we use tracked 48 for Large Letter and Parcels. We were told at the beginning of the contract how much each would cost for the year, but when you add in Fuel Surcharges, green surcharges (which is due to go up by 25% 31.03.25) and Peak Surcharges the price is very different.
It is impossible to find out online what each item actually costs so we keep a spreadsheet (downloaded from RM export in click and drop) to see exactly what we posted out and to whom.We also have to keep to a low percentage sent to "outer" postcosts like the chanel islands, northern island, parts of scotland etc. or they could up our rate at any time. SO that excel sheet becomes very important to filter those postcodes and check the percentages. If we used RM24 we couldn't send to ANY of those postcodes!! So much for a set price for all of the UK.
But back to the original posters problem, yes it is very difficult to find out a price, even before we went on this tracked contract, doing your own records is essential as it picks up the odd over charge which we have had.Cassie75
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27 votes
Thank you for your suggestion. We will consider this of future development.
Cassie75
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5 votes
Hello, this feature is in development and will be available soon.
Kind regards
Click & Drop Team
Cassie75
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12 votes
Thanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.
Kind regards,
The Click & Drop Team
Cassie75
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15 votes
Hello, thank you for your suggestion. We have improvements in plan to provide accurate weights for each parcel when applying postage in bulk.
Kind regards
Click & Drop Team
Cassie75
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162 votes
Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.Cassie75
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update - i had to ring to find out where the form was. he emailed me the URL (said was a link but it wasn't, luckily i am computer literate).
Filled in the form, weeks later got an email to say it had been declined. 2 phone calls stated YES they had delivered to the wrong house and an email from them to say, YES it had been delivered to the wrong house. But claims department stated, it had been delivered so there is no claim. YES it was delivered TO THE WRONG HOUSE.
It took another email with pictures of the map online showing the delivery place of the original order and the resent order showing very different place in the street and we finally got the ok to get the cost price of the order back.
This has taken so much of my time and energy i can see why RM rely on us not bothering to claim. But i WILL continue to claim when you get it wrong!!